CALLHOME status: Not able to upload callhome data
Hi All, I am getting the following error from one of our netbackup appliance. Can any one please let me know what is the actual problem (how to identify )and how to resolve the issue. I am new to Netbackup appliance :( CALLHOME status: Not able to upload callhome data Error: 500 SSL read timeout: Please contact Symantec Support to resolve this issue. Appliance Model 5200 V2.5 OS : Linux Redhat 7x1.5KViews1like4CommentsNetBackup Appliance Migration Utility only migrates first client in a policy
Has anyone else experienced this? 03/23/2015 10:58:07 - begin Duplicate 03/23/2015 10:58:08 - Info Duplicate (pid=20650) Initiating optimized duplication from @aaaal to @aaaa5 03/23/2015 10:58:08 - requesting resource stu_disk_alxaptb50xs 03/23/2015 10:58:08 - reserving resource @aaaal 03/23/2015 10:58:08 - resource @aaaal reserved 03/23/2015 10:58:08 - granted resource MediaID=@aaaa5;DiskVolume=PureDiskVolume;DiskPool=dp_disk_alxaptb50xs;Path=PureDiskVolume;StorageServer=alxaptb50xs;MediaServer=alxaptb50xs 03/23/2015 10:58:08 - granted resource stu_disk_alxaptb50xs 03/23/2015 10:58:08 - requesting resource @aaaal 03/23/2015 10:58:08 - granted resource MediaID=@aaaal;DiskVolume=PureDiskVolume;DiskPool=MSDP_BHM;Path=PureDiskVolume;StorageServer=alxaptb71xs;MediaServer=alxaptb50xs 03/23/2015 10:58:09 - Info bpdm (pid=31779) started 03/23/2015 10:58:09 - started process bpdm (pid=31779) 03/23/2015 10:58:09 - Info bpdm (pid=31779) requesting nbjm for media 03/23/2015 10:58:16 - begin writing 03/23/2015 10:58:16 - end writing; write time: 0:00:00 03/23/2015 10:58:16 - begin writing 03/23/2015 10:58:16 - end writing; write time: 0:00:00 03/23/2015 10:58:16 - begin writing 03/23/2015 10:58:16 - end writing; write time: 0:00:00 03/23/2015 10:58:17 - begin writing 03/23/2015 10:58:17 - end writing; write time: 0:00:00 03/23/2015 10:58:17 - begin writing 03/23/2015 10:58:17 - end writing; write time: 0:00:00 03/23/2015 10:58:17 - begin writing 03/23/2015 10:58:17 - end writing; write time: 0:00:00 03/23/2015 10:58:18 - begin writing 03/23/2015 10:58:18 - end writing; write time: 0:00:00 03/23/2015 10:58:18 - begin writing 03/23/2015 10:58:18 - end writing; write time: 0:00:00 03/23/2015 10:58:19 - begin writing 03/23/2015 10:58:19 - end writing; write time: 0:00:00 03/23/2015 10:58:19 - begin writing 03/23/2015 10:58:19 - end writing; write time: 0:00:00 03/23/2015 10:58:19 - begin writing 03/23/2015 10:58:19 - end writing; write time: 0:00:00 03/23/2015 10:58:19 - begin writing 03/23/2015 10:58:19 - end writing; write time: 0:00:00 03/23/2015 10:58:20 - begin writing 03/23/2015 10:58:20 - end writing; write time: 0:00:00 03/23/2015 10:58:20 - begin writing 03/23/2015 10:58:20 - end writing; write time: 0:00:00 03/23/2015 10:58:20 - begin writing 03/23/2015 10:58:20 - end writing; write time: 0:00:00 03/23/2015 10:58:21 - begin writing 03/23/2015 10:58:21 - end writing; write time: 0:00:00 03/23/2015 10:58:21 - begin writing 03/23/2015 10:58:21 - Info bpdm (pid=31779) Creating OPT_DUP_END marker 03/23/2015 11:54:21 - end writing; write time: 0:56:00 03/23/2015 11:54:21 - Info bpdm (pid=31779) EXITING with status 0 03/23/2015 11:54:21 - Info alxaptb50xs (pid=31779) StorageServer=PureDisk:alxaptb71xs; Report=PDDO Stats for (alxaptb71xs): scanned: 