V-79-40960-38528 received when backing up Ubuntu 16.04 Server guest on Hyper-V 2016 host
Hello- I am running a Server 2016 Hyper-V host. On the host I have multiple Windows and Linux VMs running as guests. The Linux VMs are Ubuntu 16.04 Server-based. To simplify administration, I back up the Windows VMs in one backup job and the Linux VMs in a second, separate backup job. I am receiving the following in the job log for the Linux VMs: V-79-40960-38528 - The Hyper-V subsystem has reported that the Hyper-V Integration Services (HIS) inside the virtual machine do not match the version expected by the Hyper-V host. An offline backup of this virtual machine has been performed, update the Hyper-V Integration Services to ensure online backups can be performed whenever possible. I have de-selected all GRT-related options for the job under Backup Options-->Virtual Machines-->Virtual Machine Granular Restore Technology Settings. I have Instant GRT enabled under Backup Options-->Instant GRT (the default). Also, I have installed and upgraded both linux-tools and linux-cloud-tools packages in the VMs. I still receive the error. Any help would be appreciated.
RALUS on Ubuntu 14.04.5LTS
Press [Return] to continue: Copying new initialization scripts ......................................................................................................... Failed Creating RALUS linkedname in rc2.d ......................................................................................................... Failed Creating RALUS linkedname in rc3.d ......................................................................................................... Failed Creating RALUS linkedname in rc5.d ......................................................................................................... Failed Updating files for beoper group .............................................................................................................. Done Installing SymSnap driver .................................................................................................................. Failed # cat /var/tmp/vxif/installralus1012132000/installralus.log VxIF::Info:: Local System: ubuntu-fs VxIF::Info:: Entering Installer::prompt_for_target_systems VxIF::Info:: Entering Installer::check_system_names VxIF::Info:: Exiting Installer::check_system_names VxIF::Info:: Entering Installer::initial_target_systems_check VxIF::Info:: Entering Entered Installer::validate_target_host VxIF::Info:: Entering ProductHelper::is_os_supported VxIF::Info:: Exiting Installer::validate_target_host rc 1 VxIF::Info:: Entering RALUSLinux::check_system_names VxIF::Info:: Exiting Installer::initial_target_systems_check VxIF::Info:: RALUS is not licensable. VxIF::Info:: Entering ProductHelper::get_product_packages VxIF::Info:: Entering ProductHelper::get_product_packages_ordering VxIF::Info:: Entering CPICommon::check_for_required_spaces VxIF::Info:: Entering SpaceMgr::check_for_required_spaces VxIF::Info:: Entering SpaceMgr::calculate_required_spaces_for_product VxIF::Info:: Entering RALUSCommon::get_product_version VxIF::Info:: Entering ProductHelper::get_product_packages VxIF::Info:: Entering ProductHelper::get_product_packages_ordering VxIF::Info:: Entering SpaceMgr::calculate_required_spaces_for_product_packages VxIF::Info:: Entering CPICommon::check_packages_on_media VxIF::Info:: Entering CPILinux::get_native_package_file VxIF::Info:: Entering ProductHelper::get_package_location VxIF::Info:: Entering ProductHelper::get_package_compression_type VxIF::Info:: Entering ProductHelper::get_package_compressed_filename VxIF::Info:: Checking ./RALUS/rpms/Linux/VRTSralus.tar.gz on . VxIF::Info:: Checking /root/RALUS/RALUS64/pkgs/Linux/VRTSralus.tar.gz on . VxIF::Info:: Entering ProductHelper::get_package_compressed_filesize VxIF::Info:: Entering ProductHelper::get_package_location VxIF::Info:: Entering ProductHelper::get_package_compressed_filename