EVPM: Error Creating Privileged MAPI Session
Hi There, I had this EVPM process which would create and populate folders in people's Outlook and set retention categories on them. This process is broken now and when i run that process, it returns with the error message "Error creating privileged MAPI session" Here is how i run this and i have been running like this for ages and it has been working but this stopped over a month ago and i cannot make it work anymore, anything found online so far is not helping: I modify the INI file with proper Mailbox DN to which i need to deploy the folders and then i launch the commad prompt, i browse to the directory where Evpm is located, see below, i have changed any identifiable info to something phony: "C:\Users\evault>Cd C:\Program Files (x86)\Enterprise Vault C:\Program Files (x86)\Enterprise Vault>Evpm Would you like to perform an Exchange or a Domino related task? [E/D]:e Please enter an Exchange Server name: CASARRAY1234 Please enter the service mailbox alias: EV--mailbox1@smtpdomain.com Please enter the ini file name and location: C:\Program Files (x86)\Enterprise V ault\All_default_useralias.ini Creating privileged MAPI session ... Error creating privileged MAPI session" Now for all above fields, i have tried all possible combinations i can think of, for example, for Exchange server name i have tried all CAS servers individually one by one, e.g CAS1, CAS2, CAS3, CAS4 For service mailbox alias, i have tried, SMTP addresses and mailbox aliases of all of our four EV system mailboxes e.g EV-mailbox1@smtpdomain.com, EV-mailbox2@smtpdomain.com, EV-mailbox3@smtpdomain.com, EV-mailbox4@smtpdomain.com, EV-mailbox1, EV-mailbox2, EV-mailbox3, EV-mailbox4 I have even recreated one of archiving tasks to no avail. I cannot think of anything other than that we might have created some new mailbox databases and moved mailboxes around around the time when this started occuring but i am not 100% sure about it. I am under pressure to get this fixed, please help!Solved5.9KViews0likes15CommentsArchiving status = Warning:failed to process mailbox
Hi, I have problems with 4 users mailboxes for other hunders there isn't any problem. In Enterprise Vault their archived mailboxes are empty. There are warnings in Archiving reports that users mailboxes' couldn't be archived and the warning is : Archiving status = "Warning:failed to process mailbox". - There isn't any problem in Deployment Scanner. - Operating System Name Windows 2008 R2 Server Standard (full installation) Service Pack 1 64-bit - SQL 2014 version:12.0.4213.0 - Enterprise Vault Version : 11.0.1.3474 - CHF Version 11.0.1.3683 In Dtrace there are some erors it can be related or not: 2479 10:22:23.628 [5376] (StorageArchive) <5736> EV:H Error MAPI_E_NOT_ENOUGH_MEMORY (0x8007000E): Attempting to read the property into a stream... 2480 10:22:23.628 [5376] (StorageArchive) <5728> EV:L The correct propTag value [0x10100003] is different from the dwAlignPad value [0x00000000] 2481 10:22:23.628 [5376] (StorageArchive) <5720> EV:L The correct propTag value [0x10100003] is different from the dwAlignPad value [0x00000000] 2482 10:22:23.628 [5376] (StorageArchive) <5724> EV:H Error MAPI_E_NOT_ENOUGH_MEMORY (0x8007000E): Attempting to read the property into a stream... 4452 10:22:23.691 [5376] (StorageArchive) <5728> EV:H {WriteSavesetCommand::Execute:#98} _com_error exception: [The system cannot find the path specified. (0x80070003)] 4453 10:22:23.691 [5376] (StorageArchive) <5740> EV:L {CSavesetSISData::GetSavesetIdentifier} (Exit) Status: [Success] 4454 10:22:23.691 [5376] (StorageArchive) <5728> EV:L {WriteSavesetCommand::Execute} (Exit) Status: [The system cannot find the path specified. (0x80070003) (anticipated err may not indicate an issue)] 4455 10:22:23.691 [5376] (StorageArchive) <5740> EV:L {CSaveset2::get_VaultId} (Entry) 4456 10:22:23.691 [5376] (StorageArchive) <5728> EV:L {EVCommandExecutor::ExecuteRecoverWithRetry} (Entry) 4457 10:22:23.691 [5376] (StorageArchive) <5740> EV:L {CSavesetOnIStg::get_VaultId} (Entry) 7040 10:22:29.619 [35632] (ArchiveTask) <6464> EV:H :AgentMessageDispenser::ProcessMessages() |Exiting routine |For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3683&error=V-437-2429 7041 10:22:29.619 [35632] (ArchiveTask) <18324> EV:H :CAgentSchedule::ProcessSchedule() |The scheduler is shutting down. |For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3683&error=V-437-2399 7042 10:22:29.619 [35632] (ArchiveTask) <10092> EV:L {AgentMessageDispenser::ThreadDeInitialise} (Entry) 7589 10:22:29.743 [35632] (ArchiveTask) <30792> EV:L MSMQ Nack Message Handler for Archive Agent Admin Queue stopped |For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3683&error=V-437-6423 7590 10:22:29.743 [35632] (ArchiveTask) <30792> EV:L {CQueue::~CQueue} (Entry) Here is another Dtrace log: 4769667 10:23:39.803 [24624] (ArchiveTask) <23076> EV:H 23076:ServiceMain() |Creating entries for all this agents queues |For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3683&error=V-437-2321 4769668 10:23:39.803 [24624] (ArchiveTask) <23076> EV:H 23076:ServiceMain() |Ensure that all required queues are available and usable |For more information, see Help and Support Center at http://entced.symantec.com/entt?product=ev&language=english&version=11.0.1.0&build=11.0.1.3683&error=V-437-2322 Thank you,3.4KViews0likes2CommentsEV - Exchange Task Target Missing Databases
Hi, I have an environment with 2 Exchange 2010 Mailbox servers, in a DAG. There are some 6 databases in the DAG and a few standalone ones. For some reason the Exchange Mailbox Task, for both mailbox servers, is only showing 1 database. One of these databases doesn't even exist anymore. From looking around I believe this list should be updated by the Exchange Provisioning Task. This task seems to run fine and if I run the report (full or brief) I can see no errors. Although I can see no information regarding the databases either, only regarding the users it's processed. I've tried re-creating the Provisioning Task as well as the Exchange Mailbox tasks but every time the target list is the same. Am I missing something or does something not look right? This installation of EV is not in production yet. Enterprise Vault Version: 11.0.0.1351, Server 2008 R2, Exchange 2010 Thanks for any help.Solved3.2KViews1like8CommentsEnterprise Vault items in Outlook show waiting icon
Hello, I have installed Enterprise Vault 11 and I have started to archive a couple of test email boxes. Inside the vault, I can search the archives, so they have been archiving correctly, but on Outlook 2010 the icon is showing the timer, rather than the fully achieve item. Also, when you open up an item, there is a bar at the top of the screen that says, "Do not copy, move, or delete this item. Either Enterprise Vault is archiving the item, or it has been archived and is awaiting backup." Can anyone please help?2.8KViews0likes5CommentsSchedule Archiving tasks do not complete
The tasks are scheduled to run 6 AM - 12 PM and 1:30 PM till 12 AM daily. However, some of the schedule tasks just show as running in the report mode even past the end schedule. New scheduled run will begin while the older is still active. Even after I stop and start the task, the report shows the schedule run as running. Is this because of the schedules or is something else affecting the run time?Solved2.6KViews0likes8CommentsVirus detected under c:\users\%username%\appdata\roaming\evvc
Hi There, We recently have deployed new AV (System Center Endpoint Protection) and we have started to received notification of infections detected in following location "c:\users\%username%\appdata\roaming\evvc\" for multiple users across desktop estate. Example: ======================================================================================= Malware Name: Ransom:HTML/Tescrypt.A Number of infections: 1 Last detection time(UTC time): 8/3/2015 7:27:30 PM These are the infections of this malware: 1. Computer name: computername.your.domain Domain: YOUR.DOMAIN Detection time(UTC time): 8/3/2015 7:27:30 PM Malware file path: file:_C:\Users\%username%\AppData\Roaming\evvc\EV_OV_514_1d0ce22_70674199_28bd0e2_1a29a8ab0345040200message.txt ======================================================================================= Company has a history of Cryptowall outbreak in past and origin was email attachment, so I believe that there might be some historical emails archived and placed in Enterprise Vault. I am wondering if someone would be able to explain me, how I could search which is the offending email so that I could remove it from the Mailbox items? I believe that there should be a way to search for the GUID (ID?) which is in detection report: EV_OV_514_1d0ce22_70674199_28bd0e2_1a29a8ab0345040200message.txt So would you so kindly help me with this one? Many thanks. System setup: OS: Windows 7 x64 Office: Office 2010 32bit Add-in: Enterprise Vault v:9.0.93772.5KViews0likes3CommentsSymantec Enterprise Vault - UK Partner advice.
