HELP!!! ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database.
We're having major issues with our backup solution. We have a single BE 12 server. We been receiving the following errors from all Windows, Linux and Mac servers. And also errors relating to "value out of range" When I try to restore the Backup Set Number that ends with a negative value (ie, -30577) and catalog File Name ending in a negative value (ie, ....._-30577.xml) are the ones that doesn't show the restore list after the backup job is successful. We trying everything from repair DB, renaming Catalog folders, etc... still no luck! Please help! As we are not able to do any kind of backups at this point we can not afford to start over and lose months of backups. Backup Exec Alert: Catalog Error ODBC access error. Possible lost connection to database or unsuccessful access to catalog index in the database. From application event log: Access to catalog index (Catalog index database) failed. Reason: [Microsoft][ODBC SQL Server Driver]Numeric value out of range cat_RecordSet::Open() r:\catalina\1364r\becat\segodbc\seg_odbc.cpp(2404) SELECT distinct CatMedia.*, ImageObjectView.FragmentState FROM CatMedia, ImageObjectView WHERE CatMedia.MediaFamilyGuid = ImageObjectView.MediaFamilyGuid AND CatMedia.MediaNumber = ImageObjectView.MediaNumber AND CatMedia.PartitionID = ImageObjectView.PartitionID AND ImageObjectView.ImageNumber = ? AND CatMedia.PartitionID = ? AND CatMedia.MediaFamilyGuid = ? AND CatMedia.Status & ? = 0 Case History Actions View Case Detail Add Case Comment Add Case Files Close Case <!-- /* You may give each page an identifying name, server, and channel on the next lines. */ s.pageName=metaData['page_name']; s.server="symantec" s.channel=metaData['visitor_segment'] + ': ' + metaData['site_section'] s.pageType=metaData['page_type'] s.prop1=RegionArray[metaData['site_country']] s.prop2=metaData['site_country'] s.prop3=metaData['site_language'] s.prop25=metaData['error_url'] s.prop27=metaData['visitor_segment'] s.prop33=metaData['page_url'] s.prop41=metaData['site_section'] s.prop42=metaData['product_name'] s.prop43=metaData['product_category_name'] s.prop44=metaData['product_sub_category_name'] s.prop45=metaData['product_version_name'] s.prop46=metaData['content_format'] s.prop47=metaData['content_type'] s.prop48=metaData['content_title'] s.prop49=metaData['site_sub_section'] /* Conversion Variables */ s.products=metaData['products'] s.eVar26=RegionArray[metaData['site_country']] s.eVar27=metaData['site_country'] s.eVar28=metaData['site_language'] s.eVar29=metaData['visitor_segment'] + ': ' + metaData['site_section'] s.eVar41=metaData['site_section'] s.eVar42=metaData['product_name'] s.eVar43=metaData['product_category_name'] s.eVar50=metaData['visitor_segment'] /************* DO NOT ALTER ANYTHING BELOW THIS LINE ! **************/ var s_code=s.t();if(s_code)document.write(s_code)//--> <!-- if(navigator.appVersion.indexOf('MSIE')>=0)document.write(unescape('%3C')+'\!-'+'-') //-->2.5KViews2likes2CommentsProper Installer for Backup Exec Agent for Mac
I would like to request that Symantec develop/create a proper Macintosh installer for the Backup Exec Agent. The tools for creating the installer are already available from Apple via the Developer Tools Package Maker. This would make it a lot simpiler to install the product than the way to do it now. At the very least, includ instructions for installing the agent. The last several versions that have been downloaded did not have any instructions of any type. I needed to search online to find the proper instructions.535Views1like1CommentSupport for Mac OS X 10.9 Mavericks
