Top 5 things our customers are thinking about
Want to know what your peers in the information management industry are thinking about and planning for? We did too. So, we asked a bunch of industry professionals what was top of mind right now, and here is what they said. Many thanks to all of you who participated in our CPEP survey! Understanding customer priorities The importance of understanding the top priorities Veritas customers face today spurred the CPEP team to launch a survey asking customers and partners about the key industry trends in which they’re most interested. More than 60 customers and partners responded to the survey (11 percent response rate). Here’s an overview of what they said: Respondents identified the top five trends they’re paying the most attention to: Integration with other service providers Analytics/reporting Remote and branch office management Tape replacement Data center consolidation The top three respondents were: Administrators (Backup, Storage, Infrastructure, System Engineers) Professional Services (Support, Consultants) Architects (Solution, Software) Respondent GEOs: 50 percent AMS 36 percent EMEA 14 percent APJ The top three industries of most importance included: Financial services Healthcare Public sector What does this mean for you? Do these trends align with the direction of your business? Veritas focuses on addressing them with a powerful and continually evolving suite. Start a conversation with our product teams. Hyper-converged solutions such as the Veritas Access Appliance fit perfectly in the healthcare and public sector space, and new solutions such as CloudPoint take the company’s 30+ years of experience in data protection and puts it into a brand new playing field. Check out the complete results of the survey for additional insight and feel free to visit cpep.veritas.comif you would like to participate in similar studies in the future.CPEP FAQ's
What is CPEP? The Veritas Customer and Partner Engagement Program (CPEP) provides an open platform for customers and partners to work directly with different teams at Veritas through various interactions. The program allows customers and partners to make their voices heard, provide feedback on our development, gain early access to upcomging products / features, and discuss their most critical requirements all while shaping the future of the products that they themselves use every day. Who can join CPEP? CPEP is open to all Veritas customers and partners, as well as potential Veritas customers who are interested in providing open, honest, candid, and constructive feedback. How do I join CPEP? Visit cpep.veritas.com and click on the ‘Join CPEP’ button. Can more than one person from a single company join CPEP? Yes, there are no limits to how many individuals from one company can sign up and participate in CPEP. Is there a cost to join CPEP? Absolutely not. It is 100% free to join and take part in CPEP Do I need to renew my membership with CPEP every year? No, you do not. Your membership automatically renews and you can unsubscribe at any time. How is CPEP useful to me? CPEP is the opportunity for you to make your voice heard. Depending on what products or features you are interested in, you can participate in a number of interactions with the product teams (like engineers, product managers, user researchers, etc.) and provide input on what your most critical requirements are. This is your opportunity to work directly with us and influence these solutions to make sure they are addressing everything you need and aligning to your requirements. By joining the program you may also be eligible for a number of incentives as they become available. I have a question, how do I contact the CPEP team? CPEP is a global team and you can reach us by emailing customer.engagement@veritas.com Does CPEP only cover a specific product at Veritas? CPEP includes ALL of our products and solutions, as well as upcoming products that are not yet released to the market. We even hold interactions on non-feature related items such as Licensing, support, documentation, etc. Is there a limit on how many interactions I can participate in? No, you can participate in as many interactions as you like, as long as you are willing to provide feedback. Is there a minimum required amount of interactions I need to participate in to stay in the program? No, we know everyone has a different schedule, this program is meant to be entirely at your own pace. So you can participate whenever you have the time. I moved companies, but still work with Veritas products, can I stay in the program? Yes, you absolutely can. Just email us at customer.engagement@veritas.com and send us your new details, we’ll follow up with any additional questions and get you re-enrolled. How are participants selected for certain interactions? When you register for CPEP we ask you to identify areas of interest, such as products, overarching features or themes, and workloads. We will then match you accordingly with the right product team whenever an interaction becomes available. What type of interactions are available for me to participate in? Interactions include, but are not limited to: Interaction type Description Format Sprint Demo / Sprint Review (Development Demo) Development teams showcase their latest work on specific products, solutions, and features for progressive improvement and future enhancements. • Web-Conference • On-Demand OR Recurring (Depending on product team) • Group setting OR 1 on 1 (Depending on product team) • Typically 60 minute duration Product Overview / Demo Solution presentations by product management to provide updates on products and features, and driving discussions around the value proposition, key benefits, and future roadmaps. • Web-Conference • On-Demand • Group setting OR 1 on 1 (Depending on product team) • Typically 60 minute duration Q&A Interview / Research Interview Requirements gathering and concept validation interviews by the product teams. • Phone OR web-conference • On-Demand • 1 on 1 engagement • Typically 60 minute duration Usability Testing Participants use the software OR a working prototype to performance specific tasks while the team observes. Participants and the team often take a few moments for Q&A. • Web-Conference • On-Demand • Group setting OR 1:1 • Typically 60-90 minute duration. Online Survey Research questionnaire conducted by product, support, and even licensing teams to understand specific customer requirements / use-cases. • Online • On-Demand • Individually completed • Duration varies based on the survey On-Site Visit Face-to-face visits to discuss roadmap, environment requirements , challenges, and possible solutions. • In-Person • On-Demand • Customer specific • Duration varies based on the engagement Proof of Concept Feasibility study involving the implementation and usage of certain solutions in a customer’s environment • In-Person • On-Demand • Customer specific • Duration varies based on POC Scope Alphas / Betas Early access and deployment of specific products or features. Often followed by other interactions (eg. Q&A Interview, Online Survey, etc.) • Customer owned activity • On-Demand • Customer specific • Duration varies depending on the product team
