Enterprise Vault limits
Hi We have an especially large Enterprise Vault installation, been running for 3 years as it is now. (currently 10.0.4). Apart from physical limitations of running out of disk, are there any limits that we might see, for example SQL rows, or maximum number of items indexed/archived etc.. i.e. will EV just stop working one day, or will it keep growing? (as long as we chuck disk at it) CheersSolved4.3KViews0likes11Comments
Vault not archiving emails
Im sure this is a very basic question, Im at a Loss here and have no experience with this program so I am not even 100 percent sure what questions to ask. I Have 3-4 users for whom the Vault Archive process has stoped working, They have about half thier allocated email space full, WhenDraging and droping emails to their individual vault folders and they will not archive When Selecting the files individually in the vault to archive immediately they will either get "stuck" part way through the process. Looking for user side solutions to this problem...3.7KViews1like7Comments
Does the Archive Usage report, report on uncompressed original file size or after compression size?
Hello All, I will post this on SYMIQ in the AM but I wanted to see if you guys had some insight on this question.. Do we have any documentation that shows that the usage report is pulling from the ArchivePoint table (column ArchivedItemsSize) and not from the SavesetProperty table (column OriginalSize)? A customer of ours is convinced, partly to confirmation from the Symantec Engineer below, that the usage report is reporting on Uncompressed size and not compressed. While this is a rather detailed email, I am not sure that our usage report would report on inaccurate uncompressed size ratios, unless I am missing something. Can you guys comment on this? Here is the original email from our support tech… Subject: Re: Enterprise Vault Case 06838910 [ ref:_00D30jPy._50050Te8T2:ref ] Hello Ray, Shoeb let me know you would like a follow-up email for clarification. My apologies for any confusion with the example archive. It was a very conservative estimation between the actual size of the sample archive (what is reported in usage.asp) and the actual size of storage. I used a approximately 12% compression to give an example of the difference. Actual compression does vary. This will be a more accurate way to calculate Vault Store partition size (HOWTO99323) - NOTE: this is a Backup Exec tech note The size of a vault store partition depends on the following items: The size of the emails. The type of attachments. The number and size of the attachments. The number of emails with attachments. Note: If single instance storage is enabled, items are shared within and across vault stores and vault store partitions. Shareable parts of a message that exceed the single-instance threshold of 20 KB are shared. These parts include attachments and message bodies. User information and shareable parts under the single instance threshold are not shared. See About single instance storage of archived items. - (http://www.symantec.com/docs/HOWTO99332) You can use the following calculations to approximate the disk space requirements of a vault store partition: The following values and variables are used in the formulas: • N is the number of emails. • m is the average number of identical copies of attachments across user mailboxes. • The compression factor for attachments is estimated as 60%. • If the attachments are mostly Office 2007 files, the compression factor to use is 90%. • The average number of emails that have attachments is estimated at 20%. • The average size of an email attachment is estimated at 250 KB. Approximate vault store partition size for which single instance storage is not enabled: (N x 16) + (N x 0.2 x 0.6 x 250) kilobytes Approximate vault store partition size for which single instance storage is enabled: (N x 16) + ((1/m) x (N x 0.2 x 0.6 x 250) kilobytes For example, you want to know the disk space requirements for a vault store partition for 100,000 emails. You estimate that each email attachment is shared across three people on average. If single instance storage of archived items is not enabled, the calculation for the disk space requirements is as follows: (100000 x 16) + (100000 x 0.2 x 0.6 x 250) kilobytes = 4.6 GB approximately If single instance storage is enabled, the calculation for the disk space requirements is as follows: (100000 x 16) + ((1/3) x 100000 x 0.2 x 0.6 x 250) kilobytes = 2.6 GB approximately Again, the Enterprise Vault Report, usage.asp, gives the total size in pre-compressed MB. Actual compression in your environment is approximately 50%. If usage.asp is reporting 100 MB, that is how much space would be needed to restore all items. Actual space for the EV Archives would be ~50 MB.Solved3.4KViews2likes3Comments
How to make sure EV services restart properly?
