FIXED: [Error] Process '/opt/NBUAppliance/db/bin/nbappdbsrv' is not running.
Issue: Selftest (test software) fails with below error appliance01.Support> Test Software Running Validation tests on Media Server Appliance appliance01. Checking whether serial number is present ... [OK] Checking whether installation is successful ... [OK] Checking whether critical kernel drivers exist and can work ... [OK] Checking whether SSH is enabled ... [OK] Checking whether hostname is set ... [OK] Checking whether IP address is set ... [OK] Checking whether appliance user accounts exist ... [OK] Checking whether required packages are installed ... [OK] Checking whether BIOS firmware is compatible with the software ... [NA] Checking whether registration information is properly set ... [WARNING] Checking whether NetBackup is configured and running ... [FAIL] Checking whether storage units and diskpools have been created ... [OK] Checking whether Web Server is configured and running ... [OK] Checking test backup and restore operations ... [OK] Expiring test backup images and deleting test policy ... [OK] Completed running tests on the appliance. SELF TEST RESULT : [FAIL] - [Warning] The appliance registration information is incomplete. Update the registration information and make sure that all required fields are completed. - [Error] Process '/opt/NBUAppliance/db/bin/nbappdbsrv' is not running. Cause: The nbappdb service wasn't running because of the nbappdb directory missing; as we can see in the logs below. -=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=- appliance01:/home/maintenance # ps aux|grep nbappdb root 21705 0.0 0.0 4360 796 pts/0 S+ 12:05 0:00 grep nbappdb appliance01:/home/maintenance # /etc/init.d/nbuapp_db start - [Error] Error starting NetBackup Appliance database. Status: 1 Error: 'touch: cannot touch `/log/nbappdb/nbappdb_start_stop.out': No such file or directory /opt/NBUAppliance/db/bin/nbappdb_start_stop.sh: line 126: /log/nbappdb/nbappdb_start_stop.out: No such file or directory /opt/NBUAppliance/db/bin/nbappdb_start_stop.sh: line 131: /log/nbappdb/nbappdb_start_stop.out: No such file or directory' -=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=--=-=-=-=- Solution: appliance01:/log # mkdir nbappdb appliance01:/log # /etc/init.d/nbuapp_db start appliance01:/log # ps aux|grep nbappdb root 22766 0.9 0.0 1361668 25808 ? Ssl 12:10 0:00 /opt/NBUAppliance/db/bin/nbappdbsrv @/opt/NBUAppliance/db/conf/server.conf -hn 5 root 22955 0.0 0.0 4364 804 pts/0 S+ 12:11 0:00 grep nbappdb appliance01:/log/nbappdb # ls -altr total 12 drwxr-xr-x 13 root root 4096 Dec 12 12:09 .. drwx------ 2 root root 4096 Dec 12 12:10 . -rw------- 1 root root 193 Dec 12 12:10 nbappdb_start_stop.out appliance01:/log/nbappdb # cat nbappdb_start_stop.out SQL Anywhere Start Server In Background Utility Version 16.0.0.1824 SQL Anywhere Server Ping Utility Version 16.0.0.1824 Ping server successful. NetBackup Appliance database server is started.