490765781 KB, CR sent: 324247469 KB, CR sent over FC: 0 KB, dedup: 33.9%, cache disabled 03/23/2015 11:54:21 - requesting resource @aaaal 03/23/2015 11:54:22 - granted resource MediaID=@aaaal;DiskVolume=PureDiskVolume;DiskPool=MSDP_BHM;Path=PureDiskVolume;StorageServer=alxaptb71xs;MediaServer=alxaptb50xs 03/23/2015 11:54:24 - Info bpdm (pid=5766) started 03/23/2015 11:54:24 - started process bpdm (pid=5766) 03/23/2015 11:54:24 - Info bpdm (pid=5766) requesting nbjm for media 03/23/2015 11:54:32 - begin writing 03/23/2015 11:54:32 - end writing; write time: 0:00:00 03/23/2015 11:54:32 - begin writing 03/23/2015 11:54:33 - Info bpdm (pid=5766) Creating OPT_DUP_END marker 03/23/2015 11:55:33 - end writing; write time: 0:01:01 03/23/2015 11:55:33 - Info bpdm (pid=5766) EXITING with status 0 03/23/2015 11:55:33 - Info alxaptb50xs (pid=5766) StorageServer=PureDisk:alxaptb71xs; Report=PDDO Stats for (alxaptb71xs): scanned: 383 KB, CR sent: 70 KB, CR sent over FC: 0 KB, dedup: 81.7%, cache disabled 03/23/2015 11:55:33 - Info bpdm (pid=5801) started 03/23/2015 11:55:33 - started process bpdm (pid=5801) 03/23/2015 11:55:33 - Info bpdm (pid=5801) requesting nbjm for media 03/23/2015 11:55:33 - requesting resource @aaaal 03/23/2015 11:55:33 - granted resource MediaID=@aaaal;DiskVolume=PureDiskVolume;DiskPool=MSDP_BHM;Path=PureDiskVolume;StorageServer=alxaptb71xs;MediaServer=alxaptb50xs 03/23/2015 11:55:39 - begin writing 03/23/2015 11:55:39 - end writing; write time: 0:00:00 03/23/2015 11:55:40 - begin writing 03/23/2015 11:55:40 - end writing; write time: 0:00:00 03/23/2015 11:55:40 - begin writing 03/23/2015 11:55:40 - end writing; write time: 0:00:00 03/23/2015 11:55:41 - begin writing 03/23/2015 11:55:41 - Info bpdm (pid=5801) Creating OPT_DUP_END marker 03/23/2015 12:03:41 - end writing; write time: 0:08:00 03/23/2015 12:03:41 - Info bpdm (pid=5801) EXITING with status 0 03/23/2015 12:03:41 - Info alxaptb50xs (pid=5801) StorageServer=PureDisk:alxaptb71xs; Report=PDDO Stats for (alxaptb71xs): scanned: 77092813 KB, CR sent: 25514520 KB, CR sent over FC: 0 KB, dedup: 66.9%, cache disabled 03/23/2015 12:03:41 - Info bpdm (pid=7034) started 03/23/2015 12:03:41 - started process bpdm (pid=7034) 03/23/2015 12:03:41 - requesting resource @aaaal 03/23/2015 12:03:41 - granted resource MediaID=@aaaal;DiskVolume=PureDiskVolume;DiskPool=MSDP_BHM;Path=PureDiskVolume;StorageServer=alxaptb71xs;MediaServer=alxaptb50xs 03/23/2015 12:03:42 - Info bpdm (pid=7034) requesting nbjm for media 03/23/2015 12:03:48 - begin writing 03/23/2015 12:03:48 - end writing; write time: 0:00:00 03/23/2015 12:03:48 - begin writing 03/23/2015 12:03:48 - Info bpdm (pid=7034) Creating OPT_DUP_END marker 03/23/2015 12:04:48 - end writing; write time: 0:01:00 03/23/2015 12:04:48 - Info bpdm (pid=7034) EXITING with status 0 03/23/2015 12:04:48 - Info alxaptb50xs (pid=7034) StorageServer=PureDisk:alxaptb71xs; Report=PDDO Stats for (alxaptb71xs): scanned: 5 KB, CR sent: 3 KB, CR sent over FC: 0 KB, dedup: 40.0%, cache disabled 03/23/2015 12:04:48 - requesting resource @aaaal 03/23/2015 12:04:48 - granted resource MediaID=@aaaal;DiskVolume=PureDiskVolume;DiskPool=MSDP_BHM;Path=PureDiskVolume;StorageServer=alxaptb71xs;MediaServer=alxaptb50xs 03/23/2015 12:04:49 - Info bpdm (pid=7210) started 03/23/2015 12:04:49 - started