A guide to booting HP Elitepad to recovery environment using USB flash drive
Hi, Back in October 2013, a support case that I opened with Symantec in relation to failure of the Elitepad 900 G1 to boot into the Symantec recovery environment from a USB or DVD drive etc, was ultimately closed with no resolution due to a compatibility issue or similar. I recently decided to pick this up again and am pleased to report a successful outcome but not without issues. Here's what I did: > Note: I have SP2 installed on my SSR client (Ver. 11.0.2.49853)but this is immaterial to process described below. > Grabbed a copy of the latest 32bit recovery ISO (SSR11.0.2.49853_AllWin_English_SrdOnly.iso)from here:https://www4.symantec.com/Vrt/offer?a_id=88724 > Obtained and formatted thumb drive as FAT32 (I did not have to bother with the diskpart procedure that is referenced as required from several sources) > Used WinZip to extract the contents of the ISO to the USB flash drive. Note: DO NOT use the Customer Recovery Disk wizard in the SSR 2013 client. > That's it, plugged it in to one of 2 x USB sockets available on the Elitepad productivity jacket. (Note: if you don't have a jacket you might be in trouble having access to only 1 x USB port. > A USB keyboard needs to be connected to the 2nd USB port as there is no touch panel functionality in the recovery environment. Note that If you wish to use a USB Ext Drive to store the recovery points, the USB Boot Flash drive can be safely removed once the environment is entered, allowing you to connect your USB Ext Drive. > In Elitepad Advanced Startup options, selected USB EFI Boot Device option. > Elitepad booted into recovery environment with navigation by keyboard thereafter (Some useful keyboard shortcuts are:- TAB to cycle the focus between objects; enter to select; [space] to check/uncheck a checkbox; right arrow key to expand a file folder to show subfolder) > Ripped a Windows 8.1 image from one Elitepad and then restored using this image to a factory state Windows 8.0 device with no issues whatsoever, just had to re-activate Windows after the restore. So anyway, the critical step in the process described above is to use WinZip or a similar archiving utility to get the ISO contents onto the flash drive because for some bizarre reason, if you use the Symantec Custom Recovery Disk wizard to burn the ISO, this causes all of the files on the flash drive to become hidden (even with "Show Hidden Files / Folders" checked in file explorer?) with the exception of autorun.inf. The problem appears to be that the Elitepad 900 GI apparently can't see these files because it does not recognise a flash drive prepared in this manner, as a valid EFI USB boot device. It seems unlikely that the Elitepad 900 is the only tablet that might be affected by this issue. Hopefully this guide might save somebody some time at some stage. Orson.
Hot Swap - Lost disk format?
In my desktop PC I have an hot swap adapter. This allow me to have two or more hard drives with the same drive letter say "E:" Most of the time I use the hot swap for different groups of files (Movies on one drive, Books on a different) and the drive letter is "E:" which is the default letter that is assigned by the PC since it is the need letter not use by my internal hard drives. I back up my OS and Data with SSR to my 3 Tb internal hard drive that is assigned the letter "V:". Over the last few days, my V drive has been showing signs of getting "sick". So I purchased a second 3Tb drive. I removed the V drive from inside the computer. I placed my new 3Tb drive in the hot swap adapter and change the label to "Second BackUP- V2" and assigned it the drive letter "V:". It was my intention to rotate the two V drive as one does external USB drives. Since drives in the hot swap adapter are not on the USB port, the USB option is grayed out when I creat a new backup job. The SSR backup appeared to be running OK until at the very end, I receive an error. When I looked at the new V2 drive with Windows Disk Manager it was (1) unlable and (2) looked as if it was un-formated. I then put the original V drive in the hot swap adapter to make a backup before I attempted to find out what was wrong. SSR could not find the original V drive. When I looked at the original V drive it also appears to have "lost its format". Before, I attempt to take any other action, I am asking for your help. It appears that SSR does not like two disk with the same name. I did notice that SSR "identify" each backup location. Could this be the problem? Any quick solution to restore my backup copies without using a file recover software?
