eDiscovery Clearwell 7.1.2 ERROR production exceptions
Hello Has anyone seen the following Clearwell error exceptions from a production Export? com.teneo.esa.production.job.ProductionJobException: [#416227] Production job failed with exception: com.teneo.esa.production.job.ProductionJobException: [#416224]
Change Clearwell Local User Passwords in CW 8.1
I've just upgraded to Clearwell 8.1 from 7.1.3. I need to change the passwords for the local accounts that were created when on the previous version. When I go to System->Users and select a local CW account, there is no option to change the password, how can I accomplish this? TIACommon Services Error
After trying to process a Hold collection the process finished but get this error: [#80000] common services error : unable to open csv file - \\server-FQDN\d$\cw\v81\scratch\temp\esadb\datastore_case_xxxx\attindexdir\scancomplete\sc_numberxxxx_0.csv I saw the TECH229202 article and thought it would be the same but after looking closely the directory does not contain the directory after \\server-FQDN\d$\cw\v81\scratch\temp\esadb\datastore_case_xxxx\, there is no attindexdir\scancomplete\ directories. Any ideas? Thanks.Backup and Restore from CW 7.1.2 to 7.1.3
We have a Clearwell system on version 7.1.3 that is clean with no cases. We have a system that is on version 7.1.2 that has all our cases on. I'm looking to restore the cases from the v7.1.2 machine to the v7.1.3 machine. Looking for documentation/how-to's/knowledge articles, etc. on the backup and restore process for this If you need more info, please let me know. Thanks.