process bpdm (pid=7210) 03/23/2015 12:04:49 - Info bpdm (pid=7210) requesting nbjm for media 03/23/2015 12:04:55 - begin writing 03/23/2015 12:04:55 - end writing; write time: 0:00:00 03/23/2015 12:04:56 - begin writing 03/23/2015 12:04:56 - Info bpdm (pid=7210) Creating OPT_DUP_END marker 03/23/2015 12:05:56 - end writing; write time: 0:01:00 03/23/2015 12:05:56 - Info bpdm (pid=7210) EXITING with status 0 03/23/2015 12:05:56 - Info alxaptb50xs (pid=7210) StorageServer=PureDisk:alxaptb71xs; Report=PDDO Stats for (alxaptb71xs): scanned: 21472 KB, CR sent: 5880 KB, CR sent over FC: 0 KB, dedup: 72.6%, cache disabled 03/23/2015 12:05:56 - requesting resource @aaaal 03/23/2015 12:05:56 - granted resource MediaID=@aaaal;DiskVolume=PureDiskVolume;DiskPool=MSDP_BHM;Path=PureDiskVolume;StorageServer=alxaptb71xs;MediaServer=alxaptb50xs 03/23/2015 12:05:56 - Info bpdm (pid=7267) started 03/23/2015 12:05:56 - started process bpdm (pid=7267) 03/23/2015 12:05:57 - Info bpdm (pid=7267) requesting nbjm for media 03/23/2015 12:06:02 - begin writing 03/23/2015 12:06:02 - end writing; write time: 0:00:00 03/23/2015 12:06:03 - begin writing 03/23/2015 12:06:03 - Info bpdm (pid=7267) Creating OPT_DUP_END marker 03/23/2015 12:07:03 - end writing; write time: 0:01:00 03/23/2015 12:07:03 - Info bpdm (pid=7267) EXITING with status 0 03/23/2015 12:07:03 - Info alxaptb50xs (pid=7267) StorageServer=PureDisk:alxaptb71xs; Report=PDDO Stats for (alxaptb71xs): scanned: 490020 KB, CR sent: 148262 KB, CR sent over FC: 0 KB, dedup: 69.7%, cache disabled 03/23/2015 12:07:03 - Info bpdm (pid=7349) started 03/23/2015 12:07:03 - started process bpdm (pid=7349) 03/23/2015 12:07:03 - requesting resource @aaaal 03/23/2015 12:07:03 - granted resource MediaID=@aaaal;DiskVolume=PureDiskVolume;DiskPool=MSDP_BHM;Path=PureDiskVolume;StorageServer=alxaptb71xs;MediaServer=alxaptb50xs 03/23/2015 12:07:04 - Info bpdm (pid=7349) requesting nbjm for media 03/23/2015 12:07:10 - begin writing 03/23/2015 12:07:10 - end writing; write time: 0:00:00 03/23/2015 12:07:10 - begin writing 03/23/2015 12:07:11 - Info bpdm (pid=7349) Creating OPT_DUP_END marker 03/23/2015 12:08:11 - end writing; write time: 0:01:01 03/23/2015 12:08:11 - Info bpdm (pid=7349) EXITING with status 0 03/23/2015 12:08:11 - Info alxaptb50xs (pid=7349) StorageServer=PureDisk:alxaptb71xs; Report=PDDO Stats for (alxaptb71xs): scanned: 402 KB, CR sent: 69 KB, CR sent over FC: 0 KB, dedup: 82.8%, cache disabled 03/23/2015 12:08:11 - Info bpdm (pid=7385) started 03/23/2015 12:08:11 - started process bpdm (pid=7385) 03/23/2015 12:08:11 - Info bpdm (pid=7385) requesting nbjm for media 03/23/2015 12:08:11 - requesting resource @aaaal 03/23/2015 12:08:11 - granted resource MediaID=@aaaal;DiskVolume=PureDiskVolume;DiskPool=MSDP_BHM;Path=PureDiskVolume;StorageServer=alxaptb71xs;MediaServer=alxaptb50xs 03/23/2015 12:08:17 - begin writing 03/23/2015 12:08:17 - end writing; write time: 0:00:00 03/23/2015 12:08:17 - begin writing 03/23/2015 12:08:17 - end writing; write time: 0:00:00 03/23/2015 12:08:18 - begin writing 03/23/2015 12:08:18 - end writing; write time: 0:00:00 03/23/2015 12:08:18 - begin writing 03/23/2015 12:08:18 - end writing; write time: 0:00:00 03/23/2015 12:08:18 - begin writing 03/23/2015 12:08:18 - end writing; write time: 0:00:00 03/23/2015 12:08:18 - begin writing 03/23/2015 12:08:18 - end writing; write time: 0:00:00 03/23/2015 12:08:19 - begin writing 03/23/2015 12:08:19 - end writing; write time: 0:00:00 03/23/2015 12:08:19 - begin writing 03/23/2015 12:08:19 - end writing; write time: 0:00:00 03/23/2015 12:08:19 - begin writing 03/23/2015 12:08:19 - end writing; write time: 0:00:00 03/23/2015 12:08:20 - begin writing 03/23/2015 12:08:20 - Info bpdm (pid=7385) Creating OPT_DUP_END marker 03/23/2015 12:49:20 - end writing; write time: 0:41:00 03/23/2015 12:49:20 - Info bpdm (pid=7385) EXITING with status 0 03/23/2015 12:49:20 - Info alxaptb50xs (pid=7385) StorageServer=PureDisk:alxaptb71xs; Report=PDDO Stats for (alxaptb71xs): scanned: 328141028 KB, CR sent: 205466745 KB, CR sent over FC: 0 KB, dedup: 37.4%, cache disabled 03/23/2015 12:49:20 - requesting resource @aaaal 03/23/2015 12:49:20 - granted resource MediaID=@aaaal;DiskVolume=PureDiskVolume;DiskPool=MSDP_BHM;Path=PureDiskVolume;StorageServer=alxaptb71xs;MediaServer=alxaptb50xs 03/23/2015 12:49:21 - Info bpdm (pid=12268) started 03/23/2015 12:49:21 - started process bpdm (pid=12268) 03/23/2015 12:49:21 - Info bpdm (pid=12268) requesting nbjm for media 03/23/2015 12:49:31 - begin writing 03/23/2015 12:49:31 - end writing; write time: 0:00:00 03/23/2015 12:49:31 - begin writing 03/23/2015 12:49:31 - Info bpdm (pid=12268) Creating OPT_DUP_END marker 03/23/2015 12:50:31 - end writing; write time: 0:01:00 03/23/2015 12:50:31 - Info bpdm (pid=12268) EXITING with status 0 03/23/2015 12:50:31 - Info alxaptb50xs (pid=12268) StorageServer=PureDisk:alxaptb71xs; Report=PDDO Stats for (alxaptb71xs): scanned: 5 KB, CR sent: 3 KB, CR sent over FC: 0 KB, dedup: 40.0%, cache disabled 03/23/2015 12:50:31 - requesting resource @aaaal 03/23/2015 12:50:32 - granted resource MediaID=@aaaal;DiskVolume=PureDiskVolume;DiskPool=MSDP_BHM;Path=PureDiskVolume;StorageServer=alxaptb71xs;MediaServer=alxaptb50xs 03/23/2015 12:50:33 - Info bpdm (pid=12301) started 03/23/2015 12:50:33 - started process bpdm (pid=12301) 03/23/2015 12:50:33 - Info bpdm (pid=12301) requesting nbjm for media 03/23/2015 12:50:44 - begin writing 03/23/2015 12:50:44 - end writing; write time: 0:00:00 03/23/2015 12:50:44 - begin writing 03/23/2015 12:50:44 - Info bpdm (pid=12301) Creating OPT_DUP_END marker 03/23/2015 12:51:44 - end writing; write time: 0:01:00 03/23/2015 12:51:44 - Info bpdm (pid=12301) EXITING with status 0 03/23/2015 12:51:44 - requesting resource @aaaal 03/23/2015 12:51:44 - Info alxaptb50xs (pid=12301) StorageServer=PureDisk:alxaptb71xs; Report=PDDO Stats for (alxaptb71xs): scanned: 7 KB, CR sent: 3 KB, CR sent over FC: 0 KB, dedup: 57.1%, cache disabled 03/23/2015 12:51:44 - granted resource MediaID=@aaaal;DiskVolume=PureDiskVolume;DiskPool=MSDP_BHM;Path=PureDiskVolume;StorageServer=alxaptb71xs;MediaServer=alxaptb50xs 03/23/2015 12:51:45 - Info bpdm (pid=12386) started 03/23/2015 12:51:45 - started process bpdm (pid=12386) 03/23/2015 12:51:45 - Info bpdm (pid=12386) requesting nbjm for media 03/23/2015 12:51:51 - begin writing 03/23/2015 12:51:51 - end writing; write time: 0:00:00 03/23/2015 12:51:51 - begin writing 03/23/2015 12:51:51 - Info bpdm (pid=12386) Creating OPT_DUP_END marker 03/23/2015 12:52:51 - end writing; write time: 0:01:00 03/23/2015 12:52:51 - Info bpdm (pid=12386) EXITING