Problème de deploiement d'agent sur un poste client en XP SP3
Bonjour Jai installé la version de SSR 2013 R2 sur un poste en Windows 7 jai deja realisé des deploiements d'agents et sauvegarde sur des postes clients surwindows 7 par contre quand je veux installer l'agent sur des postes en windows XP cela ne fonctionne pas je n'ai pas de message d'erreur sur la console comme si tout c'etais bien passer ,par je retrouveaucun repertoire Symantec sur le poste clientquelqu'un peut m'apporter une réponse merci
Problem Symantec Backup Recovery 2013 with HP Proliant DL360p
Hi All, I've HP Proliant DL360p with a single partition (C:\) and also an hidden partition unallocated 100mb. I've installed Symantec Backup Recovery 2013 and when I try to run a backup, I don't find C:\ partition on the software, only the hidden partition. Do you have any suggestion? Below I've attached the part info file. Thanks Daniele "C:\Program Files\Symantec\Symantec System Recovery\Utility\PartInfo.exe" PID (5884) Base Build Number: 46236 Base Build Date: Aug 1 2012 12:46:32 OsVersion: Generation: Microsoft Windows Server 2008 R2 Flavor: Enterprise Server OsArchitecture: 64-bit operating system KernelType: Windows NT ProcessorArchitecture: x64 (EM64T/AMD64) VersionNumber: 6.1.7601 ServicePackVersionNumber: 1.0.0 KernelVersionNumber: 0.0.0 Path: file:///C:/Windows/ ComputerName: ENSVTISS Features: Execute64BitBinaries Execute32BitPrograms Hibernate MultipleMonitors NT4FTVolumes DynamicDisk NtfsLonghorn Fat32 CPU: Intel(R) Xeon(R) CPU E5-2630 0 @ 2.30GHz (If cpu speed is specified, it is rated speed, which may not be current speed) CPU Vendor: GenuineIntel CPU Signature: 000206d7 CPU Features: bfebfbff Hyperthreads/core: 12 Cores/Package: 1 Logical procs/pkg: 12 Number of packages: 1 NX bit supported: Yes x64 Capable: Yes Supports HW Virtualization: Yes Virtual Addr Bits: 48 Physical Addr Bits: 46 OS CPU Count: 12 Processor Mask: 0000000000000fff Min App Addr: 0000000000010000 Max App Addr: 000007FFFFFEFFFF Page Size: 4096 Memory Usage: 13% Total Physical: 16349 MB Avail Physical: 14193 MB Total Page: 32696 MB Avail Page: 29572 MB Total Virtual: 8388607 MB Avail Virtual: 8388561 MB Avail Extended: 0 MB ========================================================================================================================= Disk Geometry Information for Disk 0 Sector Count: 286,677,120 (35,132 Cylinders, 255 Heads, 32 Sectors/Track) Signature: 88EB3C0 Detected Sector Size: 512 Detected Alignment: Cylinder ......................................................................................................................... System Part Table LBA # Boot BCyl Head Sect FS ECyl Head Sect StartSect NumSects ========================================================================================================================= \\?