Windows XP

23 Topics

Unable to restore many items using EV Outlook Addin
I restored a number of mails archived in the EV using the EV Outlook Addin. However, the mails were not restored, and have been in the same status for the last 1 week. When I open the mail, I get the status "The item is being restored by Enterprise Vault". When I try to select the mail and click on the "Restore from Vault" icon, I get the message "Unable to restore because you have not selected any archived items. Select at least one archived item and try again". Now apart from the mails which I had originally seleced for restore, if I try to restore any newly archived mail, it also goes into the same status. So, restore is basically stuck. I have tried creating a new outlook profile and then trying to restore, but the result is the same as above. Request your urgent help here. Regards, Riya
Solved
Riya_Sarkar
12 years ago Place Enterprise Vault
4.6KViews
0likes
6Comments
VBA: Extracting mail attachements from archived mails
Like many others, i had a problem extracting attachement from archived mail items. The name of the attachement is "@" instead of the actual file name. It was suggested in a particular mail to use the API, but you need EVAdmin to do so. (CreateObject("EnterpriseVault.ContentManagementAPI") failed) Another suggestion was to read the HTMLbody of the mail and search for the filename. After a little research, i found that, if you "Display" the mailitem, it will be accessible as any other mailitem, including the attachements. Here's the code: Private Function GetSelectedMailAttach() As String Dim olApp As Outlook.Application Dim olExp As Outlook.Explorer Dim olSel As Outlook.Selection Dim olItem As Outlook.MailItem Dim olAtt As Outlook.Attachment Dim olInsp As Outlook.Inspector Dim olSelItem As Outlook.MailItem Dim olOpnItem As Outlook.MailItem Dim i As Long Dim strRet As String On Error GoTo ErrorHandler Set olApp = GetObject("", "Outlook.Application") Set olExp = olApp.ActiveExplorer Set olSel = olExp.Selection If olSel.Count = 0 Then MsgBox "No mailitems selected!", vbExclamation GoTo Finalize End If For i = 1 To olSel.Count Set olInsp = Nothing Set olSelItem = olSel.item(i) olSelItem.Display Do While olInsp Is Nothing Set olInsp = olApp.ActiveInspector Loop Set olOpnItem = olInsp.CurrentItem For Each olAtt In olOpnItem.Attachments If olAtt.Type <> olOLE Then olAtt.SaveAsFile Environ("TEMP") & "\" & olAtt.DisplayName If strRet = "" Then strRet = Environ("TEMP") & "\" & olAtt.FileName Else strRet = strRet & vbCrLf & Environ("TEMP") & "\" & olAtt.FileName End If End If Next olOpnItem.Close olDiscard Next If strRet = "" Then MsgBox "No attachements found in selected mails!", vbExclamation End If GetSelectedMailAttach = strRet GoTo Finalize ErrorHandler: MsgBox Err.Description, vbCritical Finalize: Set olAtt = Nothing Set olItem = Nothing Set olSel = Nothing Set olExp = Nothing Set olApp = Nothing Set olInsp = Nothing Set olSelItem = Nothing Set olOpnItem = Nothing End Function
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2D
12 years ago Place Enterprise Vault
3.7KViews
4likes
5Comments
Outlook 2010 - "The custom form cannot be opened"
Hello, We've got several users who claim that, when opening an EV item, it appears the message: "The custom form cannot be opened. Outlook will use an Outlook form instead. The form required to view this message cannot be displayed. Contact your administrator." Tried the following: - Cleared the cached forms, - Renamed FRMCACHE.DAT to FRMCACHE.old, - Recreated Outlook profile, No sucess. User's don't and can't have acess to administrative permission in any files on Registry. The only thing i came up with was to re-create the whole user windows profle, which it worked. The computers are Windows XP with SP3 installed and EV v10.0.17573. Does anyone have other tips or solutions for this problem, besides having to re-create the whole profile ? Thanks in advance !
