CA Database Schema - SQL Querying
Hi there - I am currently looking to build some custom SQL queries against the CA database but am struggling to understand the various tables and their relationships. Is anyone aware of where I can find a data relationship diagram, CA data model schema, or data dictionary to assist? As a temporary option, I am looking at the IntDiscoveredItems table which I understand are similar to the alerts produced when certain hotwords are hit. However I am unsure how to link this table back to the IntHotwordID table? Any help is much appreciated.1.6KViews0likes2Comments
Compliance Accelerator with Mailbox Archiving
I am trying to use Compliance Accelerator to search user's mailbox archives. I created a new department and marked the Mailbox Archive as searchable. I gave the ev account all the nessecary roles on the department. However when I create a search it doesn't run. I have another department for the journalled mail and I'm able to search that without any issues. Is there some other permission somewhere that prevents me from search mailbox archives?Solved1.6KViews0likes2Comments
CA Unable to modify a search thats setup
We are running CA 10.0.4 and have searches setup on a daily schedule to collect the emails against the hotword for the compliance team to review. They have started providing email addresses to block, so i can see we need to do this under the freeform email addresses area. I created a new search to test this, which is fine and works - but I am unable to go back into the search and modify the email exclusions to include any new ones that they add.. I have created a new role that has all the permissions selected and it still doesnt allow me to modify the search. Is this a restriction of the product or is there a way to do this and to also remove old searches under the search screen in Departments? Any assistance gratefully recieved!Solved1.1KViews0likes3CommentsCA - Random Caputre Question
I was wondering if there was a way to change the way CA caputres emails. Here is our problem. Ex. I send an email to a distrubition list which has 20+ employees in our department and a couple outside clients are on the email as well. This email is now marked as external outbound. My manager reviews all the 20 internal employees on the email and now has the same 20 emails to review. I'm having a hard time to understand why this email will go to their ques since they - did not send the email - email did not come from outside in The email should only be review by my reviewer since I was the author.Right ? Our current config - The 20 employees are mapped as an exception to the same reviewer. (The department has more then 20+ emoployees with differnt reviewers) - ver. CA 9.02 - Random capure, StatisticalSolved1.3KViews1like8Comments
EV Compliance Accelerator questions
Hi All, Hoping someone here can shed some insight on a couple items our compliance department want cleared up. a. Delete the large test pool of open items on our enterprise vault? b. Can we flag or whitelist addresses? c. Can less than one percent be sampled? d. How can I view the reports/activity as a user? On point a. we deployed CA earlier this year anticipating an SEC filing shortly there after, it was delayed and is now going to take place finally. The CCO would like to not have to bulk mark 50K+ items that have accumulated since they weren't operating in a production capacity with the product and wants to know if there is a way to clear all of this out. They would like to see if we can flush the random sampling hits and test searches to start from scratch while leaving the sampling configuration in place against the departments that have ben previously configured. Point b. I think I have the answer and that should be the ability to set a dash infront of an entry in the hotword / keyword parameters for the sampling IE: -donotreply@delta.com to skip anything with that address in the journaled mail content correct? Point c. they have the sampling rate set to 1% right now and feel that is still too much of a percentage as they will be monitoring 200 users for compliance with CA. Idealy they would like to be able to set it around .25-50% for now. Point d. is related to configuring CA reports that would be like a report template that any CA user would be able to see and run at any time. What we've come across is that a report created by the CCO can't be seen by another user that would be a compliance reviewer. Any assistance would be appreciated! =) Thanks, Nick M.Solved1.2KViews0likes3CommentsCA servers in different sites\physical locations
Hi, New to CA, but not EV. Planning an installation for a large customer with EV and Exchange in 3 geographically seperate locations\datacenters. Not sure yet if we'll have journal archiving in all 3 sites, but there will be in at least one. EV archving from Exchange 2010 mailboxes will be configured at each site. What is the best practice for the location of the CA server(s)? CA will be targeting all archived users in all regions. Should we have a CA server in every site? Lets say we'll have around 10,000 mailboxes in each site with 100% of them being archived. Thanks, Mitchell.Solved631Views0likes1Comment
Outbound mail searches
When I create an outbound mail search I am getting large numbers of hits that only have internal email addresses. I do however have various email addreseses inside the organization, ie. acme.net / acmeglobal.net / otheracme.net, etc... How can I configure CA so that it recognizes all the internal smtp domains?Solved416Views0likes1CommentCompliance Accelerator Random Results
I have someone who is complaining that Compliance Accelerator isn't showing all the results it should when they search for email. I was told by someone else that Compliance Accelerator is actually designed to only show a random sampling. That person told me they should use Discovery Accelerator. Now before I spend all afternoon installing Discovery Accelerator I was hoping to find out if there was a way for me to force Compliance Accelerator to NOT show random results but to actually show what was being searched for. Any help would be greatly appreciated.Solved1KViews0likes11CommentsJournaling Connector not working at all...
Hello EV Gurus, I have a client that is running EV 8.0 Sp2, and his journaling connector has never worked. I had him take out the reg entry to "disable Journalling Connector", so it should be enabled. He has it set up to capture 100%, but picks up nothing. I gave him the white page # 322257 http://seer.entsupport.symantec.com/docs/322257.htm, but he stated that he has already tried this. Please help! Thanks! -JohnSolved910Views0likes6Comments
Compliance Accelerator 8 - Searching Within the Review Set
Woof: End -User Question. Is there a way to search within a review set? If I have lets say 2500 e-mail creating 50 pages pages of captured e-mail, can I somehow select ALL 50 pages or that particular search folder for a second search? Example - conducting daily search and find a term that I know I have seen previously within the previously captured and reviewed e-mail. Want to find that previously captured e-mail again. Must I run a complete new search, or can I run a search only on previously captured/reviewed e-mail? Type slowly and loudly in any response as I am not an IT guy. ThanksSolved652Views0likes1Comment