Backup exec 12d - e0008115 - Physical volume library, or robot paused, offline, or disabled
Hi can anyone help, I've recently installed backup exec 12d but everytime i run a job including just an inventory the job fails with this error: e0008115 - Physical Volume Library Drive or Robot paused, offline, or disabled I then go to 'Devices' and see that the HP drive that i'm using is now Offline. I select it to be Online again, run another inventory job but i receive the above error message again and the Drive appears offline again. All the latest drivers for the tape drive is installed, it has been rebooted and have also rebooted the server but nothing seems to correct this problem. Can anyone help. I've never encountered any problems like this when i've installed previous version of backup exec so is there any known problems with 12d?2.7KViews0likes2CommentsSimplified Disaster Recovery Disk_Drivers
Hi. I'm creating a SDR for a W2008R2 Dell PE510 file server running BEX 2014. I want to make sure it is correct. I was trying to add Dell network card and SAS controller drivers downloaded from their website and oem#.inf drivers stored on the server, but now I am not sure if I need to do this or if they are automatically added to the SDR image by the wizard. When I try to add the drivers i get a few messages for the different drivers like "A newer or same version of the driver already exists in the database". Are installed drivers of the backed up server already automatically populated into the SDR by the wizzard? What type of drivers should be added to the list (eg. i have an external tape drive attached to one of the controllers)? Tnx...1.4KViews0likes3CommentsBackupExec 2010 dropping tape drive offline
Hi, This is a new topic to re-open the issue discussed here: https://www-secure.symantec.com/connect/forums/tape-drive-goes-offline-second-backup Just to recap on the issue itself: Running BE2010 Trial on Windows Server 2008 R2 x64. Hardware is Dell R710 rack server, connected to a HP Ultrium 1760 LTO4 SAS drive via a Dell PERC 6/E SAS Adaptor card. This is what’s happening: Setup and run a backup job with full verify. I’ve tested up to a 250GB job and it completes fine the first time around. After completion of first job, rerun the same backup job (after tweaking the media overwrite/append etc settings) The job immediately fails, reporting the drive as offline – cannot bring drive back online using BackupExec administrator Close BackupExec administrator, restart BackupExec Device/Media service (which also restarts associated service dependencies). Re-open BackupExec administrator - drive appears to be online again, ready for another job to be kicked off. I’ve completely replaced: Numerous LTO tapes The Dell SAS adaptor that connects the Dell server to the HP rack chassis The HP Rack chassis that houses the 1U internal HP LTO4 Ultrium 1760 SAS drive, SAS adaptor board and all The internal HP LTO Ultrium 1760 drive itself We’ve verified that all above component drivers and firmware are fully up to date. This problem occurs with both Symantec Tape Drive drivers and HP's official LTO4 tape drivers, To me, the following facts suggest that the problem lies with BackupExec itself: After the drive goes offline, a simple restart of the BackupExec services seems to bring it back online again If the drive goes offline, and I stop the BackupExec Device/Media service, I can still access the drive using HP LTT utility, and HP Data Protector Express – only BackupExec detects the drive as offline. We’ve replaced all possible hardware components and the problem still remains This problem only ever occurs with BE, I'm testing with HP Data Proctector Express and MS's Data Protection Manager - all work fine. Luckily, I haven't bought a license for BackupExec yet, however this means I doubt Symantec Support will be willing to spend too much time on it, so I might be forced to go with MS's Data Protection Manager instead if I can't get a resolution soon. Has anyone seen/resolved this issue before? AlistairSolved8.8KViews1like40CommentsLTO 6 Tape Drive Compatibility
Hi, My company will shortly be purchasing an LTO 6 Tape drive (manufacturer and model yet to be confirmed). We are running Backup Exec 2010 R3 and I need confirmation that the Symantec Tape Drivers will be compatible with LTO 6 Tape Drives. ThankyouSolved2.3KViews1like5CommentsUsing the scratch tape while backup is running.
