Cannot do searches in discovery accelerator (no search ability at all)
Hi guys We recently purchased discovery accelerator and much to my dismay it has become incredibly urgent to have this product up and running within days due to a legal requirement. I have installed and got this up and running with 0 install issues at all, but now when it's time to create a test case, I hit a brick wall, I can't search at all. There is no search options. I feel like i've missed something really silly here in the configuration phase. I've setup a configuration database, a customer database (on a seperate database server to the EV server database) and installed the client. Now when I connect and create a case I see the below. and running through the install and admin guides seem to just say 'click on case then go to the searching tab....' I'm really scratching my head trying to figure what i have missed. However, I'm also in the unfortunate position that I have someone telling me that if it's not working in 24 hours, begin a manual export/search/sort of pst files :S Any help much appreciated. Environment Discovery accelerator 8.0SP3 Enterprise vault 8.0SP3 Win 2k8 Standard x64 sp2 on app and database EV and DA databases are seperate servers. In setting up my company database, it does find and display all user archives in the Enterprise vault. Not sure what other info might be needed.Solved3.4KViews0likes7Comments
DA 11 no customer database update
Unfortunately I did not follow these instructions from the beginning. So I started to install a dedicated EV 11 server from the install media by using the install wizard. This server came on top to our 3 server environment with EV 10 (plus additional SQL server), where each server got a dedicated task. One for FSA, one for indexing, one for archiving. In general I wouldn't mix up the EV versions, but as the DA server holds non of the above mentioned services and we are going to upgrade to EV 11 in the near future I decided to install the EV11 basics with DA 11 Then I followed the instructions here above and I could go through it smoothly. I could successfully create a customer database, but interestingly the database is not able to update. Error message in evbaadmin: ExecuteNonQuery requires an open and available Connection. The connection's current state is closed. Event ID 59: APP ATM - Failed to update database. System.Data.SqlClient.SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart) at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options) at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory) at System.Data.SqlClient.SqlConnection.Open() at KVS.Accelerator.Application.Install.UpdateDatabase(CustomerRow theCustomerRow, String configDSN)Solved2.8KViews0likes7Comments
EV discovery accelerator
Hi All, kindly i need your help, i installed EV discovery accelerator 11, but am not able to connect tohttp://localhost/evbaadmin/, it give me the below error "You are viewing this site without administrator privileges. Run the browser as an Administrator and ensure 'Anonymous Authentication' is disabled for this web site." i gave all the permissions on ISS but still the same problem kindly your advice regards,Solved3.5KViews0likes14Comments
Multiple DA servers in a single EV site
Hi, Looking for input on this question: Customer has a single EV site but 2 EV servers inUS and EU, with local SQL servers used for storing VS DB's inUS and EU. Would like to implement DA serves in both locations. Should I configure 2 separate DA config DB's and 2 customer DB's for US and EU? Is that permitted? If not, can I use the same config DB and separate customer DB's for each location? Any help would be appreicated. Thanks,Solved699Views0likes3CommentsUpgrade from DA90SP4 to DA10SP4CHF1 breaks SQL replication
FYI. We had the below issue occur twice in different environments. This might or might not be happening to you, but if it does, you know now... Starting situation: Windows 2008 R2 x64 standard edition (EV and SQL server). SQL 2008R2SP2 standard edition, with log-shipping as DR solution (replication). Enterprise Vault 9.0SP4, and DA9SP4 Upgrade DA9SP4 to DA10SP4 - upgrade config-database, upgrade customer-db, verify evbaadmin is ok, verify DA10SP4 client connects ok. Apply CHF1 for DA10SP4 - upgrade etc. Verify DA10SP4CHF1 client connects ok. Logoff. Monitor SQL logshipping. You might see error: The log shipping primary database PROD SQL SERVER\INSTANCE.xxxEVDACM has backup threshold of 60 minutes and has not performed a backup log operation for 61 minutes. Check agent log and logshipping monitor information. Case 05907358457Views0likes3CommentsDiscovery and Compliance Accelerator Reporting
I need to know if I can have Compliance Accelerator and Discovery Accelerator using the same instance of SQL reporting services? I have 1 SQL server with SQL reporting services. I'm setting it up for CA but wanted to know if I need to install another instanct of SQL reporting services for DA or if CA and DA could share a SQL reporting services instance.Solved733Views0likes2CommentsDA client server mismatch 10SP4CHF1
Hello all, I'm running EV10SP4+CHF1 and DA10SP4+CHF1 installed. I cannot connect to the DA-server using the client.... I get the error: Cannot connect to server: Client version is 10.0.4.1107 and server version is 10.0.4.1106 I've installed several 10 DA clients, but none have client version 10.0.4.1106..... In EVBAADMIN, the infor is: DA-server - 10.0SP4 revision 18 Customer database - 10.0418 Does anyone else have the same? Is there a specific client I need to use. Obviously, I need to perform an investigation, and now cannot...Solved414Views0likes1Comment
nstalling Discovery Accelerator 10 on the same server running Enterprise Vault 10
Since wenever used Discovery Accelerator, I uninstalled it before upgrading EV 9 to EV 10. When we were at 2007 and 8 DA was running on the same server as Enterprise Vault and we never had problems running test cases. We wereand still are only manging 400 mailboxes. Now a situation comes up where we are probably going to need DA. The version 10 documentation strongly recommends installing DA on a separate server. Because we were able to run DA and EV way back when on one server, my boss wants to do the same thing with it now. With that small amount of mailboxes can I get away with runing DA 10 on my EV10 server? Thanks.Solved630Views0likes3Comments
EV Discovery Accelerator - Reports Requesting Credentials
A quick-fire question: Each time I run a report for the first time from within the EV DA Client (10.0.4), I am requested to enter the credentials to connect to the SQL Reporting Server. I enter the same credentails as the user I am logged on as and away we go !! I am OK running any other reports within the same session, but once I end the DA session and reconnect I need to enter the credentials again. Also, every time I select to export data to PDF/Excel I am asked for credentials. Is there some way I can set this up so it doesn't ask me for credentails the first time I run a report in each session ? Thanks, AJSolved879Views1like7CommentsEV Discovery Accelerator - EV Versions
After reviewing the requirements for EV base software (Services or API) to be installed prior to EVDA I am not 100% as to the versions allowed. I have an EV server running 10.0.1, which will be upgraded to 10.0.4 over the coming months. I will be installing EVDA shortly (before the EV 10.0.4 upgrade) and therefore want to install 10.0.4 on the DA server to save work in the future. I know that EVDA can be at a later version than EV itself, but does this include the services/API installed on the EVDA server ? In summary, I would like to do the following: EV Server has 10.0.1 installed and running (mailbox/journal/FSA archiving) New EVDA server - install EV 10.0.4 services or API runtime , install EVDA 10.0.4 Is this OK, or do I need to install the 10.0.1 services or API runtime on the new EVDA server Thanks, AJ.Solved656Views0likes2Comments
