Profile Synchronization only syncs few users and groups in CA 10.0
Active Directory Profile Synchronization is set to Automatically synchronize users and groups. All groups get synced, LAst synchronized date: Shows latest date (Search whole tree is checked) However only few users ~700 gets synced (Sync Date: show today's date and time). Total number of users is 10,000. Not a big volume and the interval between each sync is 8 hours. There are no event errors. No errors in DTrace. Seems the last time users were synced was Sync Date: 1/17/2014. Checked all Firewall rules and AD ports. Looks good and available on CA server. Any help is greatly appreciated.Solved4.5KViews0likes5CommentsReview Buttons not working
I have an issue with 1 client who Review buttons are not working. They did in the past. She currently has 68 messages to review but when she clicks on Review, Pending... nothign happens. She has the same role as other employees who currently dont have issues. I also made myself a delgate and I was able to reivew the emails. We tried to reinstall CA client and reboot the PC. What else can we do ?Solved3.7KViews0likes15CommentsCA client search Attachment critaia
In the old version, the attachements Number we use -1 to set the schedule scheule no matter have attachment or not However we just discover the result are different if we use the attachement numbers "Does not matter" Any Idea? Is it due to we upgrade the version from version 8 and version 10??Solved3.5KViews1like16CommentsGetting error while running reports in compliance accelerator
Hi All, I migrated my SQL server 2 weeks back all is working fine except the reporting feature in CA, when users try to run the report it fails and gives error. The current action cannot be completed.The user data source credentials do not meet the requirements to run this report or shared dataset.Either the user data source credentials are not stored in the report server database, or the user data source is configured not to require credentials but the unattended execution account is not specified. ---> Microsoft.ReportingServices.Diagnostics.Utilities.InvalidDataSourceCredentialSettingException: The current action cannot be completed. The user data source credentials do not meet the requirements to run this report or shared dataset. Either the user data source credentials are not stored in the report server database, or the user data source is configured not to require credentials but the unattended execution account is not specified. SQL server is 2008 R2 and CA server version is 9.0.2Solved3.2KViews0likes2CommentsTwo Compliance Accelerator Servers, One Configuration Database?
I called support and was told that our CA configuration was not supported because we have 2 CA servers but only 1 configuration database. Is it true that for for every Compliance Accelerator server there must be a seperate EVCAConfiguration database?Solved2.9KViews1like6CommentsEV 11 binaries install on CA and DA
Sorry to be a pain but I find this so frustrating... I'm trying to get my EV 10.0.4 environment upgraded to version 11.x I started by following the recommended procedure of upgrading our CA and DA servers to CA 11 and DA 11. That went fine. I now want to start the procedure for upgrading EV to version 11. I understand I need to install the EV 11 binaries on the CA and DA servers but when I try, I get the warning that certain items are no ready for the EV install, such required components that relate to the new IMAP access for EV... Of course, we don't want or need those prerequisites addressed on the servers where CA and DA run, we just want to upgrade the existing EV binaries from 10.0.4 to 11, so we can then upgrade the EV server to 11. Where is the override for installing the EV 11 binaries despite the missing prerequisites? I want to ignore the prerequisites and install anyway. Neither the EV 11 upgrade guide nor the CA/DA 11 upgrade guides mention bypassing these prerequisites for a CA or DA server. If you search for "binaries" in any of those guides, you won't find anything relevant to my question. I'll admit there is a slight change I am wrong about that but, I have spent the last hour looking, including searching these forums, for the answer but it's not easy to find. If anyone has the answer, I would appreciate it. I've now blown my window of upgrade opportunity for a workday and will need to do this on my weekend... I don't understand why this info isn't easier to find. Also, we were never able to get SP1 installed for Server 2008 R2 on our CA server - looks like it will require a rebuild to accomplish but we would like to move forward with the upgrade to EV 11. Anyone also know if we can upgrade to EV 11 if the server is only 2008 R2 without SP1? Once we finish the EV 11 upgrade, we plan on buying all new hardware for EV, CA and DA and moving to Server 2012 (R2?). Thanks!Solved2.8KViews0likes8CommentsCA Random Sampling (Last Sample) Not Progressing
Hello all, This issue started happening a week or so back and we've tried a number of the resolutions available through Symantec's knowledge base that generally work after a restart of the database, Windows updates gets turned back on and restarts the system at 3 AM (during processing) or otherwise and none have kickstarted the Last Sample metric again. The database tblConfig appears to be stuck with Sampling : Status - Started and the date for Sampling : Last Sample remains the same. The odd part is that the Sampling : Last First Pass Sample metric is consistently updated? We've set the thread count lower, changed the cache timeouts, adjusted the Last Sample date back one day, restarted all connected systems but still, the random sampling never seems to start back up again appropriately. The Indexing service on the CA server appears to not be started and has an error when attempting to start - does this tie into the Random Sampling system? Is there any other way to kickstart the Sampling : Last Sample or Random Sampling in general via script or otherwise? Enterprise Vault 9.0.1 Compliance Accelerator 9 Thank you!Solved2.6KViews3likes27CommentsHow to put CA into read-only mode
Hi, We are performing DR failover testing and would like the EV and CA servers to be in backup mode. It is straight-forward to put EV into backup mode. We do have journaling connector installed and random sampling enabled. Anyone know how to do it for CA without shutting down the CA Admin service? The conern is we don't want the default sampling runs to happen at 8pm and 1am. But we do want to bring up CA on the DR server to test. I see there is an option to uncheck "Enable background processing of captures items". Would that stop the pre-smapling and sampling from running at the prescribed times? Thanks,Solved2.5KViews0likes6CommentsCustomer's background tasks stuck in starting
CA 10.0.4.1060 On 1 of our 2 CA servers the all of the customer's task status is showing as "Starting". The service status for these customers shows as "Stopped" in the CA client. I can't find any errors in the Event logs or IIS logs that give any sort of clue as to why the tasks aren't starting. I've tried using dtrace to find some answers but I can't see anything that reveals the source of the problem. I've done IIS resets, restarted the Accelerator Manager Service, the server has even been rebooted. We did install an application called NeverFail on both of the CA servers around the time this started. It's been disabled since. Has anyone seen this before? Maybe give me some direction on where to look next? I'm puzzled as to why it's happening on one of the CA servers but not the other.Solved2.4KViews0likes7CommentsAccess to research folder of ex-employee
Hi, One of user needs to access a research folder created by co-worker who already left the company.Even with administrator permission, we are not able to access the role assignment tab to change the permission.As far as I know, only the folder owner can change the permission.But in our case, since the folder owner already left the company, we are left with no option. Is there anyway to achieve this or does this require an enhancement from symantec?Solved2.4KViews1like3Comments