OMA via OWA - access for mobile devices (iPhones) and with IE11
Hello Community, we have two issues with OMA via OWA. 1st: We deployed the OMA for OWA and struggle to get the archived messages displayed on our mobile devices (iPhones) - see screenshot attached. On one out of five iPhones it was working until resetting the browser cache and settings for the website. The login prompt doesn't pop up and the page stays blank. Deactivating the pop-up blocker doesn't change the behaviour on the iPhones. On android devices there's a login prompt and after selecting the "Enterprise Vault tab" the messages are displayed correctly with the options to view, restore,... (see second screenshot). Version of EV is 12.3.2.1525 and OWA / Exchange is 2016. With the Chrome browser on the iPhones it isn't working as well. Any ideas on that? And how do you provide access to the vault for your iPhone users? 2nd: External and internal access with Laptops via Chrome, Firefox and Edge are working properly. With IE11 some PCs are struggling to get the messages displayed via OWA. After clicking on "Enterprise Vault" there's just a blank page in the little window. No pop-up blocker activated. Thanks a lot for your feedback! Best regards Sebastian
EVPlaceholderService.exe crash
Hello, We have the Placeholder service that stops working when we start an archive job. If there is no archiving task that runs the service works without problems. We see the following event: Faulting application name: EvPlaceholderService.exe, version: 12.2.3.1576, time stamp: 0x5a8d52dc Faulting module name: EvPlaceholderService.exe, version: 12.2.3.1576, time stamp: 0x5a8d52dc Exception code: 0xc0000005 Fault offset: 0x0003db6f Faulting process id: 0x1084 Faulting application start time: 0x01d46626ec40f61e Faulting application path: C: \ Program Files (x86) \ Enterprise Vault \ EvPlaceholderService.exe Faulting module path: C: \ Program Files (x86) \ Enterprise Vault \ EvPlaceholderService.exe Report Id: 454ce18c-d21d-11e8-80d0-005056826727 Faulting package full name: Faulting package-relative application ID: When running a DTrace on EvPlaceholderService, no trace of the service that stops. Have you ever experienced a similar case? - EV 12.2.2 on Windows Server 2012R2 - FSA Server in Windows Server 2012R2 with FSA Agent 12.2.3 Thank you so much !
