Unable to open some items via the web app: Failed to get the document from the Storage Service
EV 11.0.1 + CHF2 Windows 2008 R2 Intermittently we're seeing the error "Failed to get the document from the Storage Service" when viewing items and attachments in the web app. We can use 'View Whole Item', no problem. I'm not sure what's going on with the web app. There aren't any errors reported in the Event logs when this problem occurs but I do see this in the IIS logs: 2015-08-20 14:02:00 GET /EnterpriseVault/properties.asp VaultID=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXvault&PVID=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXvault&SavesetID=XXXXXXXXXXXXXXX%7EXXXXXXXXXXXXXXXXXX%7EZ%7EXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX&attachment=1|-|ASP_0147|500_Server_Error 80 DDD\UNAMEXXX Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 500 0 64 25178 2015-08-20 14:02:00 GET /EnterpriseVault/properties.asp VaultID=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXvault&PVID=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXvault&SavesetID=XXXXXXXXXXXXXXX%7EXXXXXXXXXXXXXXXXXX%7EZ%7EXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX&attachment=1|-|ASP_0147|500_Server_Error 80 DDD\UNAMEXXX Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 500 0 64 24726 2015-08-20 14:02:00 GET /EnterpriseVault/properties.asp VaultID=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXvault&PVID=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXvault&SavesetID=XXXXXXXXXXXXXXX%7EXXXXXXXXXXXXXXXXXX%7EZ%7EXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX&attachment=1|-|ASP_0147|500_Server_Error 80 DDD\UNAMEXXX Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 500 0 64 10998 2015-08-20 14:02:00 GET /EnterpriseVault/properties.asp VaultID=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXvault&PVID=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXvault&SavesetID=XXXXXXXXXXXXXXX%7EXXXXXXXXXXXXXXXXXX%7EZ%7EXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX&attachment=1|-|ASP_0147|500_Server_Error 80 DDD\UNAMEXXX Mozilla/4.0+(compatible;+MSIE+8.0;+Windows+NT+6.1;+WOW64;+Trident/4.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+.NET4.0C;+.NET4.0E) 500 0 64 10608 Has anybody seen this "ASP_0147|500_Server_Error" before or have an idea on why I'm seeing it? Some of the info I've come across on the web says it could be a "resource problem" but nothing has been real helpful in getting to the bottom of this.
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