\Volume{2c4e2ae0-4656-11e2-975d-806e6f6e6963}\ On Disk Values: 0 0 80 0 64 1 07 25 88 32 2,048 204,800 C:\ On Disk Values: 0 1 0 25 89 1 07 1023 254 32 206,848 286,661,812 Calculated: 25 89 1 35155 120 20 WARNING: Partition above extends beyond the end of disk. ==================================================================================================================== Partition Information for Disk 0: 137 GB Volume Path PartitionType Status Size Part Table Lba # Start Sector Total Sectors ==================================================================================================================== Unallocated Pri 1 MB None -- 0 2,048 \\?\Volume{2c4e2ae0-4 NTFS Pri,Boot 100 MB 0 0 2,048 204,800 C:\ NTFS Pri 137 GB 0 1 206,848 286,661,812 - - - - - - - - - - Disk 0: Master Boot Record (Sector 0) - - - - - - - - - - - 0: 33 C0 8E D0 BC 00 7C 8E C0 8E D8 BE 00 7C BF 00 3ÀŽÐ¼.|ŽÀŽØ¾.|¿. 10: 06 B9 00 02 FC F3 A4 50 68 1C 06 CB FB B9 04 00 .¹..üó¤Ph..Ëû¹.. 20: BD BE 07 80 7E 00 00 7C 0B 0F 85 0E 01 83 C5 10 ½¾.€~..|..…..ƒÅ. 30: E2 F1 CD 18 88 56 00 55 C6 46 11 05 C6 46 10 00 âñÍ.ˆV.UÆF..ÆF.. 40: B4 41 BB AA 55 CD 13 5D 72 0F 81 FB 55 AA 75 09 ´A»ªUÍ.]r.ûUªu. 50: F7 C1 01 00 74 03 FE 46 10 66 60 80 7E 10 00 74 ÷Á..t.þF.f`€~..t 60: 26 66 68 00 00 00 00 66 FF 76 08 68 00 00 68 00 &fh....fÿv.h..h. 70: 7C 68 01 00 68 10 00 B4 42 8A 56 00 8B F4 CD 13 |h..h..´BŠV.‹ôÍ. 80: 9F 83 C4 10 9E EB 14 B8 01 02 BB 00 7C 8A 56 00 ŸƒÄ.žë.¸..».|ŠV. 90: 8A 76 01 8A 4E 02 8A 6E 03 CD 13 66 61 73 1C FE Šv.ŠN.Šn.Í.fas.þ A0: 4E 11 75 0C 80 7E 00 80 0F 84 8A 00 B2 80 EB 84 N.u.€~.€.„Š.²€ë„ B0: 55 32 E4 8A 56 00 CD 13 5D EB 9E 81 3E FE 7D 55 U2äŠV.Í.]ëž>þ}U C0: AA 75 6E FF 76 00 E8 8D 00 75 17 FA B0 D1 E6 64 ªunÿv.è.u.ú°Ñæd D0: E8 83 00 B0 DF E6 60 E8 7C 00 B0 FF E6 64 E8 75 èƒ.°ßæ`è|.°ÿædèu E0: 00 FB B8 00 BB CD 1A 66 23 C0 75 3B 66 81 FB 54 .û¸.»Í.f#Àu;fûT F0: 43 50 41 75 32 81 F9 02 01 72 2C 66 68 07 BB 00 CPAu2ù..r,fh.». 100: 00 66 68 00 02 00 00 66 68 08 00 00 00 66 53 66 .fh....fh....fSf 110: 53 66 55 66 68 00 00 00 00 66 68 00 7C 00 00 66 SfUfh....fh.|..f 120: 61 68 00 00 07 CD 1A 5A 32 F6 EA 00 7C 00 00 CD ah...Í.Z2öê.|..Í 130: 18 A0 B7 07 EB 08 A0 B6 07 EB 03 A0 B5 07 32 E4 . ·.ë. ¶.ë. µ.2ä 140: 05 00 07 8B F0 AC 3C 00 74 09 BB 07 00 B4 0E CD ...‹ð¬<.t.»..´.Í 150: 10 EB F2 F4 EB FD 2B C9 E4 64 EB 00 24 02 E0 F8 .ëòôëý+Éädë.$.àø 160: 24 02 C3 49 6E 76 61 6C 69 64 20 70 61 72 74 69 $.