Index Service fail to start
Hi guys, Recently I have had problems with index service because doesn't start. I have journal running in it with several thousand of items waiting to be indexed. I have applied some workaround technotes like reset index engine and reinstall EV binaries without results. Has anyone experienced this issue before? OS Windows 2012 stand alone server, 8Cores and 8GB RAM EVault version 12.1 Dtrace: 44617:27:38.458 [11284](EVIndexAdminService)<4848>EV-L{IndexingWCFProxy`1} SOAP FAULT: detail xml = <exception time="31" date="1530224858" id="SERVICE_COMMAND" function="vivisimo_load" fid="51" name="service-command" stack-trace="//scope/set-var[@name='result']/scope///function[@name='collection-broker-status']/scope/scope/function[@name='collection-broker-command']/scope/scope///exception[@id='SERVICE_COMMAND']" xmlns="urn:/velocity/objects">An invalid run or command node was provided. </exception> 44717:27:38.474 [11284](EVIndexAdminService)<4848>EV-H{IndexingWCFProxy`1} Exception: The exception [service-command] was thrown. Info: Diag: Type:System.ServiceModel.FaultException`1[[System.String, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]] ST: at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.ReThrowAsTypedFaultExceptionIfAppropriate(FaultException faultEx)| at KVS.EnterpriseVault.Runtime.WCF.WCFProxy`1.Invoke[TResult](Expression`1 method, String server)| at Symantec.EnterpriseVault.Indexing.Common.IndexingWCFProxy`1.Invoke[TResult](Expression`1 method) Inner:None 44817:27:38.474 [11284](EVIndexAdminService)<4848>EV~E|Event ID: 41335 An error occured while trying to start indexing engine.|Further error details include: '<exception time="31" date="1530224858" id="SERVICE_COMMAND" function="Enterprise Vault_load" fid="51" name="service-command" stack-trace="//scope/set-var[@name='result']/scope///function[@name='Index Volume-broker-status']/scope/scope/function[@name='Index Volume-broker-command']/scope/scope///exception[@id='SERVICE_COMMAND']" xmlns="urn:/Index Engine/objects">An invalid run or command node was provided. </exception>'. 44917:27:38.474 [11284](EVIndexAdminService)<4848>EV-H{VelocityStartStopIndexingEngine.Start} Some of the processes did not start, shutdown indexing engine Thank you Daniel
process could not be started due to the following error: Unable to access proccess Manager
Hey After windows update 12.04 our Enteprise Vault 10.0.3.190 have been struggeling starting the indexing service. When it tries to start i see diffrent errors in eventlog and dtrace. the most common error is: The EVExchangeWebServicesProxy process could not be started due to the following error: Unable to access Process Manager The EVTaskGuardian process could not be started due to the following error: Unable to access Process Manager The EVStgOfflineOpns process could not be started due to the following error: Unable to access Process Manager The EVStorageQueueBroker process could not be started due to the following error: Unable to access Process Manager Tried uninstalling the Windows updates for Windows os, had no effect. Saw it was alot of Office updates aswell but i havent removed them yet. Is there anyonewho have the same problem or can help me out?
Versioninfo.xml missing
OK, I migrated an EV11.0.x to 12.0 So far so good, DB were upgraded without any problem. Services started normally but, at one, the indexing stopped. Looking further in the event viewer I saw this An unexpected error has occurred. Error Summary: Indexing Service start up error Error Details: Could not find file 'C:\Program Files (x86)\Enterprise Vault\EVIndexing\data\InitialConfigurationData\indexmetadata\VersionInfo.xml'. Reference: ServiceBaseEx::Run Stack Trace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost) at System.IO.FileInfo.CopyTo(String destFileName, Boolean overwrite) at Symantec.EnterpriseVault.Indexing.Admin.IVMetadataLocationUpdater.UpdateVersionInfoFile(String metaDataPath) at Symantec.EnterpriseVault.Indexing.Admin.IndexAdminService.OnPerformStartup(Boolean HotRestart) at KVS.EnterpriseVault.Common.ServiceBaseEx.Run() For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.0.0.0&build=12.0.0.1528&error=V-437-41293 I di try to copy the versioninfo.xml from the old to the new server. No can do. the file is deleted when the indexing service start. Idea how to resolve this? Cheers, Olivier