Hi, We have the following details :- 1. Two Hyper-V server (Windows 2008 R2). 2. BE 2012 SP1 on Windows 2008 R2. 3. Tape Library (Single Drive).(24 slots) 4. Storage (EMC VNXe 3100). We have partitioned the tape library where two slots on each partition. Now , my query is as follows:- We have a policy where we are using a particula partiion of the backup destination location. And we have one tape on to the slot (Among the two slot), I mean to say that the each partition is having one tape. When I excute the backup policy we found that the tape which its was using to take backup got filled and As I told We have one tape in each partition, now Will this work if I put a scratch tape in to the seconf slot of that partition on the fly (in mioddle of job running). Or I need to stop the entire backup jos and put more tape and start the backup once more. OR I need to change the tape form that particula slot and use a scratch tape on to the same slot on the fly(when backup jos is running). Thanks.645Views0likes4CommentsSeagate Viper 2000 AutoLoader Slow Backup Job Rate
Hey. I have just re-built a Dell PowerEdge 1800 Server with Microsoft Windows Server 2008 R2 Standard (SP1). Attached to it I have 3 tape drives (via SCSI) : Quantum Super loader 3 Seagate Viper 2000 HP DAT160 Previously the server was running Server 2003, the Hardware has not changed. I have installed Backup Exec 2012 + all the updates (using live updates). I have also updated the server with all the latest Microsoft patches. Initially I had a problem with the quantum and the viper with VERY slow job rate's (5.00 MB/Min). From past experience I knew the "medium changer devices" drivers would be the cause. I have changed (well removed) the quantum driver so now it says "Unknown Medium Changer" in device manager and the backup job rate speed is as it should be and all is fine with that loader. But I still have the problem with the Seagate viper 2000. Does anyone know what driver I should be using for the Seagate Viper 2000? And where I could get it from? Both the “medium changer” driver and “Tape drive” driver? I have attached an image of the current driver and version for what is installed under “medium changer” in device manager as this is the one I believe is causing the problem! Any help much appreciated!Solved976Views1like4CommentsBackup Exec 9.0 for netware servers
Hello, we still have some netware 6 servers. Due to increasing Volumesizes we want to use an ultrium LTO-3 Drive to backup data. Unfortunately Backup Exec hasn't the lastest drivers. How can I get the lastest Driver set. I didn't find it on symantec.com Please help me Thanks a lotSolved649Views3likes1CommentBackup Exec 2010
Hi All, I'm constantly getting the error of "a tape read/write error has occured" (http://www.symantec.com/business/support/index?page=content&id=TECH148527&actp=search&viewlocale=en_US&searchid=1336401552565) Here are the specifics: - Windows Server 2008 Standard SP2 - Symantec Backup Exec 2010, Media Server Version 13.0 Rev. 2896 (64-bit) - Old tapes used for differential always work fine, no errors - Slightly used tapes (used for full/differential backups once or twice) receive the above error - Brand new tapes receive the above error - Tried using two different brands of tapes - Used a tape cleaning cartridge to clean the tape drive I've read up about this error and it said if it's not the tape drive that's dirty, it may be because of the hardware, cables, etc. -- however, the backups work fine when using the older tapes, so it wouldn't have anything to do with the hardware. We have old (1-2 yrs) tapes from full backups, and I've tried using those tapes as well, but I receive the same error. I tried a newer driver for the tape drive, but the same error comes up for the new/slight used tapes. It's hard to believe it's something to do with the tape drive hardware, cables, internal, or software since I'm not getting this error for all of the tapes I use. Thanks.1.3KViews1like8CommentsServer with Continual Protection Agent randomly crashes
A Little History: We have been running Backup Exec 2010 and Continual Protection server for a long time with no problems. It was originally set up like this: Backup Exec Media Server: An older Poweredge 4600 Windower Server 2003 Standard BE was stored to Tape, CPS ran on the drives Backup Exec/CPS Agent: Dell NX1950 w/ MD 3000 attached Windows Storage Server 2003 x64 One Large storage area, being backup up to Media server, tape and CPS Ok, anyway, the Storage server just randomly started rebooting anywhere from once a week to several times a day. With Dell support we were finally able to determine that it was a conflict between CPS, and Microsoft SIS. First I uninstalled CPS, and everything ran fine, but we like to use CPS, and we had not much use for SIS, but it was a little difficult to uninstall, so I ended up rebuilding the Storage Server later. Right after that I had some other issues that needed to be taken care of that were unrelated, but I was not able to install CPS yet, although the standard Backup Exec was running and working. During this time, I decided to move the media server to another machine, still an old one, but not as old. so I rebuilt and transferred the BE Media Server to a Poweredge 1900 running Server 2003 R2 x64. At this point Backup Exec was working for a couple weeks. I installed CPS and pushed the client to the storage server, and the next day created new CPS jobs. A day later the Storage Server again crashed randomly with the same error message as before any rebuilds or moving (Mind you single instance storage is not installed since the rebuild of the storage server) Both before and after rebuilds, the message stays the same (as follows): Event Type: Warning Event Source: USER32 Event Category: None Event ID: 1076 Date: 5/1/2012 Time: 1:05:38 PM User: SC\rdamin Computer: SC-3 Description: The reason supplied by user SC\Rdamin for the last unexpected shutdown of this computer is: System Failure: Stop error Reason Code: 0x805000f Bug ID: Bugcheck String: 0x00000050 (0xffffffffffffffd0, 0x0000000000000001, 0xfffff8000102593f, 0x0000000000000000) Comment: 0x00000050 (0xffffffffffffffd0, 0x0000000000000001, 0xfffff8000102593f, 0x0000000000000000) For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 0f 00 05 08 .... ********************************** All it says when reporting is that it is a driver error. It is a User32 error only because the message only shows up after rebooting The system shuts down with no symptoms and no warning, even after I stop the CPS services from running. I am uninstalling them tonight to see what happens, but I bet it will be fixed when uninstalled. We would like to use CPS, but cannot have the system randomly crashing, as it is a production server. Can anyone help me with some ideas?466Views0likes1CommentBE_ST Tool, VxGather and tracer.exe viewer
Hi team, I´m working providing Symantec Support for Backup Exec with a Partner Hardware Manufacturing and some times I need to use the follow troubleshooting tools as a bellow: Be_ST (Backup Exec Support Tool) VxGather Tracer.exe Log Debug (From Register entries) SGMON (Live Debug) I´d like to know if there are any tool that help to viewer these logs. I usually have difficult to interpreter the because these logs aren´t easy. Thank in advance for any help. Fginacio945Views0likes3Comments