Solved
Marex
11 years ago Place Enterprise Vault
3.4KViews
2likes
1Comment
E Vaulted Items are only displaying HALF of the content, rest gets cut off
How do I get it so that a user can see the ENTIRE e-vaulted message? We are using Outlook 2007 and Exchange 2003. What do I need to check or correct? Thank you
Solved
The_Conquistado
13 years ago Place Enterprise Vault
2.5KViews
5likes
6Comments
Microsoft Office Outlook Can't open this item
Outlook 2003, EV 8.0.4 We have one user who can't open items from the EV shortcuts in her mailbox. Outlook comes up with a dialogue box: "Microsoft Office Outlook "Can't open this item." She can open the items in Archive Explorer. She has tried on a couple of PCs: same thing happens. We have tried a new Outlook profile, new Windows profile, resetEVclient: same thing happens. I've had a look at sample item properties: looks OK to me. Compared client log with a known good one: nothing leaps out at me. I had a look at the permissions on the vault (even though she can open the items in Archive Explorer). There was an ACE for her old user object in the domain we migrated from. Got rid of that from the mailbox, got her to try again after a few days: same thing happens. Running out of things to try. Any ideas? If more information would be helpful, please let us know. Thanks for reading this. - John
banana_john
11 years ago Place Enterprise Vault
1.9KViews
1like
10Comments
VALKYRIE.DLL crashes outlook 2007 tried several fixes
outlook.exe continues to crash. machine was missing search 4.0 which I added and was on office sp2 which I upgraded to sp3. ran ResetEVClient.exe several times manually unregistered/reregistered dlls ran fixmapi.dll before and after reboot tried reinstalling the plugin msvcr90.dll outlook.exe valkyrie.dll crash any ideas without reimaging, renaming windows profile or outlook profile?
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jroe
13 years ago Place Enterprise Vault
1.7KViews
1like
26Comments
Using RestoreShortcutBody for EV http to https change
Hi To change an existing EV server from the default http to https will require a number of things - firstly I need to change it in the EV site properties, then I need to change IIS and finally I need to run the RestoreShortcutBody for all mailbox users. The EV environment is currently running EV11.0.1 having been upgraded periodically over the years from the initial install on EV7. It;s just a single EV server doing Exchange mailbox archiving only for about 1500 mailboxes. Retention category is for 7 years and storage expiry is enabled. I get how the users shortcuts will fail as soon as the https change is made but not entirely sure how the RestoreShortcutBody registry setting detects that the https change has taken place and update all the existing shortcuts - but I'll assume it gets the infromation somehow (from the setting in the EVsite properties I guess). But is it the case that I just need to update the registry setting on the EV server and EV will then proceed to make the https changes in the shortcuts without any further prompting? Secondly I also understand there is a big impact when RestoreShortcutBody runs on both the EV server and the Exchange servers as new shortcuts mean new messages written to every single users mailbox...... and it's recommended to do this is batches by running shortcut processing on small numbers of mailboxes at a time. I'm trying to determine a suitable strategy here that will cause the least end user impact and could do with some ideas if possible: 1) When I make the change to https then every user is impacted straight away - therefore to minimise this I need to restore the shortcut body as fast as possible.... so perhaps doing batches is not the best way forward and a big bang approach is better? 2) I'd like to pilot the process so can I make the change on a temp basis over a weekend for a couple of test mailboxes, run the restoreshortcutbody to make sure the procedures are working and then change it back before Monday morning? This would also give me a chance to review the impact on the application servers which the shortcut updates are being made so I can calculate the time to complete all the users etc. 3)Is there a way that EV and\or IIS can be configured to allow both http and https to be accepted when opening shortcuts so users that have not yet had the shortcuts updated will still be able to open archived items? I can then turn off http when all the users have been updated - just leaving https enabled? 4)If i do decide to go with a 'batches' approach I guess I need to reconfigure the scheduled tasks not to do shortcut processing when archiving items overnight as this will effectively apply the restoreshortcutbody setting to all the users anyway. thanks in advance for any thoughts on how to approach this.
Solved
CadenL
10 years ago Place Enterprise Vault
1.7KViews
0likes
9Comments
Restore Information from VaultStore
Hello to all, Anybody knows if it is other way to recreate or restore a massive information from a VS than FSAUtility or Export to PST. I'm having some problems with FSAUtility -t and the export to PST it's not a viable option, because I need to restore all the information to a new share in the network recreating all the files and folder estructure. Thank you and best regards.
Solved
AG81
11 years ago Place Enterprise Vault
1.4KViews
0likes
6Comments
Outlook user unable to view the archieved email in original format
Hello, When the user try to view the archieved email in his outlook , the email lost the advance formatting view like table, only the plain text is in the view. Help me to find the cause of the issue, for other users it is working fine. Regards Jeevan
jeenokia
11 years ago Place Enterprise Vault
1.3KViews
0likes
3Comments
Ordner kann nicht gelöscht werden!!
Hallo zusammen, manchmal wenn ich ein Ordner in Vault löschen möchte, kommt diese Meldung: obwohl der Ordner ist von mir erstellet worden!! hat jemand eine Idee für dieses Problem??
dahlia
12 years ago Place Enterprise Vault
1.2KViews
0likes
6Comments