Backup failure with error code 24 & 58
Hi, We have a new customer onboarded who has the Master Server NBU version 7.0.1 on Windows 2003 R2 Std. And the client server NBU version 6.5.4 on Windows 2003 R2 Std. I know, both are EOSL(End Of Support Life). So, I have suggested the customer to upgrade the environment which will be delayed due to critical legacy applications' compatibility. But, I need to fix this backup failure issue on high priority. Coming to the issue, the client was getting backed up till 16th July, 2017. All of a sudden, the backup failed with error 58. We checked and found that the server went to hung state, due to which we are unable to login. We had then fixed login issue with the help of Wintel team, but the bakcup failure still persists. Below are errors and checks I have followed, as per Technotes. 1. Able to ping and nslookup bidirectionally 2. Firewall is disabled on the client server. 3. Able to telnet the 13782, 1556 bidirectionally between Master and Client server. 4. Added host entries in Master and Client server's hosts file 5. Created bpcd folder on client and ran a backup and 'bptestbpcd' command. But, it did not create any log file. 6. Restarted NetBackup client service and PBX service on the client server 7. No error on excuting the commands 'bpclntcmd -self', 'bpclntcmd -hn <hostname>' and 'bpclntcmd -ip 'ipaddress' on both media server and client server 8. Cleared cache on media server and unable to clear the cache in client as no option on 6.5.4 9. Error details: There is change in teh output, so provided twice for more clarification C:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client bbbbb -verbose -debug 15:11:10.774 [29496.46924] <2> bptestbpcd: VERBOSE = 0 15:11:10.837 [29496.46924] <2> vnet_pbxConnect: ../../libvlibs/vnet_pbx.c.656: pbxSetAddrEx/pbxConnectEx return error 10054:A n existing connection was forcibly closed by the remote host. 15:11:10.837 [29496.46924] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1658: 0: vnet_pbxConnect() failed: 18 0x00000012 15:11:10.837 [29496.46924] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1659: 0: save_errno: 10054 0x00002746 15:11:10.837 [29496.46924] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1660: 0: use_vnetd: 0 0x00000000 15:11:10.837 [29496.46924] <2> do_pbx_service: ../../libvlibs/vnet_connect.c.1661: 0: cr->vcr_service: bpcd 15:11:10.837 [29496.46924] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1293: 0: do_service failed: 18 0x00000012 15:11:10.853 [29496.46924] <2> vnet_pop_byte: ../../libvlibs/vnet.c.187: 0: errno: 10054 0x00002746 15:11:10.853 [29496.46924] <2> vnet_pop_byte: ../../libvlibs/vnet.c.189: 0: Function failed: 43 0x0000002b 15:11:10.853 [29496.46924] <2> vnet_pop_string: ../../libvlibs/vnet.c.269: 0: Function failed: 43 0x0000002b 15:11:10.853 [29496.46924] <2> vnet_pop_signed: ../../libvlibs/vnet.c.313: 0: Function failed: 43 0x0000002b 15:11:10.853 [29496.46924] <2> vnet_version_connect: ../../libvlibs/vnet_vnetd.c.1823: 0: Function failed: 43 0x0000002b 15:11:10.853 [29496.46924] <2> do_vnetd_service: ../../libvlibs/vnet_connect.c.1550: 0: vnet_version_connect failed: 43 0x000 0002b 15:11:10.853 [29496.46924] <2> vnet_async_connect: ../../libvlibs/vnet_connect.c.1293: 0: do_service failed: 43 0x0000002b 15:11:10.868 [29496.46924] <2> logconnections: BPCD CONNECT FROM 0.0.0.0.985 TO 10.21.1.35.13782 fd = 1628 15:11:10.868 [29496.46924] <2> bpcr_authenticate_connection: bpcr protocol error - couldn't send bpcd magic number 15:11:10.868 [29496.46924] <2> local_bpcr_connect: bpcr_authenticate_connection() failed: socket write failed 15:11:10.868 [29496.46924] <2> ConnectToBPCD: bpcd_connect_and_verify(bbbbb, bbbbbb) failed: 24 <16>bptestbpcd main: Function ConnectToBPCD(bbbbbbb) failed: 24 15:11:10.868 [29496.46924] <16> bptestbpcd main: Function ConnectToBPCD(bbbbbb) failed: 24 <2>bptestbpcd: socket write failed 15:11:10.868 [29496.46924] <2> bptestbpcd: socket write failed <2>bptestbpcd: EXIT status = 24 15:11:10.868 [29496.46924] <2> bptestbpcd: EXIT status = 24 socket write failed ************************************************************************************************** C:\Program Files\Veritas\NetBackup\bin\admincmd>bptestbpcd -client bbbbbb -verbose -debug 15:13:05.539 [46384.44488] <2> bptestbpcd: VERBOSE = 0 15:13:05.571 [46384.44488] <2> vnet_pbxConnect: ../../libvlibs/vnet_pbx.c.656: pbxSetAddrEx/pbxConnectEx return error 10054:A n existing connection was forcibly closed by the remote host.Solved2.4KViews0likes10Comments