Unable Access Second Partition After Formatting Primary Partition
I recently had fully encrypted hard disk (Toshiba mq01abd075), operating system (Windows 7 Professional), two partition. C (146 GB) and D (548 GB) and 4 GB Unallocated space. I ran the system restore for partition C, after which I was unable to access the operating system. I reinstalled the operating system partition C. I installed PGP WDE, when I entered in the program, partition D does not appear to be decrypted. Partition D appears in My Computer (0 bytes), in computer management at disk management appear 548 GB RAW. If I double click on it ask me for Format, but i've never click Yes, so the second partition was never touch after the problem.After this I reinstalled twice the OS. Now I have windows 8.1 but stil,but still I have not touch the second partition. I've tried to decrypt the drive with a few tutorials such as(WinPE and put the hard disk as second partition): http://www.symantec.com/docs/TECH170574 http://www.symantec.com/business/support/index?page=content&id=TECH149478 Give me various errors suchs as: "Could not locate valid BGFS record. Recovey failed! Operation recover disk failed: Error code -11984 item not found" or "Disk 1 is not instrumented by bootguard" and others. I know was my fault. Please give me a solution. P.S: Sorry for my english, I'm not native and please move this topic if it was not posted properly
symdeltmps
I cannot seem to be able to gain access to symdeltmps. I tried to work support but I cannot submit a case, they ask for Technical contact ID or Technical Case ID, but I dont know how to get either of these. I have not recieved any emails concerning the case, so it appears as though it was not submitted. Thank you anyone who can help. I get the usual DWHxxx.tmp messages, that is why I need symdeltmps.
Does More than one Techn work at Symantec?????
1. NO ONE IS ANSWERING THE PHONE ANYWHERE AT SYMANTEC 2. YOUR PHONE SYSTEM IS REPORTING 1 MIN THEN OVER AN HOUR 3. I WAS ON HOLD OVER TWO HOURS 4. I HAVE ANOTHER ISSUE WITH BACKUP EXEC 5. EVEN YOUR SYMANTEC OPERATORS CANT GET THROUGH TO SUPPORT 6. MY ONLINE SUPPORT IS IN AN ORIENTAL LANGUAGE 7. YOUR ONLINE CHAT SUPPORT DOESNT WORK. NOONE IS THERE EITHER I've been on hold all morning. Don't listen to "The Customer Hold the Longest. is X min. It goes up and down and noone ever answers.
Hold Queue of ONE HOUR or more for enterprise "support" is not OK!
Seriously, Symantec, that's shameful. If you treat your enterprise customers (not to mention your overseas support staff who have to deal with angry customers who've listened to Journey and Michael Jackson for an hour while being constantly told their call is important to Symantec despite obvious evidence to the contrary) this badly, I can't imagine what it must be like for the poor consumer-grade customers who probably have to book about a week of hold time on their cellphones. Look, you've outsourced ALL your phone support OVERSEAS where labor is supposedly CHEAP. And now you continue to scrimp on even that. It's obvious that Symantec would rather do anything besides honor its contracts. Disgusting.
