Windows Registry Keys for Publishing Remote Agent for Windows following upgrade
I recently upgraded from 2014 to 20.6 and most everything went well. I found out that the CAS setup couldn't be migrated (SQL issue) so we had to manually add servers and recreate the jobs. The only real issue that I have encountered is that I have one Windows 7 Pro 32-bit client that following the update to the Remote Agent for Windows pops a "Cannot obtain settings for the Agent for Windows publishing from the registry." I was able to find the registry key that had the old server settings HKEY_LOCAL_MACHINE\Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\Agents\Agent Directory List and modified this to include the new servers. It still popped the publishing error. I uninstalled the agent, reinstalled it both via push and manually, but I cannot get the publishing to pull from the registry. I compared the registry to a successful 64-bit upgrade and found several missing keys. I input the keys that I could (Remote machine ID for %computername% I figure is from the server once trust is established). The server installs on the BE server but does not connect nor does it establish trust. This is my only 32-bit Windows 7 Pro system, so I'm wondering if this is a 32-bit issue only. Does anyone have any advice or input?
