VSR 21 backup failure every 4-5 Days
Hi, Several weeks ago, we installed VSR 21 SP2 on a new Win 10 Pro 20H2 PC The PC has one 256 GB SSD NVMe. Last week we upgraded VSR to VSR 21 SP3 which supports Win 10 20H2. We run a VSR job daily on this machine with new recovery points created twice a month. Since the original install weeks ago backups fail approx. every 4-5 days withe following errors: "Error EC8F1780: Cannot successfully reconcile changes since last session. Error EC8F1771: Cannot enumerate the current drives on this system. Error E0050001: (UMI:V-281-3215-6016)" We were hoping the upgrade to VSR 21 SP3 would resolve the issue, but it made no difference. The error continues daily until the machine is rebooted and then backups run successfully again for 4-5 days. We have uninstalled/reinstalled VSR a couple of times with no change in the error pattern. For many months, we have VSR 21 installed on several other Win 10 Pro computers and we have not experienced this error on any of them. Any help is appreciated. CQ
Managing the Offsite Backup
I think this issue applies to the offsite backup copy for SSRS versions 2013 and later. I've been using SSRS since it was a Norton product and have continued using it all the way to VRS 21. I have a NAS share as my off-site location and it works great, but the copies just grow endlessly. I'd like to be able to prune out old offsite copies, but there is no management UI within the app. Sure, I can manage the local backup locations and set expriations on the recovery points, and perform file actions like consolidating and what not. But there is no similar UI to manage the off-site copies! So my offsite destination has grown to 9TB and I'd really like to keep it under control! Yes I can just delete the copies loaded up to the offsite location, but I was wondering if/why/when/how VRS could or would offer options within it to manage the offsite locations. Sure the app will strat to delete when the off-site location gets full, but lets be honest, we don't ever let our NAS get full! That's like letting our temp locatiosn fill with log files and crash the database! LOL! Or maybe, I'm just missing it and the UI has these capabilities that I've overlooked for 10 years or more... So I post the question here. Ideas? Comments? Tips? I welcome them. Thanks...
A guide to booting HP Elitepad to recovery environment using USB flash drive
Hi, Back in October 2013, a support case that I opened with Symantec in relation to failure of the Elitepad 900 G1 to boot into the Symantec recovery environment from a USB or DVD drive etc, was ultimately closed with no resolution due to a compatibility issue or similar. I recently decided to pick this up again and am pleased to report a successful outcome but not without issues. Here's what I did: > Note: I have SP2 installed on my SSR client (Ver. 11.0.2.49853) but this is immaterial to process described below. > Grabbed a copy of the latest 32bit recovery ISO (SSR11.0.2.49853_AllWin_English_SrdOnly.iso) from here: https://www4.symantec.com/Vrt/offer?a_id=88724 > Obtained and formatted thumb drive as FAT32 (I did not have to bother with the diskpart procedure that is referenced as required from several sources) > Used WinZip to extract the contents of the ISO to the USB flash drive. Note: DO NOT use the Customer Recovery Disk wizard in the SSR 2013 client. > That's it, plugged it in to one of 2 x USB sockets available on the Elitepad productivity jacket. (Note: if you don't have a jacket you might be in trouble having access to only 1 x USB port. > A USB keyboard needs to be connected to the 2nd USB port as there is no touch panel functionality in the recovery environment. Note that If you wish to use a USB Ext Drive to store the recovery points, the USB Boot Flash drive can be safely removed once the environment is entered, allowing you to connect your USB Ext Drive. > In Elitepad Advanced Startup options, selected USB EFI Boot Device option. > Elitepad booted into recovery environment with navigation by keyboard thereafter (Some useful keyboard shortcuts are:- TAB to cycle the focus between objects; enter to select; [space] to check/uncheck a checkbox; right arrow key to expand a file folder to show subfolder) > Ripped a Windows 8.1 image from one Elitepad and then restored using this image to a factory state Windows 8.0 device with no issues whatsoever, just had to re-activate Windows after the restore. So anyway, the critical step in the process described above is to use WinZip or a similar archiving utility to get the ISO contents onto the flash drive because for some bizarre reason, if you use the Symantec Custom Recovery Disk wizard to burn the ISO, this causes all of the files on the flash drive to become hidden (even with "Show Hidden Files / Folders" checked in file explorer?) with the exception of autorun.inf. The problem appears to be that the Elitepad 900 GI apparently can't see these files because it does not recognise a flash drive prepared in this manner, as a valid EFI USB boot device. It seems unlikely that the Elitepad 900 is the only tablet that might be affected by this issue. Hopefully this guide might save somebody some time at some stage. Orson.
