Netbackup 7.5 Master server installation on Windows 2008 R2 SP1
Hi Everyone, I am facing a problem while installing the master server setup on a windows 2008 r2 sp1 machine. The setup goes on fine till the stage where it calls and waits for the completion of tpext.exe command. When the command is initialized and I check the services column I find the nbemm.exe services running and after a while the execution attempts to stop the nbemm.exe service and proceed ahead for the setup to complete. Now the issue is the setup keeps itself waiting for hours for the tpext.exe command completion which doesn't complete just because the setup on its own is unable to stop the nbemm.exe service. When I manually kill the nbemm.exe service via command line the setup proceeds ahead and gives the message of successful installation. But when I start the console and in host properties when I click on master server it gives the error "Unable to communicate with the EMM server : 77 " "Unable to list the devices". I have tried formatting the system. Also upgrading the Netbackup version to 7.5.0.3 but in vain. Kindly help me with this issue.Solved1.9KViews8likes8CommentsExpired image not clean from MSDP catalog
Hi, In our environment, there is AIX cluster master server with fews media server and 2 units of MSDP configured, all run at NBU 7.1.0.4. Recently for the image cleanup job always failed with error code 1. After look into the job details, found out when clean up the image from one of the MSDP server always failed with error code 174 (system call failed.) Attached the job details and the bpdm log from the MSDP server. Hope can get some help from here. I suspect is the catalog cleanup of the fragment in the MSDP disk in not completed, so leave some orphans. Regards, WilsonSolved3.7KViews7likes15CommentsCross restore problme. cannot write data to socket, 10054
Hi again. So, I am trying to do a cross restore, but keep getting this error message. I have tried a bunch of things, yet nothing seems to work. Server: Windows 2008 R2, Netbackup 7.1.0.4 Source client: windows 2003, netbackup 7.1.0.4 client. Physical server. Destination client: Windows 2008 R2, Netbackup 7.1.0.4. Virtual server, with VMware. Has a 1tb lun assigned. This is a file server I am trying to virtualize, so I want to move all my data from the source to the destination. I tried restoring files from the source to the source, and the destination, to the destination. No problem there. But each time I try to go from Source to Destination, I keep getting the same error: 22/08/2012 05:26:46 p.m. - begin Restore 22/08/2012 05:28:45 p.m. - 1 images required 22/08/2012 05:28:45 p.m. - media HPZ950 required 22/08/2012 05:28:45 p.m. - media HPZ963 required 22/08/2012 05:28:48 p.m. - restoring image kamino_1345355900 22/08/2012 05:28:49 p.m. - Info bpbrm(pid=7872) korasa is the host to restore to 22/08/2012 05:28:51 p.m. - Info bpbrm(pid=7872) telling media manager to start restore on client 22/08/2012 05:28:53 p.m. - Info bptm(pid=5528) Waiting for mount of media id HPZ950 (copy 1) on server myarsw00403bk01. 22/08/2012 05:28:53 p.m. - started process bptm (5528) 22/08/2012 05:28:53 p.m. - mounting HPZ950 22/08/2012 05:28:53 p.m. - Info bptm(pid=5528) INF - Waiting for mount of media id HPZ950 on server myarsw00403bk01 for reading. 22/08/2012 05:28:53 p.m. - requesting resource HPZ950 22/08/2012 05:28:53 p.m. - granted resource HPZ950 22/08/2012 05:28:53 p.m. - granted resource HP.ULTRIUM4-SCSI.000 22/08/2012 05:28:54 p.m. - Info bpbrm(pid=7120) korasa is the host to restore to 22/08/2012 05:28:56 p.m. - connecting 22/08/2012 05:28:57 p.m. - Info bpbrm(pid=7120) start tar32 on client 22/08/2012 05:28:59 p.m. - Info tar32(pid=3644) Restore started. 22/08/2012 05:28:59 p.m. - connected; connect time: 00:00:03 22/08/2012 05:29:33 p.m. - mounted; mount time: 00:00:40 22/08/2012 05:29:33 p.m. - Info bptm(pid=5528) HPZ950 22/08/2012 05:29:34 p.m. - Info bptm(pid=5528) INF - Waiting for positioning of media id HPZ950 on server myarsw00403bk01 for reading. 22/08/2012 05:29:34 p.m. - positioning HPZ950 to file 81 22/08/2012 05:30:50 p.m. - positioned HPZ950; position time: 00:01:16 22/08/2012 05:30:52 p.m. - begin reading 22/08/2012 05:30:53 p.m. - Error bptm(pid=5516) cannot write data to socket, 10054 22/08/2012 05:30:53 p.m. - Info bpbrm(pid=7872) child done, status 13 22/08/2012 05:30:53 p.m. - Info bpbrm(pid=7872) sending message to media manager: STOP RESTORE kamino_1345355900 22/08/2012 05:30:53 p.m. - Error bptm(pid=5516) The following files/folders were not restored: ********************** a bunch of files ****************** 22/08/2012 05:30:53 p.m. - Error bptm(pid=5516) more than 10 files were not restored, remaining ones are shown in the progress log. 22/08/2012 05:32:56 p.m. - Warning bprd(pid=5896) Restore must be resumed prior to first image expiration on 19/09/2012 02:58:20 a.m. 22/08/2012 05:32:56 p.m. - end Restore; elapsed time: 00:06:10 socket write failed(24) 22/08/2012 05:32:56 p.m. - Info bpbrm(pid=7872) media manager for backup id kamino_1345355900 exited with status 150: termination requested by administrator **************************************************************** So now I am stuck, tried opening the firewall, putting everything in the host file, tried bptestbpcd, bpclntcmd, bpcoverage, bpgetconfig, and I can see every single thing, yet, I can not do a restore. The backups work ok. What might I have missed? Please assist. Thanks.2.7KViews7likes8CommentsRecently upgraded to 7.5 and now the VM browsing doesn't work?
