Legal Hold Confirmation Page: There is a problem with this website's security certificate
I am configuring the Legal Hold confirmation server on a new Clearwell v7.1.2 install. By default, links to the confirmation webpage are configured as HTTPS, so when a custodian clicks on a Legal Hold confirmation link, they get this message: There is a problem with this website's security certificate. The security certificate presented by this website was issued for a different website's address. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. We recommend that you close this webpage and do not continue to this website. Click here to close this webpage. Continue to this website (not recommended). More information We will not be deploying a certificate since all access is internal. The Legal Hold guide suggests two methods to create a certificate but there is a property that will direct the user to a non-secure version of the Confirmation Server, an HTTP address instead of an HTTPS, that will eliminate this error. Property to change: esa.icp.holds.link.useHttps Value to set: false Confirm Change. No need to restart services, the new link will go to HTTP and all of the previous hold notices are accessible there.
Legal Hold Notices
Is there a solution within the Clearwell Legal Hold module/tool to remove the confirmation link and language from the reminders and release notices? This is being asked because there is no relevant info for the custodian in the reminder and it causes confusion. Unless, there is a way of noting it in the reminder and I am not aware of it. As for the “To view your pending and active legal hold notices, please copy and paste this…”, section can Clearwell list the custodian’s pending legal holds/ links? Example of Reminder: To: Joe Custodian Sent: Monday, May 05, 2014 11:08 AM From: Generic LEGAL HOLD mailbox (Company X) Cc: [insert Legal Team member names here] Subject: LEGAL HOLD REMINDER: ### Investigation (Sample) Hello and thank you for reaching out. You can disregard the confirmation link. This is a routine reminder for the legal hold. For details of the hold, please refer to the original hold email. Thank you. Company X Legal Team ___________________________________ From: Joe Custodian Sent: Monday, May 05, 2014 10:08 AM To: Company X LEGAL HOLD Cc: [insert Legal Team member names here] Subject: LEGAL HOLD REMINDER: ### Investigation (Sample) Hi, There are no details in the email and when I click on the link, I cannot see any HOLD on my name. What am I supposed to do? [image of Symantec Clearwell eDiscovery Platform reminder-- Pending and Active Holds reminder] ----- From: Compnay X LEGAL HOLD Sent: Monday, May 05, 2014 6:26 PM To: [Joe Custodian] Cc: [insert Legal Team member names here] Subject: LEGAL HOLD REMINDER: ### Investigation (Sample) We just wanted to remind you that the legal hold below is still in effect, and you are still under an obligation to preserve the materials you previously retained in response to this hold. Please let us know if you have any questions. Thanks. Go To Confirmation Page To view your pending and active legal hold notices, please copy and paste this [https://aus….link noted here] on your browser.