Hi, Originally this was a problem not being able to open archived messages throug external OWA session. Symantec support suggested that all the logs are telling that the EVOWA-user account somehow seems to lose privilidges and running the cscript owauser.wsf is the answer... Well I'd done this operation dozens times and it's just not a solution to run it first thing every morning is it? I had also noticed before that when the running the script it of course demands restart of Enterprise Vault Admin service (+ all dependencies), there is some problem getting all the services restart nicely: C:\Documents and Settings\evadmin>net stop "Enterprise Vault Admin Service" The following services are dependent on the Enterprise Vault Admin Service servi ce. Stopping the Enterprise Vault Admin Service service will also stop these service s. Enterprise Vault Task Controller Service Enterprise Vault Storage Service Enterprise Vault Shopping Service Enterprise Vault Indexing Service Enterprise Vault Directory Service Do you want to continue this operation? (Y/N) [N]: Y The Enterprise Vault Task Controller Service service is stopping....... The Enterprise Vault Task Controller Service service was stopped successfully. The Enterprise Vault Storage Service service is stopping........ The Enterprise Vault Storage Service service could not be stopped. The Enterprise Vault Shopping Service service is stopping... The Enterprise Vault Shopping Service service was stopped successfully. The Enterprise Vault Indexing Service service is stopping........ The Enterprise Vault Indexing Service service could not be stopped. The Enterprise Vault Directory Service service is stopping........ The Enterprise Vault Directory Service service could not be stopped. System error 1051 has occurred. A stop control has been sent to a service that other running services are depend ent on. And there fore the Enterprise Vault Admin service won't stop / restart either. In the past I've simply just killed the process and proceeded from there... Now I tried to google the issue on not being able to restart services properly and also ran into this article: http://systemmanager.ru/ev_help.en/extfile/setting_up_exchange_server_archiving/jf-220110-02.htmVery useful indeed!! "Restarting the Admin service ensures that Enterprise Vault authentication knows the identity of the Data Access account." Now this was my original problem so now the question is: How do I get these services restart properly?!?!?! (This morning I skipped runningthe script and just restarted the services [yes, killed the few processes that wouldn't stop on their own] and Voilá! messages open again.) So there are automatic functions where the system tries to restart these services and if the problem occurs then as well then I think that is when the EVOWA-user account looses priviledges and starts to demand a new restart of the EV admin service... Thanks. Sani B.Solved3.4KViews1like5Comments
Archived items - icon doesn't change
Hello all. I have a puzzle. SOME, very few archived items never change their icon to archive pending or archive complete. I can tell that they are archived because: - in the preview pane they have a blue banner saying that the item has been archived - when I right-click on the item and go to Properties / Enterprise Vault, the EV icon is shown there, and it says that the message was archived on a certain date - when I double-click on the message, it opens normally. If I stop EV services and then double-click on the message, only the shortcut body opens So the message is definitely archived. But it does not look like an archived item. Any idea how/why this happens? It is a regular message (not a calendar item ot something like that).Solved3KViews1like22CommentsArchiving very slow on new install
I'm doing a brand new install of EV 10.0.2 - 1 server (virtual) with 4 cpus and 16 GB RAM, SQL on a separate server and Exchange 2010. After the install completed, we selected the first mailbox. A Run Now in Report mode took 3 minutes to complete and told us taht there were 56K messages to archive (2496 MB). I figured this should take an hour or so. I nextdid aRun Now in Archiving and Shortcut mode and it worked -- but it took about 9 hours! There were no errors and the performance was fairly consistent. I ran a dtrace to see what was going on but nothing was jumping out at me. After a couple of hours, I remembered tht we hadn't configured the A/V exclusions so we fixed that, rebooted and restarted the manual archive. Performance didn't improve.CPU load was under 5% and the message queues were empty. It only archived between 4500 and 5000 messages an hour @ average size 50K/msg. I know that the recommended minimum server configuration is now 8 cpu cores but they insisted on going with 4 and it isn't the bottleneck right now. My next guess would be that it can't read the data from Exchange fast enough, but we ran the throttling script before we started archiving and verified that the archiving task started without any errors. The partitions are on a network share but the storage queue was always at 0 while I was watching so I don't think that is the bottleneck either. Does anyone have suggestions on how to narrow this down? thanks, MarkSolved2.7KViews3likes11Comments
Vault not archiving emails
Im sure this is a very basic question, Im at a Loss here and have no experience with this program so I am not even 100 percent sure what questions to ask. I Have 3-4 users for whom the Vault Archive process has stoped working, They have about half thier allocated email space full, WhenDraging and droping emails to their individual vault folders and they will not archive When Selecting the files individually in the vault to archive immediately they will either get "stuck" part way through the process. Looking for user side solutions to this problem...