ÃInvalid.parti 170: 74 69 6F 6E 20 74 61 62 6C 65 00 45 72 72 6F 72 tion.table.Error 180: 20 6C 6F 61 64 69 6E 67 20 6F 70 65 72 61 74 69 .loading.operati 190: 6E 67 20 73 79 73 74 65 6D 00 4D 69 73 73 69 6E ng.system.Missin 1A0: 67 20 6F 70 65 72 61 74 69 6E 67 20 73 79 73 74 g.operating.syst 1B0: 65 6D 00 00 00 63 7B 9A C0 B3 8E 08 00 00 80 40 em...c{šÀ³Ž...€@ 1C0: 01 00 07 58 20 19 00 08 00 00 00 20 03 00 00 59 ...X...........Y 1D0: 01 19 07 FE E0 FF 00 28 03 00 B4 1C 16 11 00 00 ...þàÿ.(..´..... 1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................ 1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 55 AA ..............Uª \\?\Volume{2c4e2ae0-4656-11e2-975d-806e6f6e6963}\ ==================================================================================== Volume Boot Record for Disk 0: at Sector 2,048 (0x800) File System: NTFS (BPB NT Version) ==================================================================================== 1. Jump: EB 52 90 2. OEM Name: NTFS 3. Bytes per Sector: 512 4. Sectors per Cluster: 8 5. Reserved Sectors: 0 6. Number of FATs: 0 7. Root Dir Entries: 0 8. Total Sectors: 0 9. Media Descriptor: F8 10. Sectors per FAT: 0 11. Sectors per Track: 32 (0x0020) 12. Number of Heads: 255 (0x00FF) 13. Hidden Sectors: 2048 (0x00000800) 14. Total Sectors (>32 MB): 0 (0x00000000) 15. Disk Unit Number: 128 (0x80) 16. Reserved For NT: 0x00 17. Extended Boot Sig: 0x80 18. Reserved: 0x00 19. Total NTFS Sectors: 204799 20: MFT Start Cluster: 8533 21: MFT Mirror Start Clust: 2 22: MFT First Cluster: 8533 23: Clusters per FRS: 246 24: Clusters per Index Blk: 1 25: Serical Number: 0xD6F613C9F613A8AF 26: Checksum: 0 (0x00000000) - - - Disk 0: Volume Boot Record Hex Dump at Sector 2,048 (0x800) - - - 0: EB 52 90 4E 54 46 53 20 20 20 20 00 02 08 00 00 ëRNTFS......... 10: 00 00 00 00 00 F8 00 00 20 00 FF 00 00 08 00 00 .....ø....ÿ..... 20: 00 00 00 00 80 00 80 00 FF 1F 03 00 00 00 00 00 ....€.€.ÿ....... 30: 55 21 00 00 00 00 00 00 02 00 00 00 00 00 00 00 U!.............. 40: F6 00 00 00 01 00 00 00 AF A8 13 F6 C9 13 F6 D6 ö.......¯¨.öÉ.öÖ 50: 00 00 00 00 FA 33 C0 8E D0 BC 00 7C FB 68 C0 07 ....ú3ÀŽÐ¼.|ûhÀ. 60: 1F 1E 68 66 00 CB 88 16 0E 00 66 81 3E 03 00 4E ..hf.ˈ...f>..N 70: 54 46 53 75 15 B4 41 BB AA 55 CD 13 72 0C 81 FB TFSu.´A»ªUÍ.r.û 80: 55 AA 75 06 F7 C1 01 00 75 03 E9 DD 00 1E 83 EC Uªu.÷Á..u.éÝ..ƒì 90: 18 68 1A 00 B4 48 8A 16 0E 00 8B F4 16 1F CD 13 .h..´HŠ...‹ô..Í. A0: 9F 83 C4 18 9E 58 1F 72 E1 3B 06 0B 00 75 DB A3 ŸƒÄ.žX.rá;...uÛ£ B0: 0F 00 C1 2E 0F 00 04 1E 5A 33 DB B9 00 20 2B C8 ..Á.....Z3Û¹..+È C0: 66 FF 06 11 00 03 16 0F 00 8E C2 FF 06 16 00 E8 fÿ.......