We hear you! Published Technical Collateral Survey Results
Want to know what your peers in the information management industry are thinking about, how they use published Veritas technical collateral, and what they find the most valuable? We did too. So, we asked several industry professionals for feedback, and here is what they said. Thank you to everyone who participated in our CPEP survey! Understanding customer experience The importance of understanding the various experiences of Veritas customers spurred the NetBackup Technical Marketing Engineering Team (TME) to launch a survey asking customers and partners about their use of technical collateral (e.g., technical briefs, white papers, videos, etc.). Here’s an overview of the feedback we received: Top 3 types of preferred collateral: Technical brief User guide White paper/video Top 3 go-to places to find collateral: Google Veritas.com Veritas SORT (Services and Operations Readiness Tool) Top 3 collateral topics of most interest: How to guides Feature overviews Installation/upgrade support Top 3 core themes of most interest: On prem workload protection Cyber resiliency/security/ransomware Cloud Top 3 represented industries in the responses: Telecommunications, Technology, Internet & Electronics Finance & Financial Services Healthcare & Pharmaceuticals GEO distribution of the respondents: 45% AMS (Americas region) 36% EMEA (Europe, Middle East, and Africa region) 19% APJ (Asia Pacific Japan region) The majority indicated their preferred type of collateral (e.g., white paper, video) depends on the context (e.g., deep dive, general overview, troubleshooting, etc.). The majority agree that collateral has helped in decision-making processes for purchasing Veritas products. We also conducted follow up interviews with some of the survey respondents who stated that they go to Google first, then the Veritas support portal, and SORT and VOX for specific uses (e.g., compatibility checks and seeing what others are talking about and interested in). Participants stated that they saw great value in CPEP and utilize documentation mostly to review in-depth information on specific features, or occasionally videos for general overviews (e.g., on the Veritas V-Bytes YouTube playlist). What does this mean for you? Do these preferences align with yours? Veritas is focused on adapting to your requirements with a powerful and continually evolving suite of solutions. Start a conversation with our product teams. Hyper-converged solutions such as the Veritas Access Appliance fit perfectly in the healthcare and public sector space, and new features (e.g., deduplication) in NetBackup 10.X take the company’s 30+ years of experience in data protection and puts it into a brand-new playing field. Check out the full results here. Feel free to visit cpep.veritas.com if you would like to participate in similar studies in the future.934Views3likes0CommentsRegistration is Open: Veritas Backup Exec 22.1 Tech Preview Program
We have an exciting opportunity coming up! We are currently recruiting members to participate in ourVeritas Backup Exec 22.1 Tech Preview Program. Benefits include early access product updates, demos from the experts, ability to provide direct feedback, and Beta access.2KViews2likes0CommentsNetBackup 8.1.2: The simplicity behind the design
There is something extremely special about building a product so popular and so successful that there are jobs out there, in the market, created for the sole purpose of overseeing and managing this product. NetBackup Administrators and NetBackup Engineers depend on the #1 Backup solution in the world to keep their business’s data, whether it’s on cloud or on-prem, available, protected, and recoverable. It is now through NetBackup that we are able to showcase the new philosophy of Veritas design which focuses on three main components, and that is to bring to our customers solutions that are Simple, Intuitive, and Integrated.4.8KViews2likes2Comments(CEP-3926) CloudPoint 2.0 - Trial and Early Adopters Program
Interaction Start Date: February 21, - April 30, 2018 Interaction Type: LightHouse Program Veritas CloudPoint™ 2.0 is a data protection product used to protect workloads running in a public cloud environment. This is your opportunity to try one of the latest and greatest products coming out of Veritas and provide feedback on your experience. Check out the free download here. After using the product for a few weeks we would like to learn about your initial impressions, how you see this product adding value in your organization, and what areas, if any, can be improved. If you are interested in participating in other similar opportunities, make sure you areregisteredin the program (https://cpep.veritas.com) and feel free to contact us at any time by emailingcustomer.engagement@veritas.com827Views2likes0Comments(CEP-4235) NetBackup-MongoDB Protection Demo
Interaction Date- March 19 – April 12, 2018 Interaction Type : Product Overview/Demo Our NetBackup Product Management team is interested to get your feedback about our upcoming implementation of MongoDB protection using the NetBackup Parallel Streaming Framework (PSF). Our intent with this interaction is to understand Customer's MongoDB environment, discuss MongoDB protection using NetBackup and benefits of using PSF. If you are interested in participating, make sure you areregisteredin the program (http://cpep.veritas.com) then contact us atcustomer.engagement@veritas.comto be included in this session.607Views2likes0Comments(CEP-4255) NetBackup & NetBackup Appliance Online Help Survey - March 2018
Interaction Date: March 1 - March 29, 2018 Interaction Type: Online Survey Our NetBackup & NetBackup Appliance Information Development team is interested to get your feedback about our online help related to these two products. If you are interested in participating, make sure you areregisteredin the program (http://cpep.veritas.com) then contact us atcustomer.engagement@veritas.comto be included in this session.646Views2likes0Comments(CEP-4230) NetBackup Server Migration Tool for EOL Platforms
Interaction Date: March 7, 2018 @ 8:00am CST Interaction Type: Product Overview / Demo Our NetBackup Product Management team is interested to get your feedback about our upcoming implementation of a NetBackup Server Migration Tool for EOL Platforms. Our intent with this interaction is to discuss the use cases and capabilities of the server migration tool. If you are interested in participating, make sure you areregisteredin the program (http://cpep.veritas.com) then contact us atcustomer.engagement@veritas.comto be included in this session.630Views2likes0CommentsJanuary & February 2018 Customer & Partner Engagement Interactions
In January and February 2018, the Customer & Partner Engagement Program hosted a total of 49 interactions. Product Interactions: Access InfoScale Enterprise NetBackup NetBackup Appliances NetBackup Self-Service System Recovery Types of Interactions: Alpha / Beta Online Survey Product Overview / Demo Proof of Concept (POC) Q & A Interview / Research Interviews Rapid Prototyping Usability Testing / User Research641Views2likes0Comments