Implications of restarting EV services and DA Accelerator services
Hi Environment is EV 9.0.2 We currently restart the following EV services nightly: Enterprise Vault Task Controller Service Enterprise Vault Storage Service Enterprise Vault Shopping Service We do this for historical reasons as we did it in our older EV8 environment, I believe it was to clear up MAPI sessions andkeep the system running more smoothly. Is this still necessary? Does restart these EV services impact DA searches and exports? What's the impact? Does restarting the DA Accelerator service impact DA searches and exports? What's the impact? thanksSolved3.9KViews0likes10CommentsExport search results in Discovery Accelerator
Hello, I have a situation where legal needs an export of all emails sent between two parties. They do not need the actual content, just the To & From fields and maybe the Subject. Is there a way to do that in DA? I tried searching with the browser search in EV, but I could not find a way to just export the metadata, only the content. They are using EV for journaling only, not mailbox archiving. Is there a way do this from EV (Like maybe just export form the index)? Thanks fo reading!3.6KViews0likes4Commentsidentify who has sent an email from a Shared Mailbox
Hi Does EV journaling/DA have a method to understand which specific user sent a message from a shared mailbox? Is there any way to ensure that an email sent from a shared mailbox has a record of the actual individual sender? Thanks!3.6KViews0likes3Comments
EV discovery accelerator
Hi All, kindly i need your help, i installed EV discovery accelerator 11, but am not able to connect to http://localhost/evbaadmin/, it give me the below error "You are viewing this site without administrator privileges. Run the browser as an Administrator and ensure 'Anonymous Authentication' is disabled for this web site." i gave all the permissions on ISS but still the same problem kindly your advice regards,Solved3.6KViews0likes14Comments
DA search terms and symbols
I'm looking at a particular search where they are looking for near hits and, amongst the search terms, excluding to or from certain targets. eg. restructur match within 10 characters as well as not to or from T:Joe McSweeney. Also How many wildcards can you use in a single line before the search is considered malformed?Solved2.9KViews1like10Comments
DA 11 no customer database update
Unfortunately I did not follow these instructions from the beginning. So I started to install a dedicated EV 11 server from the install media by using the install wizard. This server came on top to our 3 server environment with EV 10 (plus additional SQL server), where each server got a dedicated task. One for FSA, one for indexing, one for archiving. In general I wouldn't mix up the EV versions, but as the DA server holds non of the above mentioned services and we are going to upgrade to EV 11 in the near future I decided to install the EV11 basics with DA 11 Then I followed the instructions here above and I could go through it smoothly. I could successfully create a customer database, but interestingly the database is not able to update. Error message in evbaadmin: ExecuteNonQuery requires an open and available Connection. The connection's current state is closed. Event ID 59: APP ATM - Failed to update database. System.Data.SqlClient.SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart) at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options) at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory) at System.Data.SqlClient.SqlConnection.Open() at KVS.Accelerator.Application.Install.UpdateDatabase(CustomerRow theCustomerRow, String configDSN)Solved2.9KViews0likes7Comments
Windows Indexing and PST creations during Discovery / Compliance Accelerator exports
Greetings, everyone; We've just learned that the Windows Indexing, which is from the Windows Search Service that is available through the Windows Server 2008R2 File Services role, can cause Compliance Accelerator and Discovery Accelerator exports to PST files to stop processing. The issue is noted by a PST export creating and populating some PST files, but stopping at some point and not providing any more movement of the MSG files into PST files. In the Application Event Log, we can see the following warning: Log Name: Application Source: Microsoft-Windows-Search Event ID: 3036 Task Category: Gatherer Level: Warning Keywords: Classic Description: The content source <mapi://{S-1-5-21-1641732182-3450206618-3135297742-1108}/> cannot be accessed. Context: Application, SystemIndex Catalog Details: A server error occurred. Check that the server is available. (HRESULT : 0x80041206) (0x80041206) Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Search" Guid="{CA4E628D-8567-4896-AB6B-835B221F373F}" EventSourceName="Windows Search Service" /> <EventID Qualifiers="32768">3036</EventID> <Version>0</Version> <Level>3</Level> <Task>3</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-03-01T15:07:42.000000000Z" /> <EventRecordID>8869</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>ev-da.evlabs.org</Computer> <Security /> </System> <EventData> <Data Name="ExtraInfo"> Context: Application, SystemIndex Catalog Details: A server error occurred. Check that the server is available. (HRESULT : 0x80041206) (0x80041206) </Data> <Data Name="URL">mapi://{S-1-5-21-1641732182-3450206618-3135297742-1108}/</Data> </EventData> </Event> If exporting to PST through the Vault Admin Console, the same issue may be experienced. If you experience failures to create PST files while exporting to PST from Enterprise Vault, Compliance Accelerator, or Discovery Accelerator, check your Application Event log for the Event ID 3036 warning. If you find it, check for Windows Search Service and stop it if found and see it's running. We're generating documentation about this and will have our CA and DA installation guides updated in our next release to recommend uninstalling the Windows Search role / feature on the CA and DA servers.Solved2.6KViews1like4CommentsEV Discovery Accelerator Search Capability
Hi Can DA search content using a NEAR bolean syntax? I'm interested in search for content that has "Word 1" within 2 words of "word 2" eg "DOGS will chase CATS" will return a hit whereas "DOGS will not chase CATS" will not return a hit kind regardsSolved2.5KViews1like6Comments
journal archive email format and dlp issue
We exported the email from jorunal archive from DA as pst then convert to eml which will be scanned by Symantec DLP Network monitor, howerver the incident created no email address only sender name or recipent name. The quesiton is when EV archived the email, which format it archived? Does it include the address or only name? From DA, there is an option to enable show the email address. See this KB: http://www.symantec.com/docs/TECH166289 Thanks.Solved2.5KViews0likes10Comments
