Does More than one Techn work at Symantec?????
1. NO ONE IS ANSWERING THE PHONE ANYWHERE AT SYMANTEC 2. YOUR PHONE SYSTEM IS REPORTING 1 MIN THEN OVER AN HOUR 3. I WAS ON HOLD OVER TWO HOURS 4. I HAVE ANOTHER ISSUE WITH BACKUP EXEC 5. EVEN YOUR SYMANTEC OPERATORS CANT GET THROUGH TO SUPPORT 6. MY ONLINE SUPPORT IS IN AN ORIENTAL LANGUAGE 7. YOUR ONLINE CHAT SUPPORT DOESNT WORK. NOONE IS THERE EITHER I've been on hold all morning. Don't listen to "The Customer Hold the Longest. is X min. It goes up and down and noone ever answers.
Unable Access Second Partition After Formatting Primary Partition
I recently had fully encrypted hard disk (Toshiba mq01abd075), operating system (Windows 7 Professional), two partition. C (146 GB) and D (548 GB) and 4 GB Unallocated space. I ran the system restore for partition C, after which I was unable to access the operating system. I reinstalled the operating system partition C. I installed PGP WDE, when I entered in the program, partition D does not appear to be decrypted. Partition D appears in My Computer (0 bytes), in computer management at disk management appear 548 GB RAW. If I double click on it ask me for Format, but i've never click Yes, so the second partition was never touch after the problem.After this I reinstalled twice the OS. Now I have windows 8.1 but stil,but still I have not touch the second partition. I've tried to decrypt the drive with a few tutorials such as(WinPE and put the hard disk as second partition): http://www.symantec.com/docs/TECH170574 http://www.symantec.com/business/support/index?page=content&id=TECH149478 Give me various errors suchs as: "Could not locate valid BGFS record. Recovey failed! Operation recover disk failed: Error code -11984 item not found" or "Disk 1 is not instrumented by bootguard" and others. I know was my fault. Please give me a solution. P.S: Sorry for my english, I'm not native and please move this topic if it was not posted properly
Symantec support
At this writing, I have been on hold listening to oldies for 1hr and 58 minutes,are the products that bad that one needs to be put on hold for a technician for over two hours by the time I finish this, I have to keep holding but this is more than just ridiculous, I will never recommend your product if this is the type of support that comes with it.
