Enterprise Vault Compatibility with Microsoft CRM
We have the Enterprise Vault add-on installed within Outlook 2010. we also have Microsoft Dynamics CRM for Outlook client installed. Based on some limited testing it would appear that there may be a conflict between these two add-ons; whenboth add-onsare installed, Outlook has a tendancy to freeze/hang, there's also an issue when trying to expand certain [outlook] folders. When the EV add-on is not installed, this behaviour does not happen. Does anyone know of any incompatibilities between these two add-ons? Thanks. David
Outlook Plugin
We are currently using v10.0 of the Outlook plugin with Enterprise Vault 11.0, we are upgrading our Enterprise Vault to 12.0. we are using SCCM 2012 R2 to push out the the new 12.0 plugin. we have a couple of questions If we uninstall the 10.0 version it wants will close and reopen Outlook, is there a switch for the uninstall that will prevent that? Installing 12.0 is there a silent install switch we can use?Search results for distribution list as recipient
Good Morning, We have two locations and two vaults per location created in EVault. Each location has their own exchange server. We are currently running into an issue, where when we search a specificinternal email list (distribution list)as 'Recipient' in advanced search, and metadata 'resm' as attribute with the user email address, results return email from both locations. Does anyone know if this is expected behavior for internal email lists? Ex:LA Vault; OHIO Vault. Email sent to internal email list which includes users inLA and OHIO, does this mean one copy is added to each vault per user? If this is the case, why would they all appear when searching a specific metadata attribute specific to the user, like email address? Thank you!
This Item could not be downloaded. (OIOM) and Outlook 2013
Dear Experts, The problem: acouple ofusers out of several thousand have reported an "OIOM" error, when trying to open items in their EV archives. We have a somewhat mixed environment, as we're moving towards an Exchange 2013 environment. Currently, an EV 10.0.2 Server with EV Outlook Add-In ver 10.0.3.1169 rolled out to clients, mostly using Windows 7 Pro. In the last few months our Outlook 2007 clients were upgraded to Outlook 2013. In the main this has been very successful, but we have clients reporting an error panel: "Could not show this item. Try again. If it still fails, contact your Help Desk. The item could not be downloaded. (OIOM)" Noother codes are shown in the panel.No Hex codes appear. All we have is 'OIOM'. In Windows 7 Registry, both of these settings are in place, through Group Policy and under most other places such as software\microsoft... 12.0/outlook/pst ...14.0/outlook/pst PSTDisableGrow PSTDisablleGrowAllowAuthoenticaticodeOverrides On my laptop they're in the above places, but not under 15.0/pst I personally do not encounter the 'OIOM' error. The users reporting the issue are in different regional offices. Our security protocolsdo not allow me accessto the users machines. Appreciate any pointers to getting over this problem.Archive Explorer script error
Hi We have an issue with a couple of users: Microsoft Windows 7 Professional Service Pack 1 (Build 7601) Enterprise Vault Client 9.0.4.1102.0 Microsoft Office Outlook 2010 14.0.6029.1000 Microsoft Internet Explorer 9.11.9600.18314 (IE11) On opening Archive Explorer inside Outlook, the following error message is displayed: User clicks "Yes" to continue. They can expand subfolders in the left hand pane, but when single-clicking on a folder in the left hand pane in order to populate the right hand pane, the following error message is then displayed: Any attempt thereafter to populate the right hand pane by clicking on a folder in the left hand pane will produce the above error dialog. It makes no difference which button (Yes or No) is clicked on the error dialog Any ideas where to start in troubleshooting this one? I've search these forums, I've not found anything that matches these symptoms. This is the closest that I have found Thanks
Vault Cache, Content Cache not Synchronising
Hi, Looking for some help with an issue one of my colleagues has. The Vault Cache is downloaded successfully, looks complete etc.. but the ClientDiagnostics reports about 1,000 items in the content cache when we're expecting around 45,000 items. The headers (MDC) are all there and we can see all of the items within the cache, although most need to be downloaded before they can be opened. I've checked all of the policies and the colleague is set to store all items, there is enough free space and the size is set correctly. I have performed a Partial Reset but nothing changes. Any ideas? The Client Trace is attached. Thanks in advance for any assistance.Weird Outlook profiles call EnterpriseVault_0000_0000 in the client computer
Hi all, While troubleshoot an outlook profile problem, we came a cross a weird outlook profile, please see picture: All user have 3 extra profile called EnterpriseVault_0000_0000 (the numbers varies in all user), they don't appear in outlook nor in the file system only in the registry, and they appear in the "profiles" and "Deleted profiles" sections. If I delete them, they appear again when Outlook opens. I like to know what is this? The user environment is as follow: Windows 7 Outlook 2010 Outlook addin v10.0.4.1354 Vault Cache No Virtual Vault. The Serverenvironment is as follow: Windows server 2008 Enterprise Vault 10.0.4 CHF3 Exchange 2010 SP3 RU13
