Collection results discrepancy
Hi, I am adding a collection to a case and the total hits and collected items in the collection results of the job log are not the same, and it is saying zero items errored. ie: 14,515 total hits, 14,505 items collected, 0 errors. I would be expecting 10 errors?897Views0likes3CommentsClearwell Preprocessing - de-dupe of outlook conversation history
Does Clearwell effectively de-dupe a series of conversations that build on each other via Lync 2013/Outlook? For example, if I've started a chat with someone, then we go idle for 10 minutes, the conversation is saved in my Outlook Conversation History folder. If we start chatting again, then I close the conversation window, the Conversation is saved again. During preprocessing, will Clearwell de-dupe (i.e. remove the first conversation) before processing and review?813Views0likes4CommentsMoving Collection-Set source data
We are in the process of trying to move our file-shares and re-organize how our Clearwell data sources are structured. In doing so, we need to move the collection sets that were already processed into different cases. The source locator modifier will not allow that move to tell Clearwell to look at a new location. Is there any other way? Old structure: \\fileshare\clearwell\collections\ New structjre: \\fileshare2\deparement\clearwell\collections\Solved1.4KViews0likes3Comments