Hi, We are currently using Enterprise Vault v10.0.2.1112 for Exchange, SharePoint and File Shares (FSA). Due to issues and concerns we are now considering dropping the SharePoint and FSA components and only retaining Exchange (maybe even dropping that). Can anyone advise on/recommend some UK Partners who can assist us, as i'm sure most of our issues/concerns are down to our set-up and not the product itself. The sweetener for any partners will be the potential consultancy if we decide to stay with Enterprise Vault and upgrade to the latest release, and the possibility of procuring and installing additional Enterprise Vault add-ons. Regards, SurinderSolved1.9KViews0likes5CommentsEnterprise Vault 10.0.4 addin for Outlook 2013 on an Office365 ProPlus Subsciption
Hi I'm still havgin problems installing the Enterprise Vault 10.0.4 addin for Outlook 2013 on an Office365 ProPlus Subsciption on a machine running Windows 8.1. I've ran through the following article numerous times, with no luck at all. https://support.symantec.com/en_US/article.TECH214359.html Has anyone else had a similar problem and found a way around it? As with previous (solved) issues, it appears as an add-in in Outlook, but as 'inactive'. Cheers1.8KViews2likes7CommentsVault Cache not synchronizing for any user
Hi Guys, Since upgrading a user to EV 11, Vault Cache no longer synchronizes for any user. Attached is a client log which looks the same for 2 users along with Vault Information. I have noticed the following lines that can be causing issues, but can't work out where to solve these: OVENABLED = 2 Unable to add/remove Outlook ForceFormReload registry key fix for Outlook: 0x80070005 and ~SetForceFormReloadKey: 0x80070005 Synchronization failed (COM error):: 0x80070005 HttpQueryInfo text is 'No access to archive' status code is '298' and HttpQueryInfo text is 'No access to archive' status code is '298' Body is <?xml version='1.0' encoding='utf-8'?><MDCSyncResponse hr='-2147024891' msg='No access to archive'><IncrSyncResponse></IncrSyncResponse></MDCSyncResponse> HDR: LoadXMLResponse is <?xml version='1.0' encoding='utf-8'?><MDCSyncResponse hr='-2147024891' msg='No access to archive'><IncrSyncResponse></IncrSyncResponse></MDCSyncResponse> HDR:SYNC:ARC: MDCSyncResponse msg: No access to archive Things I have tried: Ensured that IE is default browser Ensured that the proxy server and SSL Certificate are in place and configured properly (wildcard SSL Cert and Internal and External EV alias and FQDNs are listed to bypass the proxy on the firewalls) Attempted to reset vault cache with a test user but did not resolve anything Attempted to delete files and reg keys for test user for vault cache in order to be able to create it from new. However, although I can set up Vault Cache this way, when attempting to sync it says, "No vaults available" Also, in the EVCache folder under VCBuild, there are 3 files from over a month ago, are these a problem? Thanks for any help! Cheers CDSolved1.8KViews0likes7CommentsEVPM folder restrictions
Hello Tech Gurus, Can you please help me with folder restriction script, I have put in restriction that user cannot delete/move managed folder, however I want to restrict them with rename as well. They should not be able to even rename the folder provided to them. Please refer to last script I am using : [Directory] DirectoryComputerName = EV1 SiteName = EVSite [Filter] Name = FilterA CreateShortcut = true DeleteOriginal = true UnreadMail = true UseInactivityPeriod = true InactivityUnits = days InactivityPeriod = 3 [Mailbox] LDAPquery = (memberof= CN=MyDistGroup,OU=Organization,OU=Groups,DC=myDomain,DC=com) LDAPQueryDomain = MyDomain.Com [Folder] Name = 5Years FilterName = filterA NonDeletable = True RetentionCategory = 5 years OverrideArchiveLocks = true I thank you in advance for your guidance. Warm Regards, GautamSolved1.7KViews0likes11Comments