with status 0 03/23/2015 12:52:52 - end Duplicate; elapsed time 1:54:45 03/23/2015 12:52:52 - Info alxaptb50xs (pid=12386) StorageServer=PureDisk:alxaptb71xs; Report=PDDO Stats for (alxaptb71xs): scanned: 16781128 KB, CR sent: 537162 KB, CR sent over FC: 0 KB, dedup: 96.8%, cache disabled the requested operation was successfully completed (0) Images duplicated: alansfp01_1426924338 alansfp01_1426924333 alansfp01_1426924323 alansfp01_1426924283 alansfp01_1426924278 alansfp01_1426924220 alansfp01_1426924180 alansfp01_1426924054 alansfp01_1426924022 alansfp01_1426923980 alansfp01_1426923617 List of clients in policy: ar_pd_class_c_win: 5 Clients (5 selected) Client Name Hardware Operating System Policy Resiliency Indexing ---------------------------------------------------------------------------------------- alansfp01 Windows-x64 Windows2008 ar_pd_class_c_win Off Yes almdtfp01 Windows-x64 Windows2008 ar_pd_class_c_win Off Yes alsdcfp01 Windows-x64 Windows2008 ar_pd_class_c_win Off Yes altrufp01 Windows-x86 Windows2003 ar_pd_class_c_win Off Yes msmdnfp02 Windows-x64 Windows2008 ar_pd_class_c_win Off Yes1.6KViews0likes3CommentsSpurious Alerts following Appliance Upgrade to 2.7.2
I have recently upgraded a number of 5230 Appliances to 2.7.2, and whilst all appear to be functioning as expected we are getting numerous alerts relating to disk failures which are 'false'. I am wondering whether there is a BIOS issue here (mismatch) ? Two questions: 1. How can I display the current BIOS level without rebooting the appliance ? 2. Is there a required BIOS update to be applied 'outside' of the regular software/firmware package used for 2.7.2 ? Thanks, AJ.1.9KViews1like4CommentsFailed to expand/resize AdvanceDisk in 5330 appliance
Issue: Unable to expand advance disk on Veritas 5330 appliance Steps Performed: >Added the Appliance Host entry in Master Server host file >FQDN and Short name of the Appliance was missing in the Master Server host file >Master Server services need to be rebooted- Pending All above steps were done on the basis of the veritas Articlehttp://www.veritas.com/docs/000011143 > Rebooted the appliance via RMM Console (as per the article) >AdvanceDisk Resize changes reflected on Appliance only and the error is still the same as displayed in the attachment981Views0likes1CommentZoning Aix to Netbackup 5230
Hi guys, I just create a zone between AIX (LPAR), 5230 appliance and a storage like this As you can the AIXserver has two FC adapter each one belongs to a zone,butsometimes I lose visibility from netbackup so I have to go to the client and run cfgmgr command or even restart clients services. Then on AIX server I run some commands like this root@PRECBPHCDB]:/usr/openv/netbackup/bin>lsdev -Cc tape The output Im getting is: rmt0 Available 42-T1-01 Other FC SCSI Tape Drive rmt1 Available 44-T1-01 Other FC SCSI Tape Drive rmt2 Available 44-T1-01 Other FC SCSI Tape Drive [root@PRECBPHCDB]:/usr/openv/netbackup/bin>tail It is normal to get"Other FC SCSI Tape drive". Should I install a Veritas driver o something like that?561Views0likes1CommentHow to zone Vmware Datastore LUN to Backup Host