ŽÂÿ...è D0: 4B 00 2B C8 77 EF B8 00 BB CD 1A 66 23 C0 75 2D K.+Èwï¸.»Í.f#Àu- E0: 66 81 FB 54 43 50 41 75 24 81 F9 02 01 72 1E 16 fûTCPAu$ù..r.. F0: 68 07 BB 16 68 70 0E 16 68 09 00 66 53 66 53 66 h.».hp..h..fSfSf 100: 55 16 16 16 68 B8 01 66 61 0E 07 CD 1A 33 C0 BF U...h¸.fa..Í.3À¿ 110: 28 10 B9 D8 0F FC F3 AA E9 5F 01 90 90 66 60 1E (.¹Ø.üóªé_.f`. 120: 06 66 A1 11 00 66 03 06 1C 00 1E 66 68 00 00 00 .f¡..f.....fh... 130: 00 66 50 06 53 68 01 00 68 10 00 B4 42 8A 16 0E .fP.Sh..h..´BŠ.. 140: 00 16 1F 8B F4 CD 13 66 59 5B 5A 66 59 66 59 1F ...‹ôÍ.fY[ZfYfY. 150: 0F 82 16 00 66 FF 06 11 00 03 16 0F 00 8E C2 FF .‚..fÿ.......ŽÂÿ 160: 0E 16 00 75 BC 07 1F 66 61 C3 A0 F8 01 E8 09 00 ...u¼..faà ø.è.. 170: A0 FB 01 E8 03 00 F4 EB FD B4 01 8B F0 AC 3C 00 û.è..ôëý´.‹ð¬<. 180: 74 09 B4 0E BB 07 00 CD 10 EB F2 C3 0D 0A 41 20 t.´.»..Í.ëòÃ..A. 190: 64 69 73 6B 20 72 65 61 64 20 65 72 72 6F 72 20 disk.read.error. 1A0: 6F 63 63 75 72 72 65 64 00 0D 0A 42 4F 4F 54 4D occurred...BOOTM 1B0: 47 52 20 69 73 20 6D 69 73 73 69 6E 67 00 0D 0A GR.is.missing... 1C0: 42 4F 4F 54 4D 47 52 20 69 73 20 63 6F 6D 70 72 BOOTMGR.is.compr 1D0: 65 73 73 65 64 00 0D 0A 50 72 65 73 73 20 43 74 essed...Press.Ct 1E0: 72 6C 2B 41 6C 74 2B 44 65 6C 20 74 6F 20 72 65 rl+Alt+Del.to.re 1F0: 73 74 61 72 74 0D 0A 00 8C A9 BE D6 00 00 55 AA start...Œ©¾Ö..Uª C:\ ==================================================================================== Volume Boot Record for Disk 0: at Sector 206,848 (0x32800) File System: NTFS (BPB NT Version) ==================================================================================== 1. Jump: EB 52 90 2. OEM Name: NTFS 3. Bytes per Sector: 512 4. Sectors per Cluster: 8 5. Reserved Sectors: 0 6. Number of FATs: 0 7. Root Dir Entries: 0 8. Total Sectors: 0 9. Media Descriptor: F8 10. Sectors per FAT: 0 11. Sectors per Track: 63 (0x003F) 12. Number of Heads: 255 (0x00FF) 13. Hidden Sectors: 206848 (0x00032800) 14. Total Sectors (>32 MB): 0 (0x00000000) 15. Disk Unit Number: 128 (0x80) 16. Reserved For NT: 0x00 17. Extended Boot Sig: 0x80 18. Reserved: 0x00 19. Total NTFS Sectors: 286470271 20: MFT Start Cluster: 4 21: MFT Mirror Start Clust: 17904391 22: MFT First Cluster: 4 23: Clusters per FRS: 246 24: Clusters per Index Blk: 1 25: Serical Number: 0x46C97BA72BD861B8 26: Checksum: 0 (0x00000000) - - - Disk 0: Volume Boot Record Hex Dump at Sector 206,848 (0x32800) - - - 0: EB 52 90 4E 54 46 53 20 20 20 20 00 02 08 00 00 ëRNTFS......... 10: 00 00 00 00 00 F8 00 00 3F 00 FF 00 00 28 03 00 .....ø..?.ÿ..(.. 20: 00 00 00 00 80 00 80 00 7F 30 13 11 00 00 00 00 ....€.€.0...... 