Restore of Domino Servers no longer working after update to NBU7.7
We recently updated to NBU7.7 on our master server (Windows). We were running 7.6.1 previously, and had no problems at all. We have several IBM/Lotus Domino 9.x servers running on Linux that are being backed up by this environment. Previously, we were able to restore mail files, as needed. We could use redo logs to do point in time recoveries, if required, but we could always just do a restore of a single .nsf mailbox database to a secondary location with a new replica ID, then manually copy missing emails, folders, etc, if the user did not know when they deleted something. eg. "I know I had it last Friday." Since the update to NBU 7.7 on the master, when selecting an individual .nsf file in BAR dialog, the "restore" button is grayed out. We only get the "restore" button if we select the entire "mail" directory that contains all mail files. This requires restoring over a TB of total mail databases, which is both time consuming, and pretty ridiculous. We have been engaged with support since 8/17 with no resolution to this point, beyond them saying "GRT feature unavailable in NBU 7.5, 7.6, and 7.7 Based on research and reviewing the Veritas Netbackup Administrative Guide GRT is not supported. The entire mail box needs to be restore. You can select the entire folder and restore it, but not individual mail boxes." This makes absolutely no sense, as we've never used "GRT", which I assume refers to Granular Restore Technology, as used for say, MS Sharepoint Server, for Lotus Domino. We're also not trying to restore anything more granular than the mail file itself. Also, "The entire mails box needs to be restore. (sic) You can select the entire folder and restore it but not individual mail boxes." seems to be a contradiction. We've also had years of experience doing exactly what it says we cannot do from 5.x through 7.6.1, that is, restoring individual mail boxes. The Admin Guide for Domino also seems to suggest that it SHOULD work. It seems completely counterintuitive to require restoring the entire mail server to recover a single file. I cannot think of very many people who would accept that an entire fileserver needed to be restored to recover a single file that was overwritten by a user, and I see this as being very similar. Has anyone had any luck with restoring Domino mail files with NBU 7.7 master server? We've requested escalation, but that has, so far, not gone much better. If this is, in fact, the correct line, and restoration of individual mail files is no longer supported in NBU 7.7+, I can't see it remaining a viable option for our backup and recovery needs. Thanks in advance for any help. John
Problem backing up Lotus Notes
Product: Symantec NetBackup 7.5.0.4 I have a problem backing up two Lotus Notes Servers. Job details for server 1: --------------------------------------------------- 2013-05-03 01:00:00 - Info nbjm(pid=6112) starting backup job (jobid=386406) for client viva, policy lotus_viva_slp_silver_backup01, schedule diff 2013-05-03 01:00:03 - estimated 88393770 Kbytes needed 2013-05-03 01:00:03 - Info nbjm(pid=6112) started backup (backupid=viva_1367535603) job for client viva, policy lotus_viva_slp_silver_backup01, schedule diff on storage unit backup01_dedup 2013-05-03 01:00:03 - started process bpbrm (7832) 2013-05-03 01:00:05 - Info bpbrm(pid=7832) viva is the host to backup data from 2013-05-03 01:00:05 - Info bpbrm(pid=7832) reading file list from client 2013-05-03 01:00:05 - connecting 2013-05-03 01:00:07 - Info bpbrm(pid=7832) starting bpbkar32 on client 2013-05-03 01:00:07 - connected; connect time: 00:00:02 2013-05-03 01:00:13 - Info bpbkar32(pid=3648) Backup started 2013-05-03 01:00:13 - Info bptm(pid=9312) start 2013-05-03 01:00:13 - Info bptm(pid=9312) using 262144 data buffer size 2013-05-03 01:00:13 - Info bptm(pid=9312) setting receive network buffer to 1049600 bytes 2013-05-03 01:00:13 - Info bptm(pid=9312) using 30 data buffers 2013-05-03 01:00:14 - Info bptm(pid=9312) start backup 2013-05-03 01:01:10 - Info bptm(pid=9312) backup child process is pid 10276.7504 2013-05-03 01:01:10 - Info bptm(pid=10276) start 2013-05-03 01:01:10 - begin writing 2013-05-03 01:55:41 - Error bpbrm(pid=7832) from client viva: ERR - failure reading file: Lotus Notes:\E:\Lotus\Domino\Data\ILAB\Viva\db270602.nsf (WIN32 1: Unknown error) 2013-05-03 02:36:27 - Error bpbrm(pid=7832) from client viva: ERR - failure reading file: Lotus Notes:\E:\Lotus\Domino\Data\ILAB\Viva\Errorlog.nsf (WIN32 1: Unknown error) 2013-05-03 