Dear Experts Master Server : Windows Media Server ( acting as appliance 5230 as well) : Linux Storage : Hitachi HUS Array Vmware backup failing with status 23 ( policy set to use SAN transport mode). I have gone through few good articles , but I can't find how to zone Vmware datastore LUN to Backup host /Appliance. In the environment only backups working which are on datastore_01, but other datastores like 02 - 05 won't work , failed with status 23. When I go on CLISH , Manage > FibreChannel > Show , I only see Device path and ID for datastore_01 only, so that tells me Datastore 02 - 05 must added here somehow, but how and from where , that is my question. In one of the article I read, below statement " Not just zoning the volumes to the appliance you need to add mapping for the volumes so that the actual datastore volumes are seen by the appliance " But how to do , what command, and from where need to do ? Please advise solution....2KViews0likes3CommentsAfter upgrade nbu5220 to 2.7.2, windows Java console can not login
Hi all, I hadupgraded netbackup appliance 5220 from version2.6.1.2 to 2.7.2, then I found netbackup java console 7.7.2 can not connect to nbu5220(master server). error: CertificateAuthenticationException encountered, NetBackup could not initiate a trust relationship with host "xxx". Ensure that your Domain Name Service (DNS) resolves the hostname to the correct IP address and check network connectivity. ping from my notebook to nbu5220:ok ping from my nbu5220 to notebook:ok1.7KViews1like4CommentsUnable to restore a oracle control file in RHEL
Hi Guys, Its me again :( I´m trying to restore a oracle database according to this technote HOWTO63971 but when I run this command: run { allocate channel c1 type 'sbt_tape'; send 'NB_ORA_SERV=nbu_master, NB_ORA_CLIENT=ora_clnt'; restore controlfile to '/tmp/cntrl.bak' from 'cntrl_624_1_770006541'; release channel c1; } Im trying to restore from 5230 appliance (dp_disk_ecbpprnb4)Solved1.4KViews0likes2CommentsIssues connecting to an appliance
Recently, I recieved an external drive from one of my remote sites with 5TB of data on it. I plugged it into one of my media servers and backed it up in NBU using msdp to another media/appliance server we will call it server 20. Now, I want to run a full backup from the external site but have NBU point to the data backed up from the external drive. I understand if I use the samededupe pool as the backup from the external drive I can edit the pd.conf file on the server I am trying to run the full backup on to point to the data on the media server so it doesnt backup data already present. However, when I try to use the same dedupe pool on media/appliance server 20 I get the status code 58. But I am able to telnet from the server to the appliance server all necessary ports are opened and if i change the storage policy there is no issue. How can I get this to work? Below is an error message. 2/23/2016 3:59:08 PM - Info bpbrm(pid=100194) connect failed STATUS (18) CONNECT_FAILED 2/23/2016 3:59:08 PM - Info bpbrm(pid=100194) status: FAILED, (42) CONNECT_REFUSED; system: (110) Connection timed out; FROM 10.1XX.XXX TO 10.1XX.XXXbpcd VIA pbx 2/23/2016 3:59:08 PM - Info bpbrm(pid=100194) status: FAILED, (42) CONNECT_REFUSED; system: (110) Connection timed out; FROM 10.1XX.XXXTO 10.1XX.XXX bpcd VIA vnetd 2/23/2016 3:59:08 PM - Info bpbrm(pid=100194) status: FAILED, (42) CONNECT_REFUSED; system: (110) Connection timed out; FROM 10.1XX.XXX TO 10.1XX.XXX bpcd720Views0likes2Comments