I have windows 2008 R2 x64 Master and an MSDP server which acts as a backup host. I recently upgraded them to 7.5 and since then the browse feature didn't work. If you have a large VMware environment then you have likely enable the registry key "DisableIPResolution" - http://www.symantec.com/business/support/index?page=content&id=TECH128037 The upgrade appears to now require that this registry key to be a "DWORD (32-bit) Value" with the data value of 1 INSTEAD of a string value. If you don't change this then you will likely see the following error in the bpVMutil log: 11:48:13.485 [4520.5008] checkBackupRegEntry: searching configuration for disableIPResolution 11:48:13.485 [4520.5008] get_integer_value failed 11:48:13.485 [4520.5008] checkBackupRegEntry: searching configuration for UseNicIpaddress 11:48:13.485 [4520.5008] get_integer_value failed Hope this helps those that upgrade to 7.5 and face this issue Cheers555Views6likes2CommentsMedia server to Client - Bptestbpcd failed with 25
Hello Mates, Please help me in understaing more about bptestbpcd command. Master server connectivity to client is ok. Media server to client --> bptestbpcd failed with 25, telnet on bpcd and vnetd is working fine. <16>bptestbpcd main: Function ConnectToBPCD(xxxa1) failed: 25 <16>bptestbpcd main: cannot connect on socket With debug switch - 06:27:38.684 [15915] <2> bptestbpcd: VERBOSE = 0 06:27:38.685 [15915] <2> ConnectionCache::connectAndCache: Acquiring new connection for host xyz-nbma, query type 223 06:27:38.687 [15915] <2> vnet_pbxConnect: pbxConnectEx Succeeded 06:27:38.687 [15915] <2> logconnections: BPDBM CONNECT FROM 10.1.xx.xxx.56032 TO 10.1.xx.xxx.1556 fd = 3 06:27:38.690 [15915] <2> db_CLIENTsend: reset client protocol version from 0 to 8 06:27:38.736 [15915] <2> db_end: Need to collect reply 06:27:38.749 [15915] <2> db_freeEXDB_INFO: ? 06:27:38.751 [15915] <2> logconnections: BPCD CONNECT FROM 192.168.xx.xx.999 TO 192.168.xx.xx.13782 fd = 3 06:27:38.751 [15915] <8> vnet_vnetd_push_ipaddr: [vnet_vnetd.c:1823] bptr[i] 192 0xc0 06:27:38.751 [15915] <8> vnet_vnetd_push_ipaddr: [vnet_vnetd.c:1823] bptr[i] 168 0xa8 06:27:38.751 [15915] <8> vnet_vnetd_push_ipaddr: [vnet_vnetd.c:1823] bptr[i] 15 0xf 06:27:38.751 [15915] <8> vnet_vnetd_push_ipaddr: [vnet_vnetd.c:1823] bptr[i] 40 0x28 06:29:08.753 [15915] <2> vnet_pop_byte: vnet.c.183: 0: Function failed: 11 0x0000000b 06:29:08.753 [15915] <2> vnet_pop_string: vnet.c.278: 0: Function failed: 11 0x0000000b 06:29:08.753 [15915] <2> vnet_pop_signed: vnet.c.321: 0: Function failed: 11 0x0000000b 06:29:08.753 [15915] <2> vnet_pop_status: vnet.c.399: 0: Function failed: 11 0x0000000b 06:29:08.753 [15915] <8> vnet_begin_connect_back: [vnet_vnetd.c:611] status 11 0xb 06:29:08.753 [15915] <2> ConnectToBPCD: bpcd_connect_and_verify(xxxa1, xxxa1) failed: 25 <16>bptestbpcd main: Function ConnectToBPCD(xxxa1) failed: 25 06:29:08.753 [15915] <16> bptestbpcd main: Function ConnectToBPCD(xxxa1) failed: 25 <16>bptestbpcd main: cannot connect on socket 06:29:08.767 [15915] <16> bptestbpcd main: cannot connect on socket <2>bptestbpcd: cannot connect on socket 06:29:08.768 [15915] <2> bptestbpcd: cannot connect on socket <2>bptestbpcd: EXIT status = 25 06:29:08.768 [15915] <2> bptestbpcd: EXIT status = 25 cannot connect on socket HARDWARE LINUX_RH_X86 VERSION NetBackup 7.6.0.4Solved5.3KViews5likes3CommentsNBU status: 830, EMM status: No drives are available
Hello community, We are having an issue with doing restores at the moment, an example log can be shown below. 11/25/2014 15:17:20 - begin Restore 11/25/2014 15:17:21 - number of images required: 1 11/25/2014 15:17:22 - media needed: MF071A 11/25/2014 15:17:22 - media needed: MF036A 11/25/2014 15:17:26 - restoring from image gandalf-backup_1194765667 11/25/2014 15:17:26 - Info bpbrm (pid=7049) backup is the host to restore to 11/25/2014 15:17:27 - Info bpbrm (pid=7049) telling media manager to start restore on client 11/25/2014 15:17:27 - Info bpbrm (pid=7049) spawning a brm child process 11/25/2014 15:17:27 - Info bpbrm (pid=7049) child pid: 7057 11/25/2014 15:17:27 - connecting 11/25/2014 15:17:27 - Info bpbrm (pid=7057) start tar on client 11/25/2014 15:17:27 - Info tar (pid=7063) Restore started. 