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esa.crawler.mapi.skipMsgTypes properties clears on itself
Hi, we added a new property browser called: esa.crawler.mapi.skipMsgTypes * = IPM.Note.EnterpriseVault.Shortcut,IPM.Note.EnterpriseVault.PendingArchive.ArchiveMe,IPM.Note.EnterpriseVault.Shortcut.RestoreMe,IPM.Note.EnterpriseVault.Shortcut.DeleteMe As we collect data from both EV & File System & Exchange. after adding the new property browser, we restart the services as requested. checked all property browser details and could see that this property was added successfully. The next day, checking the properties browser, we can see that the "esa.crawler.mapi.skipMsgTypes" is there but the value is empty. We add edit again, restarted services again, confirmed that properties are show correctly. two days later, property is empty again... only this property keeps to clear the value. Any ideas ? Sarah
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Sarah_Seftel1
11 years ago Place eDiscovery Platform
568Views
2likes
3Comments
Case sensitive keyword searching in Symantec Clearwell?
Is there a way to conduct a case sensitive keyword search in the Symantec Clearwell eDiscovery platform? A case sensitive search will help eliminate false hits.
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T5
12 years ago Place eDiscovery Platform
1.6KViews
2likes
4Comments
Deleting a Legal Hold Notification
When deleting a Legal Hold Notification, is there a way to disable sending a "release" email to all custodians? This is confusing to users as typically we need to delete a notice to edit what was sent out. Thanks.
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CMB_HL
11 years ago Place eDiscovery Platform
653Views
1like
1Comment
Logging into Clearwell eDiscovery Platform Fails
We are on Clearwell 7.1.2, for a reason unbeknownst to us when trying to log in we get a message of authentication failed [#16005], User ID not found or password was incorrectly typed. I know this to be untrue because I can log in a few hours later using the same credentials. I can log out on one day, come in the next day and try to log in and get the same message. If I come back to it later, my login will sometimes be successful. I've tried restarting services, restarting the device and still get the same thing. This is becoming annoying as there are times when I need to manage some cases with high priority and I'm unable to. Has anyone had this same experience and have a solution/workaround? Thanks.
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R_P_R_
11 years ago Place eDiscovery Platform
1.9KViews
1like
8Comments
Search only the body field - excluding attachments in Clearwell?
I am attempting to only search for keywords in the body of emails (not including attachments). In the pull down box of the "Fields to Search" section, there is no option for a "body" content only search. Is there a way to search only the body content of emails in Clearwell's Advanced Search?
T5
12 years ago Place eDiscovery Platform
1.1KViews
1like
2Comments
Legal Hold Confirmation Page: There is a problem with this website's security certificate
I am configuring the Legal Hold confirmation server on a new Clearwell v7.1.2 install. By default, links to the confirmation webpage are configured as HTTPS, so when a custodian clicks on a Legal Hold confirmation link, they get this message: There is a problem with this website's security certificate. The security certificate presented by this website was issued for a different website's address. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. We recommend that you close this webpage and do not continue to this website. Click here to close this webpage. Continue to this website (not recommended). More information We will not be deploying a certificate since all access is internal. The Legal Hold guide suggests two methods to create a certificate but there is a property that will direct the user to a non-secure version of the Confirmation Server, an HTTP address instead of an HTTPS, that will eliminate this error. Property to change: esa.icp.holds.link.useHttps Value to set: false Confirm Change. No need to restart services, the new link will go to HTTP and all of the previous hold notices are accessible there.
joe_lombardo
13 years ago Place eDiscovery Platform
1.7KViews
1like
9Comments
Legal Hold question: Bulk import of custodians for new custodian notice
Clearwell version 7.1.2 I have a case that will require over 500 custodians to be added to a custodian notice. My entire Active Directory is imported in to my employee list, (50K+.) Currently, when I create the notice and click "Add Custodians" my only option is to select each custodian separately and add them to the notice. Is there a way to import the names into the custodian notice using a CSV? With over 50,000 users in my environment, searches for every custodian can be time consuming. Needless to say, adding 500+ custodians one at a time is not a pleasant prospect.
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joe_lombardo
13 years ago Place eDiscovery Platform
739Views
1like
1Comment
Need help with print or production to PDF of 1500+ documents in one package
Hi, our legal team needs to provide a hard copy package to a senior counsel for final review of documents before the case goes to court. We are being asked to print out 1500+ documents that have been reviewed/tagged in Clearwell. Here's the problem: - Using the Print function to PDF within Analysis & Review a) results in a massive file; b) does not incorporate embedded objects into the parent, such as logos and text which are broken out from an email message to separate attachments; c) makes a mess of printing Excel spreadsheets, printing them across many pages; and d) prints out a lot of other information that is not required as extra sheets. - Using the Production export to PDF is much better as the file sizes are smaller, it handles embedded objects as part of the parent, and seems to do a better job of printing Excel spreadsheets. However Production export to PDF produces one PDF file for each document. As you can imagine, this will result in 1500 PDF files or more! I have contacted Symantec tech support and they haven't provided any other solution. I am surprised that this hasn't been requested already, it would seem to be a standard type of deliverable for Clearwell. Does anyone out there have a solution?
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AMEC-SLH
12 years ago Place eDiscovery Platform
1.5KViews
1like
4Comments
Is there a way to purge some old, legacy addresses?
On a related note, is there a way to purge some old, legacy adresses from the custodian database? We have some old x 400 and x 500 addresses, that by virtue of their spaces, fouls up our collections.
jejdag
12 years ago Place eDiscovery Platform
425Views
1like
1Comment
PC Collection Include and Exclude
For PC Collection I really like the File Type Tab to include the certain file types, however i would also like to exclude certain file extensions from the collection. is it possible to do that? if it is point me in the right direction.
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cesarsalcido
13 years ago Place eDiscovery Platform
1.4KViews
1like
3Comments