VxIF::Info:: Entering SpaceMgr::calculate_required_spaces_for_product_patches VxIF::Info:: Raising /var space by 66207 for largest copied package VxIF::Info:: /var + 66207 = 68307 VxIF::Info:: return Available if Mounted equals /tmp VxIF::Info:: return 32976932 if /dev equals /tmp VxIF::Info:: return 6590740 if /run equals /tmp VxIF::Info:: return 144162628 if / equals /tmp VxIF::Info:: return 4 if /sys/fs/cgroup equals /tmp VxIF::Info:: return 5120 if /run/lock equals /tmp VxIF::Info:: return 32989548 if /run/shm equals /tmp VxIF::Info:: return 102400 if /run/user equals /tmp VxIF::Info:: return 150855 if /boot equals /tmp VxIF::Info:: return 38682645116 if /Pathology_Lab equals /tmp VxIF::Info:: return 0 if /mnt equals /tmp VxIF::Info:: No /tmp volume on ubuntu-fs VxIF::Info:: adding 1000 KB required to / = 2100 VxIF::Info:: return Available if Mounted equals /opt VxIF::Info:: return 32976932 if /dev equals /opt VxIF::Info:: return 6590740 if /run equals /opt VxIF::Info:: return 144162628 if / equals /opt VxIF::Info:: return 4 if /sys/fs/cgroup equals /opt VxIF::Info:: return 5120 if /run/lock equals /opt VxIF::Info:: return 32989548 if /run/shm equals /opt VxIF::Info:: return 102400 if /run/user equals /opt VxIF::Info:: return 150855 if /boot equals /opt VxIF::Info:: return 38682645116 if /Pathology_Lab equals /opt VxIF::Info:: return 0 if /mnt equals /opt VxIF::Info:: No /opt volume on ubuntu-fs VxIF::Info:: adding 79000 KB required to / = 81100 VxIF::Info:: return Available if Mounted equals /usr VxIF::Info:: return 32976932 if /dev equals /usr VxIF::Info:: return 6590740 if /run equals /usr VxIF::Info:: return 144162628 if / equals /usr VxIF::Info:: return 4 if /sys/fs/cgroup equals /usr VxIF::Info:: return 5120 if /run/lock equals /usr VxIF::Info:: return 32989548 if /run/shm equals /usr VxIF::Info:: return 102400 if /run/user equals /usr VxIF::Info:: return 150855 if /boot equals /usr VxIF::Info:: return 38682645116 if /Pathology_Lab equals /usr VxIF::Info:: return 0 if /mnt equals /usr VxIF::Info:: No /usr volume on ubuntu-fs VxIF::Info:: adding 1000 KB required to / = 82100 VxIF::Info:: return Available if Mounted equals /var VxIF::Info:: return 32976932 if /dev equals /var VxIF::Info:: return 6590740 if /run equals /var VxIF::Info:: return 144162628 if / equals /var VxIF::Info:: return 4 if /sys/fs/cgroup equals /var VxIF::Info:: return 5120 if /run/lock equals /var VxIF::Info:: return 32989548 if /run/shm equals /var VxIF::Info:: return 102400 if /run/user equals /var VxIF::Info:: return 150855 if /boot equals /var VxIF::Info:: return 38682645116 if /Pathology_Lab equals /var VxIF::Info:: return 0 if /mnt equals /var VxIF::Info:: No /var volume on ubuntu-fs VxIF::Info:: adding 68307 KB required to / = 150407 VxIF::Info:: return Available if Mounted equals / VxIF::Info:: return 32976932 if /dev equals / VxIF::Info:: return 6590740 if /run equals / VxIF::Info:: return 144162628 if / equals / VxIF::Info:: / on ubuntu-fs requires 150407 KB and has 144162628 KB available VxIF::Info:: Exiting CPICommon::check_for_required_spaces VxIF::Info:: Installing RALUS on ubuntu-fs... VxIF::Info:: Entering RALUSLinux::pre_product_install VxIF::Info:: Entering RALUSLinux::_ralus_linux_shutdown_ralus VxIF::Info:: Default init script path set to: /etc/init.d VxIF::Info:: Entering RALUSCommon::pre_product_install VxIF::Info:: Entering RALUSCommon::_ralus_is_root_user VxIF::Info:: Target OS name: Linux VxIF::Info:: Checking for 'root' user during install via: /usr/bin/id -un. VxIF::Info:: Entering RALUSCommon::_ralus_is_BELS_installed VxIF::Info:: Target OS name: Linux VxIF::Info:: Entering RALUSCommon::_ralus_is_port_10000_in_use VxIF::Info:: Target OS name: Linux VxIF::Info:: Check for Port 10000 on Target Server using: /bin/netstat -an | grep :10000 VxIF::Info:: Entering RALUSCommon::_ralus_migrate_MediaServers VxIF::Info:: Entering RALUSCommon::_ralus_migrate_Certificate_Info