30: 04 00 00 00 00 00 00 00 07 33 11 01 00 00 00 00 .........3...... 40: F6 00 00 00 01 00 00 00 B8 61 D8 2B A7 7B C9 46 ö.......¸aØ+§{ÉF 50: 00 00 00 00 FA 33 C0 8E D0 BC 00 7C FB 68 C0 07 ....ú3ÀŽÐ¼.|ûhÀ. 60: 1F 1E 68 66 00 CB 88 16 0E 00 66 81 3E 03 00 4E ..hf.ˈ...f>..N 70: 54 46 53 75 15 B4 41 BB AA 55 CD 13 72 0C 81 FB TFSu.´A»ªUÍ.r.û 80: 55 AA 75 06 F7 C1 01 00 75 03 E9 D2 00 1E 83 EC Uªu.÷Á..u.éÒ..ƒì 90: 18 68 1A 00 B4 48 8A 16 0E 00 8B F4 16 1F CD 13 .h..´HŠ...‹ô..Í. A0: 9F 83 C4 18 9E 58 1F 72 E1 3B 06 0B 00 75 DB A3 ŸƒÄ.žX.rá;...uÛ£ B0: 0F 00 C1 2E 0F 00 04 1E 5A 33 DB B9 00 20 2B C8 ..Á.....Z3Û¹..+È C0: 66 FF 06 11 00 03 16 0F 00 8E C2 FF 06 16 00 E8 fÿ.......ŽÂÿ...è D0: 40 00 2B C8 77 EF B8 00 BB CD 1A 66 23 C0 75 2D @.+Èwï¸.»Í.f#Àu- E0: 66 81 FB 54 43 50 41 75 24 81 F9 02 01 72 1E 16 fûTCPAu$ù..r.. F0: 68 07 BB 16 68 70 0E 16 68 09 00 66 53 66 53 66 h.».hp..h..fSfSf 100: 55 16 16 16 68 B8 01 66 61 0E 07 CD 1A E9 6A 01 U...h¸.fa..Í.éj. 110: 90 90 66 60 1E 06 66 A1 11 00 66 03 06 1C 00 1E f`..f¡..f..... 120: 66 68 00 00 00 00 66 50 06 53 68 01 00 68 10 00 fh....fP.Sh..h.. 130: B4 42 8A 16 0E 00 16 1F 8B F4 CD 13 66 59 5B 5A ´BŠ.....‹ôÍ.fY[Z 140: 66 59 66 59 1F 0F 82 16 00 66 FF 06 11 00 03 16 fYfY..‚..fÿ..... 150: 0F 00 8E C2 FF 0E 16 00 75 BC 07 1F 66 61 C3 A0 ..ŽÂÿ...u¼..faà 160: F8 01 E8 08 00 A0 FB 01 E8 02 00 EB FE B4 01 8B ø.è.. û.è..ëþ´.‹ 170: F0 AC 3C 00 74 09 B4 0E BB 07 00 CD 10 EB F2 C3 ð¬<.t.´.»..Í.ëòà 180: 0D 0A 41 20 64 69 73 6B 20 72 65 61 64 20 65 72 ..A.disk.read.er 190: 72 6F 72 20 6F 63 63 75 72 72 65 64 00 0D 0A 42 ror.occurred...B 1A0: 4F 4F 54 4D 47 52 20 69 73 20 6D 69 73 73 69 6E OOTMGR.is.missin 1B0: 67 00 0D 0A 42 4F 4F 54 4D 47 52 20 69 73 20 63 g...BOOTMGR.is.c 1C0: 6F 6D 70 72 65 73 73 65 64 00 0D 0A 50 72 65 73 ompressed...Pres 1D0: 73 20 43 74 72 6C 2B 41 6C 74 2B 44 65 6C 20 74 s.Ctrl+Alt+Del.t 1E0: 6F 20 72 65 73 74 61 72 74 0D 0A 00 00 00 00 00 o.restart....... 1F0: 00 00 00 00 00 00 00 00 80 9D B2 CA 00 00 55 AA ........€²Ê..Uª Volumes Reported by OS ========================================================================================================================================== Volume Path (Volume GUID) Disk # Offset in Bytes Size in Bytes Starting Sector Ending Sector Size ========================================================================================================================================== No path name found (\\?\Volume{2c4e2ae0-4656-11e2-975d-806e6f6e6963}\) Disk # 0 1,048,576 104,857,600 2,048 206,847 100 MB C:\ (\\?\Volume{2c4e2ae1-4656-11e2-975d-806e6f6e6963}\) Disk # 0 105,906,176 146,770,847,744 206,848 286,868,659 137 GB
