Troubleshooting

64 Topics

Split Brain in GCO
I was just testing this in my VMWare workstation. I configured two nodes as in my primary DC servers, providing HA for SQL2005 on Windows 2008 R2 (x64). I also configured a single node cluster as in my DR site. Both of the cluster are connected using Global Cluster Option. Data is being replicated using Veritas Volume Replicator. All the above have win 2008 R2 Std edition as the OS. Have configured HA-DR using Storage Foundation - High Availability & Disaster Recovery 6.0. I'm facing issue with the following scenario : 1)I'm able to switchover the Service Group across the site. And also come back to primary site. 2)I keep the Service Group at primary nodes, and now forcefully shutdown the OS. At DR site VCS prompts me to take action and makes the Service Group come online at DR site. 3)Now i manually bring up the nodes at primary site (but im confused what steps to be taken to make the "previously primary" site to act as the new secondary. If i just manually start the SG , i end up making both the sites as primary site . ... How do i make the role reversal afte the primary site has come up. Regards.
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vipulbhadra
13 years ago Place Storage Foundation for Windows
1.1KViews
4likes
3Comments
Cannot log a technical support case
Hi, My customer has a valid support contract for Symantec VRTS Storage Foundation 6.0 for Windows. She has registered her porduct licences with her SymAccount. When she tries to log a support case online through https://my.symantec.com/webapp/faces/custcare?casetype=cc, she gets the following error: "Please fill a valid Product Version". I also tried it with her credentialsmanty timestrying different forms of product and version information but we could not achive to create our support case. I think ıt should not be so hard for creating a support case for a product with a valid support aggreement. I appreciate if anyone can help us to find the correct "Product Version" for logging our support case. best regards, Sukru
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sukrui
11 years ago Place Storage Foundation for Windows
1.6KViews
2likes
4Comments
SF Basic missing features?
Hi! Just trying out SF Basic on a freshly-built Windows 2008 R2 Standard server. The GUI installer won't allow me to check any of the features except the one to replace the Windows storage MMC. According to the SF 6.0 compatability guide, the array I'm using, an IBM DS3524, is supported, and Windows 2008 R2 is definately supported. The docs on the Basic version would seem to imply that DMP is included, too. I'm logged in with administrator rights (and have tried it logging in directly as the Administrator, too...). The MPIO feature is installed in the Windows Server Manager. Any idea why I can't install DMP, or any of the other features? The web page http://www.symantec.com/business/storage-foundation-basic clearly indicates that Dynamic Multipathing is part of the package... If DMP isn't part of SF Basic anymore, what's the advantage to use of SF? Are there any performance benefits anymore over the standard vendor DSM and Windows LDM? Thanks! -Ben
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BenHu
13 years ago Place Storage Foundation for Windows
1.5KViews
2likes
7Comments
Storage Foundation 6 and Windows 2003 MS Clustering
Hi . I having some issue to failover my cluster node databases drive after i have performed a restoration of the entire systems OS due tohardware faulty. We able to failover those shared drives outside the SFW configuration . Can anyone advise how to check the current passive node SFW configuration is same as the Active node.
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demo4119
10 years ago Place Storage Foundation for Windows
1.3KViews
1like
3Comments
The error occurs when hastart.
product : sfwha 5.1 os : windows 2003 enterprise issue : The active normal, but when the hastart in the standby to the error occurred. hastart VCS INFO V-16-1-11020 Starting HAD on local node VCS ERROR V-16-11109 Cannot start had. Error=1068, ErrorText=The dependency service or group failed to start. -cluster status active node C:\Users\Administrator.AD> lltstat -n LLT node information: Node State Links 0 TEST1 OPEN 2 * 1 TEST2 OPEN 2 C:\Users\Administrator.AD> gabconfig -a GAB Port Memberships =============================================================== Port a gen 143b01 membership 01 Port h gen 143b03 membership ;1 Port h gen 143b03 visible 0 C:\Users\Administrator.AD> standby node C:\Users\Administrator.AD> lltstat -n LLT node information: Node State Links * 0 TEST1 OPEN 2 1 TEST2 OPEN 2 C:\Users\Administrator.AD> gabconfig -a GAB Port Memberships =============================================================== Port a gen 143b01 membership 01 C:\Users\Administrator.AD>
smileagain
10 years ago Place Storage Foundation for Windows
2.8KViews
1like
6Comments
disk doesn't show up
Hi Team, With regards to above change was implemented last week end, Change of the ports (Removing the old ports, adding the new one). SAN end the new ports has been added & old one removed, after this some of the Disks were failed the after rebooting the server volumes came on line (Drives which failed at this time L: R: S: T: ) But the Backup volume did not come online Hard disk 5 Shows as disconnected. (Rescanned, reactivated disk) did not help After this issue old ports added again, still the hard disk shows as disconnected. Reactivated the san provisioned HDD 05 but same isuse Today we disconnected same drive with help of SAN team & reconnected it tried reconnected still the issue remains. Request you to help me to fix this storage drive problem.
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jjustgood
11 years ago Place Storage Foundation for Windows
954Views
1like
3Comments
Unable to go offline
Hi everyone, I'm facing a problem when I try to take offline a Service Group, the issue is that one of the services of the service group, cannot go offline and it enters into the following state "Unable to offline|Status Unknow", and if I wanna this service to go offline I help killing it with the windows task manager. Attached you will find a picture with the description of the trouble, any suggestions or cues how to solve this issue I kindly appreciate it! Thank you Marlon
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macias_marlon
10 years ago Place Storage Foundation for Windows
1.6KViews
1like
2Comments
Opening a Technical Support Case
Can't find a solution to your issue on the forums? Here's a post with everything you'll need to know to open a Technical Support case: http://www.symantec.com/connect/blogs/opening-technical-support-case
Kimberley
14 years ago Place Storage Foundation for Windows
331Views
1like
0Comments
SFW 5.1 & VMWare
Hello all, we are using SFW 5.1 SP1 with VM (running Win2K3 SP2 R2) supported by ESX3.5U5. These VM are clustered and share disks are RDM mirrored (using SFW) disk. their system disks are mirrored also (still using SFW) but stored as vmdk (datastore located on our SAN storage). We encounter random VM freeze: the VM can be pinged but it is impossible to connect on it (neither RDP nor VCMS console). Does any one encoutered such a case ? Regards, D. GARRIVIER
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D__GARRIVIER
14 years ago Place Storage Foundation for Windows
1.1KViews
1like
5Comments
Windows File Share keeps getting lost on reboot of server
I wonder if anyone here can assist with this problem. We have a backup server which uses SFW5.0 which has a FC SAN connected o it. When we reboot the server it loses its File Share which we use to save all our backups to. The file share is located on a single volume, on an imported disk group. The volume comes up fine, but the share is always missing when we reboot. The only thing we can think of is that we had to implement a latestart on the Vertias service because it wasn't importing the disks correctly without this. Our feeling is that it might be to do with Microsoft waiting for the disk volume, when it doesn't see it, it stops trying to share the folder, perhaps because it is coming in so late as a result of the latestart. Has anyone encountered this or have a workaround to keep the shared folder coming up on reboots? Nick
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ncolyer
15 years ago Place Storage Foundation for Windows
4.7KViews
1like
5Comments