VxIF::Info:: Entering RALUSCommon::_ralus_migrate_Oracle_Linux_Info VxIF::Info:: Target OS name: Linux VxIF::Info:: Entering RALUSCommon::_ralus_create_beoper_group VxIF::Info:: Entering RALUSCommon::_ralus_check_for_NIS VxIF::Info:: Target OS name: Linux VxIF::Info:: Check for NIS on Target Server using: ypwhich 2>&1 VxIF::Info:: System does NOT use NIS Server. VxIF::Info:: Entering RALUSCommon::_ralus_check_for_beoper_group VxIF::Info:: Target OS name: Linux VxIF::Info:: Search for existance of 'beoper' group via: /bin/grep "beoper" /etc/group VxIF::Info:: 'beoper' group was found. VxIF::Info:: 'root,nsabp' for 'beoper' group was found. VxIF::Info:: Entering RALUSCommon::_ralus_add_oracle_to_beopergrp VxIF::Info:: Target OS name: Linux VxIF::Info:: Entering RALUSCommon::_ralus_get_oracle_user_name VxIF::Info:: Oracle file not found: /etc/oratab. Oracle not installed. VxIF::Info:: Exiting due to Oracle not being installed. VxIF::Info:: _ralus_add_oracle_to_beopergrp result: 0 VxIF::Info:: System already contains required beoper and membership of root. VxIF::Info:: Entering RALUSCommon::get_product_title VxIF::Info:: Entering RALUSCommon::get_product_version VxIF::Info:: Entering ProductHelper::get_product_packages VxIF::Info:: Entering RALUSCommon::get_product_version VxIF::Info:: Entering ProductHelper::get_product_packages_ordering VxIF::Info:: Entering CPICommon::install_product_packages VxIF::Info:: Entering CPICommon::compute_package_status VxIF::Info:: Entering CPICommon::check_for_existing_package VxIF::Info:: Entering CPILinux::get_instpkgvers VxIF::Info:: /bin/rpm -q --queryformat '%{VERSION}-%{RELEASE}' VRTSralus 2> /dev/null VxIF::Info:: Exiting CPICommon::check_for_existing_package VxIF::Info:: Exiting CPICommon::compute_package_status VxIF::Info:: Entering CPICommon::check_for_patches VxIF::Info:: Entering CPICommon::check_for_os_patches VxIF::Info:: Entering CPICommon::check_for_required_os_patches VxIF::Info:: Installing package VRTSralus 20.0.1188-1650 on ubuntu-fs. VxIF::Info:: Entering CPICommon::copy_files_to_target_host VxIF::Info:: Entering CPICommon::uncompress_files_on_target_host VxIF::Info:: Uncompressing /var/tmp/vxif/RALUS/VRTSralus/VRTSralus.tar.gz on host ubuntu-fs. VxIF::Info:: Extracting /var/tmp/vxif/RALUS/VRTSralus/VRTSralus.tar on host ubuntu-fs. VxIF::Info:: Entering CPICommon::pre_package_patch_install VxIF::Info:: Entering ProductHelper::package_base_installer VxIF::Info:: Entering CPILinux::install_native_package VxIF::Info:: Entering CPICommon::check_for_existing_package VxIF::Info:: Entering CPILinux::get_instpkgvers VxIF::Info:: /bin/rpm -q --queryformat '%{VERSION}-%{RELEASE}' VRTSralus 2> /dev/null VxIF::Info:: Exiting CPICommon::check_for_existing_package VxIF::Info:: Entering CPILinux::get_instpkgvers VxIF::Info:: /bin/rpm -q --queryformat '%{VERSION}-%{RELEASE}' VRTSralus 2> /dev/null VxIF::Info:: VRTSralus successfully added to ubuntu-fs VxIF::Info:: Entering ProductHelper::package_base_installer VxIF::Info:: Entering CPICommon::post_package_patch_install VxIF::Info:: Entering ProductHelper::package_base_installer VxIF::Info:: Entering CPICommon::cleanup_temporary_directory VxIF::Info:: All packages for RALUS successfully installed on ubuntu-fs. VxIF::Info:: Exiting CPICommon::install_product_packages VxIF::Info:: Entering RALUSCommon::get_product_title VxIF::Info:: Entering RALUSCommon::get_product_version VxIF::Info:: Entering RALUSLinux::post_product_install VxIF::Info:: Entering RALUSLinux::_ralus_linux_do_init_scripts VxIF::Info:: Default init script path set to: /etc/init.d VxIF::Info:: chmod VRTSralus.init via: chmod 750 /opt/VRTSralus/bin/VRTSralus.init. VxIF::Info:: Copying /etc/init.d/VRTSralus.init via: cp /opt/VRTSralus/bin/VRTSralus.init /etc/init.d/VRTSralus.init. VxIF::Error:: ERROR (V-225-254): Copying new initialization scripts Failed. VxIF::Info:: Default RC script path set to: /etc VxIF::Error:: ERROR (V-225-254): Creating RALUS linkedname in rc2.d Failed. VxIF::Error:: ERROR (V-225-254): Creating RALUS linkedname in rc3.d Failed. VxIF::Error:: ERROR (V-225-254): Creating RALUS linkedname in rc5.d Failed. VxIF::Info:: For Debian, update-rc.d VRTSralus.init via: update-rc.d VRTSralus.init defaults VxIF::Info:: Entering RALUSLinux::_ralus_linux_set_security_settings VxIF::Info:: Create Network Security directory: /opt/VRTSralus/data via mkdir /opt/VRTSralus/data VxIF::Error:: ERROR: Unable to create directory: /opt/VRTSralus/data VxIF::Info:: Entering RALUSLinux::_ralus_linux_change_group_owner VxIF::Info:: Entering RALUSLinux::_ralus_linux_textrel_binaries VxIF::Info:: Change Security Context utility set to: /usr/bin/chcon VxIF::Info:: Entering RALUSLinux::_ralus_linux_install_symsnap VxIF::Info:: Copy ../scripts/Symantec_symbdsnap.bin to /var/tmp/vxif/Symantec_symbdsnap.bin VxIF::Info:: Installing SymSnap Driver result: Verifying archive integrity... All good. Uncompressing Symantec symbdsnap, build 3.1.0-54367......................................................................................................................... sh: 1: rpm: not found sh: 1: rpm: not found This platform is not supported. Exiting install. VxIF::Error:: ERROR: Installing SymSnap Driver Failed. VxIF::Info:: Entering RALUSLinux::_ralus_linux_install_dedupe VxIF::Error:: ERROR: Symlink for /opt/VRTSralus/lib failed. VxIF::Error:: ERROR: Symlink for /opt/VRTSralus/bin/libstspipdMT.so failed. VxIF::Info:: Copying pdregistry.cfg via: cp /etc/VRTSralus/pdregistry.cfg /etc/pdregistry.cfg VxIF::Error:: ERROR: Copying pdregistry.cfg to /etc failed. VxIF::Info:: Running pddeupgrade.sh script VxIF::Info:: vxif_dor result: VxIF::Info:: Entering RALUSCommon::get_product_title VxIF::Info:: Entering RALUSCommon::create_product_install_config VxIF::Error:: ERROR (V-225-246): /etc/VRTSralus/ralus.cfg not found on ubuntu-fs VxIF::Error:: Error in configure_product_on_target_host, target host == ubuntu-fs. VxIF::Info:: Unable to install RALUS on all target hosts. VxIF::Error:: Unable to install RALUS on the target systems.
ubuntu backup stalls
I have a support case open for already some time. Case number is 180206-001194 I want to backup a Ubuntu server using RALUS and BackupExex 16 FP2 with latest HF installed. The problem I experience is that the backup job gets stalled at random files. As soon as the job gets stalled it will not go any further. If I try to cancel the job it will stay in Cancel pending state forewer. The only way to cancel the job is to restart the RALUS service on target host. After doing this the job will get to cancelled state within 10 minutes. I noticed that downgrading RALUS version to version 15 or lower will prevent backup jobs from stalling, and they will succeed. Here is a list of versions I tried: 14.1.1786.1059 (2014SP2) success 14.2.1180.3142 (2015FP5) success 16.0.1142.1327 (2016FP1) stalls 16.0.1142.1632 (2016FP2) stalls 16.0.1142.1644 (2016SP2 HF 128051) stalls The log files taken with RALUS16.0.1142.1644 are attached. You can clearly see in the ralus log file the moment when that backup job stalls, as it just starts spamming identical messages over and over again. Support engineer keeps telling me that the file on which the job stalls is open in some other application, even though the file is every time different, and the output of "lsof" command doesn't confirm that. He also keeps telling me that AOFO is not supported on Ubuntu, but he can't explain why the job just doesn't skip open files. What result I expect: 1. The jobs should not stall. 2. If the job stalls it should be cancellable it from BE user interface. 3. The regression in RALUS introduced in BE16 should be fixed. ______ I am terribly unhappy with the level of support I am receiving at the moment, as the case is open for alredy more than 2 weeks, and I didn't get any meaningfull help from the veritas support.