03:20:30 - Error bpbrm(pid=7832) from client viva: ERR - failure reading file: Lotus Notes:\E:\Lotus\Domino\Data\ILAB\Viva\IFO\checklist.nsf (WIN32 1: Unknown error) 2013-05-03 06:07:14 - Info bptm(pid=9312) waited for full buffer 58488 times, delayed 81048 times 2013-05-03 06:07:55 - Info bptm(pid=9312) EXITING with status 0 <---------- 2013-05-03 06:07:55 - Info backup01.adm.intra(pid=9312) StorageServer=PureDisk:backup01; Report=PDDO Stats for (backup01): scanned: 73775492 KB, CR sent: 14570390 KB, CR sent over FC: 0 KB, dedup: 80.3% 2013-05-03 06:08:18 - Info bpbrm(pid=7832) validating image for client viva 2013-05-03 06:08:21 - end writing; write time: 05:07:11 the requested operation was partially successful(1) ----------------------------------------- Job details for server 2: --------------------------------------------- 2013-05-02 22:32:48 - Info nbjm(pid=6112) starting backup job (jobid=386317) for client max2k3, policy lotus_max2k3_slp_silver_backup01, schedule diff 2013-05-02 22:32:50 - estimated 91953277 Kbytes needed 2013-05-02 22:32:50 - Info nbjm(pid=6112) started backup (backupid=max2k3_1367526770) job for client max2k3, policy lotus_max2k3_slp_silver_backup01, schedule diff on storage unit backup01_dedup 2013-05-02 22:32:50 - started process bpbrm (7520) 2013-05-02 22:32:52 - Info bpbrm(pid=7520) max2k3 is the host to backup data from 2013-05-02 22:32:52 - Info bpbrm(pid=7520) reading file list from client 2013-05-02 22:32:52 - connecting 2013-05-02 22:32:54 - Info bpbrm(pid=7520) starting bpbkar32 on client 2013-05-02 22:32:54 - connected; connect time: 00:00:02 2013-05-02 22:33:00 - Info bpbkar32(pid=2428) Backup started 2013-05-02 22:33:00 - Info bptm(pid=11060) start 2013-05-02 22:33:00 - Info bptm(pid=11060) using 262144 data buffer size 2013-05-02 22:33:00 - Info bptm(pid=11060) setting receive network buffer to 1049600 bytes 2013-05-02 22:33:00 - Info bptm(pid=11060) using 30 data buffers 2013-05-02 22:33:01 - Info bptm(pid=11060) start backup 2013-05-02 22:33:46 - Info bptm(pid=11060) backup child process is pid 9840.10428 2013-05-02 22:33:46 - Info bptm(pid=9840) start 2013-05-02 22:33:46 - begin writing 2013-05-03 00:16:48 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\Kristinehamn\BBKristinehamn.NSF (WIN32 1: Unknown error) 2013-05-03 03:16:23 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\Kristinehamn\insatserkristinehamn.nsf (WIN32 1: Unknown error) 2013-05-03 03:58:12 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\Kristinehamn\insatserkristinehamn2012.nsf (WIN32 1: Unknown error) 2013-05-03 04:55:47 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\LogMaxiMilia20120521.nsf (WIN32 1: Unknown error) 2013-05-03 05:37:30 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\RHKristinehamnKopia.NSF (WIN32 1: Unknown error) 2013-05-03 06:54:59 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\statrep.nsf (WIN32 1: Unknown error) 2013-05-03 07:12:18 - Error bpbrm(pid=7520) from client max2k3: ERR - failure reading file: Lotus Notes:\D:\Program Files\IBM\Lotus\Domino\data\Storfors\BBStorfors.NSF (WIN32 1: Unknown error) 2013-05-03 07:48:56 - Info bptm(pid=11060) waited for full buffer 124012 times, delayed 207707 times 2013-05-03 07:49:38 - Info bptm(pid=11060) EXITING with status 0 <---------- 2013-05-03 07:49:38 - Info backup01.adm.intra(pid=11060) StorageServer=PureDisk:backup01; Report=PDDO Stats for (backup01): scanned: 75833004 KB, CR sent: 9447896 KB, CR sent over FC: 0 KB, dedup: 87.5% 2013-05-03 07:49:52 - Info bpbrm(pid=7520) validating image for client max2k3 2013-05-03 07:49:56 - end writing; write time: 09:16:10 the requested operation was partially successful(1) The job was successfully completed, but some files may have been busy or unaccessible. See the problems report or the client's logs for more details. ----------------------------------------------- As you can see I get this WIN32 1: Unknown error, ERR - failure reading file <database>.nsf Lotus Domino Windows 2008 64-bit 8.5.2FP2 and the other have version 8.5.2FP1 Read some old tid about backup-timeout http://www.symantec.com/business/support/index?page=content&id=TECH29863 But that is not the exact same errormessage that I have in the log and does it adress a 8.5 Domino server (they talk about 6.5 in the tid). Besides sounds a bit scary when they talk about Domino crashing when changing the value. Any ideas? Not having backup on those nsf-files is really bad and they work 24/7 with the files so taking down Notes during the night and taking backup will be a problem. /Freddie