According to Backup Exec 2012 Software Compatibility List, created November 20, 2013 (http://kbdownload.symantec.com/resources/sites/BUSINESS/content/live/TECHNICAL_SOLUTION/175000/TECH175581/en_US/be_2012_scl.pdf?__gda__=1386001822_90bc1616b23eb83b4025552d154f05c7) The last supported version for Mac OS X is 10.7. However Mac OS X 10.8 came out in July of 2012 and Mac OS X 10.9 came out in October 2013. We are currently trying to install Backup Exec 2012 14.0 SP2 in Mac OS X 10.9 Mavericks. We extracted the LinuxUnixMac files as per instructions at http://www.symantec.com/business/support/index?page=content&id=HOWTO73771. However, the following errors are returned. --Begin Error sudo /rams/installrams Can't locate Switch.pm in @INC (@INC contains: ../ /rams .. /usr/bin:/bin:/usr/sbin:/sbin:/usr/local/bin /Library/Perl/5.16/darwin-thread-multi-2level /Library/Perl/5.16 /Network/Library/Perl/5.16/darwin-thread-multi-2level /Network/Library/Perl/5.16 /Library/Perl/Updates/5.16.2 /System/Library/Perl/5.16/darwin-thread-multi-2level /System/Library/Perl/5.16 /System/Library/Perl/Extras/5.16/darwin-thread-multi-2level /System/Library/Perl/Extras/5.16 .) at ..//VxIF/Utils.pm line 26. BEGIN failed--compilation aborted at ..//VxIF/Utils.pm line 26. Compilation failed in require at ..//VxIF/Interface/Utils/Config.pm line 22. BEGIN failed--compilation aborted at ..//VxIF/Interface/Utils/Config.pm line 22. Compilation failed in require at ..//VxIF/Interface/Generic/ConfigInfo.pm line 28. BEGIN failed--compilation aborted at ..//VxIF/Interface/Generic/ConfigInfo.pm line 28. Compilation failed in require at ..//VxIF/Interface/Generic/InstallerInfo.pm line 24. BEGIN failed--compilation aborted at ..//VxIF/Interface/Generic/InstallerInfo.pm line 24. Compilation failed in require at ..//VxIF/Interface/Generic/ClassFactory.pm line 22. BEGIN failed--compilation aborted at ..//VxIF/Interface/Generic/ClassFactory.pm line 22. Compilation failed in require at ..//VxIF/Interface/Classic/ClassFactory.pm line 4. BEGIN failed--compilation aborted at ..//VxIF/Interface/Classic/ClassFactory.pm line 4. Compilation failed in require at ../installrams.pl line 16. BEGIN failed--compilation aborted at ../installrams.pl line 16. --End Error What I ended up doing, was looking at the shell script that was running. Running /rams/installrams would call /rams/RALUXx86/installrams. This in turn would run /ram/installrams.pl. The line in /rams/RALUXx86/installrams needs to be changed from: perl -I.. -I$PATH -I$VXIF_HOME ../installrams.pl $* to: perl -I.. -I$PATH -I$VXIF_HOME -I../perl/Darwin/bin -I../perl/Darwin/lib/5.8.7 ../installrams.pl $* This was able to get the installer running but now with a different error: --Begin Error Enter the system names separated by spaces on which to install RAMS: (b119h-033393.domain.edu) Use of uninitialized value within %utf8::PropertyAlias in lc at ../perl/Darwin/lib/5.8.7/utf8_heavy.pl line 123, <STDIN> line 1. 1: Can't find Unicode property definition "XPerlSpace" at ..//VxIF/Utils.pm line 380, <STDIN> line 1. -End Error Any Help with this would be appreciated. I know that this is not supported by Symantic, but when will Mac OS X 10.9 be supported?Solved850Views1like1CommentMac OS X Agent stalling during backup
When attempting to backup files from our Mac OS X 10.6.8 file server, we are encountering a problem where the backup will stall if it encounters a file containing non-standard characters. For example, attempting to backup a file with 'ä', 'Ä' or '–' characters (pretty much any non-standard character) in the name results in the backup process stalling. The file or folder isn't skipped - the backup simply gets stuck. Users can see the file fine in Finder (MEETING NOTES – Test.doc) but if we do an ls in Terminal the file looks like MEETING NOTES ??? Test.doc with the hyphen character represented as \342\200\223 if you try and perform a move operation. We've tried setting the Encoder option (Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder) to LATIN-1 and UTF-8 but the problem still occurs. If we copy the file across to a Windows server we can complete the backup successfully. It is vital for us to be able to back up our file server (on Mac OS X) so I'm hoping someone on the forums here might have a solution or some suggestions.Solved1.2KViews1like5Comments