EV 11 Upgrade- EVDatabaseUpgrader failed
Has anyone had an issue with the EVDatabaseUpgrader failing? I am going from 10.4 to 11 and ran the EVDatabaseUpgrader and recieved an event id 41533 event output is below The Full log file is attached EVDatabaseUpgrader failed. Failed to upgrade Directory database. Database:[EnterpriseVaultDirectory] . Failed to execute command. Script: [D:\Program Files (x86)\Enterprise Vault\DirectoryDB_11_Migrate.sql] Line: [163] Command: [/***************************** -- Update the Statistics in PstComputer and PstExchangeMailboxAggregate table by looking up PstFile table. -- We need this to be done when Upgrade happenes. This includes following steps... -- 1. Check if any record exist in the Mailbox Aggregate table. We expect some record in this table if following SQL was run sometime in past. -- 2. We do not want to run the following SQL in build-to-build upgrade. It should run just once in a lifetime. -- 3. Calculate the PstComputer stats by looking up the PstFile table and update the PstComputer table. -- 4. Calculate the PstExchangeMailboxAggregate stats by looking up the PstFile table and insert fresh records in PstExchangeMailboxAggregate table. ************** Start **********/ -- STEP 1: Check if any record exist in the Mailbox Aggregate table. We expect some record in this table if following SQL was run sometime in past. IF NOT EXISTS (SELECT TOP (1) 1 FROM PstExchangeMailboxAggregate) BEGIN -- STEP 2: Calculate the stats by looking up the PstFile table and update the PstComputer table. UPDATE PSTComputer SET AllPSTsCount = p.TotalFileCount, MigrationCompletedPSTsCount = p.SuccessFileCount, MigrationFailedPSTsCount = p.FailedFileCount, AllPSTsFileSize = p.TotalFileSize FROM (SELECT PstFile.PstComputerIdentity PID, COUNT(1) AS TotalFileCount, -- Total file count associated with a computer SUM(FileSize) AS TotalFileSize, -- Total file size associated with a computer COUNT(CASE MigrationStatus WHEN 1000 THEN 1 END) AS FailedFileCount, -- Migration failed file count associated with a computer COUNT(CASE MigrationStatus WHEN 1400 THEN 1 END) AS SuccessFileCount -- Migration successful file count associated with a computer FROM PstFile JOIN PstComputer ON PstComputer.PstComputerIdentity = PstFile.PstComputerIdentity GROUP BY PstFile.PstComputerIdentity) as P WHERE PstComputer.PstComputerIdentity = P.PID -- STEP 3: Calculate the PstExchangeMailboxAggregate stats by looking up the PstFile table and insert fresh records in PstExchangeMailboxAggregate table. INSERT INTO PstExchangeMailboxAggregate SELECT ex.MbxIdentity, COUNT(1) AS TotalFileCount, -- Total file count associated with a mailbox COUNT(CASE MigrationStatus WHEN 1400 THEN 1 END) AS SuccessFileCount, -- Migration successful file count associated with a mailbox COUNT(CASE MigrationStatus WHEN 1000 THEN 1 END) AS FailedFileCount, -- Migration failed file count associated with a mailbox SUM(CASE MigrationStatus WHEN 1400 THEN FileSize ELSE 0 END) AS SuccessFileSize,-- Migration successful file size associated with a mailbox SUM(FileSize) AS TotalFileSize -- Total file size associated with a mailbox FROM PstFile JOIN ExchangeMailboxEntry ex ON ex.MbxIdentity = PstFile.MbxIdentity GROUP BY ex.MbxIdentity END].
Error E4F3000F: Unexpected VSS writer error. Check the application event log
Running VSR 2016 on Windows Server 2012R2. Backups ran for a week then started erroring out with the following: Error E4F3000F: Unexpected VSS writer error. Check the application event log for writer specific error. Failed VSS writers: System Writer I see this problem with SSR 2013 listed in articles with a hotfix, but nowhere do I find anything on VSR 2016.Symantec Desktop Laptop Option (SDLO) 8.0 adding Dedupe server storage pool results in Could not authenticate user
Dear Support, I'm having a problem to add in dedupe server storage pool. I have install DLO on Win Server 2012 R2 and using SQL Express 2012 For testing purpose, i'm using MYLAB\Administrator as a domain account. By referring this link https://support.symantec.com/en_US/article.TECH205055.html , could you advise on the solution part. Thanks :)