11/25/2014 15:17:27 - connected; connect time: 0:00:00 11/25/2014 15:17:27 - requesting resource MF071A 11/25/2014 15:17:27 - Error nbjm (pid=4965) NBU status: 830, EMM status: No drives are available 11/25/2014 15:17:27 - Error nbjm (pid=4965) NBU status: 830, EMM status: No drives are available 11/25/2014 15:17:28 - Error bptm (pid=7052) NBJM returned an extended error status: No drives are available (2001) 11/25/2014 15:17:33 - Info bpbrm (pid=7049) got ERROR 252 from media manager 11/25/2014 15:17:33 - Info bpbrm (pid=7049) terminating bpbrm child 7057 jobid=387452 11/25/2014 15:17:33 - restored from image gandalf-backup_1194765667; restore time: 0:00:07 11/25/2014 15:17:33 - Warning bprd (pid=7030) Restore must be resumed prior to first image expiration on INFINITY 11/25/2014 15:17:33 - end Restore; elapsed time 0:00:13 Failed to get status code information (2826) Aditional info: Issue started after we relocated server room, everything was unplugged/powered down then setup the same. Media ID: MF071A, Barcode: MF071A, Density: hcart, Access Mode: Read, /usr/openv/volmgr/bin/tpconfig -d Id DriveName Type Residence Drive Path Status **************************************************************************** 0 TD01 hcart TLD(0) DRIVE=1 /dev/nst0 UP 1 TD02 hcart TLD(0) DRIVE=2 /dev/nst1 UP Currently defined robotics are: TLD(0) robotic path = /dev/sg2 EMM Server = backup NetBackup is running on a linux server and I'm running the Admin console from my Windows 7 Pro PC. And if it makes any difference, it throws up the errors before tapes are even inserted into the drives, and again once inserted and imported. Any help would be much appreciated. Thanks!Solved5.1KViews5likes24CommentsNetBackup Technical Information Updates: Deduplication FAQs
Speeding up deduplication Check here for new and updated technical articles (and videos) on NetBackup and NetBackup Appliances that have been vetted by a cross-functional content council of NBU product and technical support engineers. The first article (link above) takes a deeper dive into the NetBackup deduplication process. Read this article if you have ever wondered why: MSDP is always busy, even with no jobs running TLog processing takes days to complete DiskVolume is down You are getting Status Code 83, 84, or 2074 If you have feedback or questions on any of the articles, or if you have key topics or areas that you would like to see addressed, please comment and let us know. Our aim is to provide you with the most up-to-date technical information on the NetBackup issues that concern you most.1.9KViews5likes10CommentsNew install of NBU 7.5 and console not working
Hi: I have just installed NBU 7.5 and cannot get the Admin Console to connect to the Master Server. Details: New Windows 2008 R2 Server wirh new install of NBU 7.5. Admin Console works on Server. No media servers installed as of yet. Windows 7 workstation with new install of Windows NBU Admin Console. I also have the java console for our UNIX environment installed. Error message: Unable to retrieve version of the server I found the "Administrative console will not open on a newly installed media server" post and ran the commands to check the communications in both directions. The bpclntcmd -hn <remote-host-name> and bpclntcmd -ip <remote-host-IP> on the W7 macjine sort of matched. -hn returned the FQDN (master.xxx.xxx). The -ip only returned the server name (master). The same occurred on the server except it was the workstation. -hn FQDN (workstation.xxx.xxx) -ip workstation name (workstation) Any suggestions? Thank you in advance.Solved1.9KViews5likes9Commentsnetbackup server and client communication
I have netbackup master server and client both running on solaris 10. I am using the same master server as media server. I don't have media server seperately my master and client are in two different VLANs. However, they are reachle using ping, telnet, ssh etc.. But, bptestcd and policy creation is failing Is it not possible to create policy for client that is in different VLAN ??Solved6.8KViews4likes10Comments