Configure BE Email Archive and BE Outlook Add-in to work on 2008 R2 Terminal Server and Cached Exchange mode OFF
I am currently using BackupExec 2010 R3 with Exchange Archive Option enabled and archiving messages OK. I've overcome several hurdles for local install/configuration of the Outlook plug-in on user computers (GPOs to address issues with AutoArchive, Cached Exchange mode, and Outlook Anywhere). I'm now trying to get this to work in my Citrix XA6 environment, but despite my GPO, Outlook detects that it is running on a terminal server, and therefore disables Cached exchange mode, and grays out the checkbox for it. This makes sense, since we have a farm of several servers, and I'd prefer not having to manage large OST files in roaming profiles. However, the Outlook plug-in to allow access to vault stores in Outlook will not work if Cached Exchange mode is disabled. I found this thread in these forums: https://www-secure.symantec.com/connect/forums/remote-desktop-terminal-server-offline-vault-or-vault-cache-without-cached-exchange-mode-back According to the post, it appears that the user is also using the BE Exchange Archive option (and, not the full blown Enterprise Vault product). But, the accepted solution involves accessing the EV admin console to configure some policies. Is this possible using the BE Exchange Archive option? Is it even possible to accomplish this goal in my environment, or do I need the full blown EV product? Using BE Retrieve is ok, but, my users prefer having access to archived items from within Outlook and using an equivalent interface to the existing method they use to mount and access PST files.
Does More than one Techn work at Symantec?????
1. NO ONE IS ANSWERING THE PHONE ANYWHERE AT SYMANTEC 2. YOUR PHONE SYSTEM IS REPORTING 1 MIN THEN OVER AN HOUR 3. I WAS ON HOLD OVER TWO HOURS 4. I HAVE ANOTHER ISSUE WITH BACKUP EXEC 5. EVEN YOUR SYMANTEC OPERATORS CANT GET THROUGH TO SUPPORT 6. MY ONLINE SUPPORT IS IN AN ORIENTAL LANGUAGE 7. YOUR ONLINE CHAT SUPPORT DOESNT WORK. NOONE IS THERE EITHER I've been on hold all morning. Don't listen to "The Customer Hold the Longest. is X min. It goes up and down and noone ever answers.
Failure backing up to NAS
Am running Backup Exec 2012 (SP4 + hotfix 217347)small business edition on Windows Small Business Server 2011 Standard. When attempting a full SDR backup to a 3TBHDD on a LS220D480 NAS it is getting to about 16.2GB and apparently whilst still working on the exchange information store mailbox database. It then just starts creating two 2KB files every minute whilst the backup rate dwindles down to nothing and just seems to hang there until I cancel the backup. However: a) if I run the same backup to tape or to a 1TB USB HDD(as opposed to the NAS HDD) it completes succesfuly, b) If I run the same backup but exclude the Microsoft Information Storeto the same NAS HDD it completes succesfully, c) If I run the same backup to the same NAS HDD, including the Microsoft Information Store but without enabling the GRT option it still fails. I've tried reformatting the NAS HDD but am struggling to make any sense of this. Have seen lots of chatter about 2KB files being created and possible connections to GRT ... but not found any answers for this case .... can't fathom why ok to tape and another drive but not ok to the NAS (until I exclude the information store from the backup). Thanks Rob
Easy: Restoring from a RAID 1 device
Hya folks! Setup: BackupExec 2012 running on SBS 2011. Storage device is a 1GB drive plugged into a Stardom with a secondary disk that we manually swap and take offsite every week (actually, a collection of four such drives that we swap in series). This gives us backups going back four weeks. We want to restore a mailbox from three weeks ago. I've pulled the oldest RAID 1 diskout of rotation, mounted it in a usb enclosure, and shared it over the network. I am, however, not very familiar with how Backup Exec's manages storage devices and I am having trouble creating a Restore job from this network disk. Can someone please walk me through the process to create a Restore job from a network share for an old backup set? Part of the problem may be that the disk has the same identity as the active storage drive. I tried adding the network share in storage via the menu: Storage | Configure Storage | Disk-Based Storage | Disk Storage | ... Error message: "The disk storage device [PrimaryStorageDiskName]was found at the specified path. It is already a device on [ServerName] and cannot be added as a shared device." I'm sure it's a relatively trivial process, and my inexperience is the only major barrier. Much thanks!
restore issues backup exec 2012
Dear Symantec experts, I’ve an issue with restoring my files / exchange mailboxes. We use Backup Exec 2012, include SP4. When I want to restore some files, I select the date, but there is no information / data visible. What I see is that there is a warning logo visible on the selected date, but no folders or files. I’m really sure that there was data in the back-up. But my Exchange 2010 jobs are stranger. Some catalog jobs are failed, when I restart them, the job says it’s successfully. But why is this not directly completed? When I want to restore some mailbox items, I select the date and the database, when I want to open this, I receive the error: “Query Failed”. How can I resolve this? Kind regards, Dennis Blotenburg