Does anyone have a list of non-indexed attachments?
We are building a document that shows what type of attachments are not indexed by Enterprise Vault and are therefore not searched when using Discovery Accelerator. We use DA when we are subpoened for efiles and may need to show a court which types of files may not be produced when searched. The only document I've seen from Symantec uses generic terms like it cannot search within encrypted emails or audio files...we're looking for something a bit more specific...such as PDF or image files, etc. Obivously we can't account for every type of file but if we can get a good list of common files that would be helpful. Thanks!Solved1.1KViews2likes1Comment
Enterprise Discovery Accelerator 9 exports stuck at "processing"
I am using DA 9 on a Windows 2008R2 server, through a back-end Vault 9 server on Windows 2003 (back-end db is SQL2008R2). DA9 is letting me create cases, make and complete searches, and configure and run export jobs. However, the export jobs are getting stuck in a "processing..." status. Things seemed to be going ok, but then suddenly the export jobs stopped dumping data. The DA client reports no errors, and there are no errors in the event logs on the servers that I can see, and no problems with the SQL side. I noticed the DA server was busy (CPU and RAM-wise) when the exports first started running, now after more than 24 hours I've noticed DA exports aren't dumping anything and CPU and RAM activity is non-existent. Seems like the DA server is sitting there pretending todo something, but is silently failing somewhere. I've tried checking all appropriate settings, DA best practices, even dropped the number of export threads to 15 (following bp documentation that suggests 25 might be too high for all environments). Any ideas?1.1KViews2likes4Comments
creating different searches in one case and exporting seperate pst's
Hi , i had a criteria where i have to seach for different users based on some criteria under one case and needed to get the pst's seperatley for each case. what i did is created 6 new searches in a single case and accepted all the seaches \then exported which turned out single pst file . do i have to accept each seach speperately and export ? if i needed in single case ? How it works ? ThanksSolved2KViews1like6Comments
DA search terms and symbols
I'm looking at a particular search where they are looking for near hits and, amongst the search terms, excluding to or from certain targets. eg. restructur match within 10 characters as well as not to or from T:Joe McSweeney. Also How many wildcards can you use in a single line before the search is considered malformed?Solved2.9KViews1like10Comments
Discovery Accelerator search results inaccurate
We continue to experience inaccurate results which consist of items for a non-selected userthat does not meet the criteria in the search. We have tested with twodifferent searches that producevery differentresults. We use the following search criteria fora search that givesus not only the specific users hits for the day, but another user is included in the hits which appears to only meet the date criteria and not theto or from criteria selected.This is created using a specific date range which is Oct. 3rd - October 3rd. Search terms to or from and we select a singleuser name by clicking on the target and custodian icon on the right. Miscellaneous - Message type is set to all content sources. On the other hand, when we run the same search by typing the name in the to and from field, "first last" then we do not get the additional user listed in the hit however, we do not get the Instant Messages either. Has anyone heard of this? Any assistance is greatly appreciated. Thanks.Solved2.2KViews1like12CommentsEV Discovery Accelerator - Reports Requesting Credentials
A quick-fire question: Each time I run a report for the first time from within the EV DA Client (10.0.4), I am requested to enter the credentials to connect to the SQL Reporting Server. I enter the same credentails as the user I am logged on as and away we go !! I am OK running any other reports within the same session, but once I end the DA session and reconnect I need to enter the credentials again. Also, every time I select to export data to PDF/Excel I am asked for credentials. Is there some way I can set this up so it doesn't ask me for credentails the first time I run a report in each session ? Thanks, AJSolved879Views1like7CommentsImmediate search status is queued - need to export all outgoing mail for one archived week
We have DA set up on a Windows Server 2008 R2 box which is seperate from our Vault server and accessed via the console on a windows XP box. I set up the search for a single user's archive with the criteria being that it is from him within the week required. I saved it as an immediate search but it comes up with a status of queued. There is another search going on at the moment but would this be why it is currently queued? The end goal is simply to export all outgoing mail from this user with in this one week period of time; is there an easier way to do this? Any assistance is appreciated.Solved1.2KViews1like6Comments