Profile Synchronization only syncs few users and groups in CA 10.0
Active Directory Profile Synchronization is set to Automatically synchronize users and groups. All groups get synced, LAst synchronized date: Shows latest date (Search whole tree is checked) However only few users ~700 gets synced (Sync Date: show today's date and time). Total number of users is 10,000. Not a big volume and the interval between each sync is 8 hours. There are no event errors. No errors in DTrace. Seems the last time users were synced was Sync Date: 1/17/2014. Checked all Firewall rules and AD ports. Looks good and available on CA server. Any help is greatly appreciated.Solved4.5KViews0likes5Comments
CA Database Schema - SQL Querying
Hi there - I am currently looking to build some custom SQL queries against the CA database but am struggling to understand the various tables and their relationships. Is anyone aware of where I can find a data relationship diagram, CA data model schema, or data dictionary to assist? As a temporary option, I am looking at the IntDiscoveredItems table which I understand are similar to the alerts produced when certain hotwords are hit. However I am unsure how to link this table back to the IntHotwordID table? Any help is much appreciated.1.6KViews0likes2Comments
Access to research folder of ex-employee
Hi, One of user needs to access a research folder created by co-worker who already left the company.Even with administrator permission, we are not able to access the role assignment tab to change the permission.As far as I know, only the folder owner can change the permission.But in our case, since the folder owner already left the company, we are left with no option. Is there anyway to achieve this or does this require an enhancement from symantec?Solved2.4KViews1like3Comments
Compliance Accelerator - Adding phrases with wildcards to Hotwords
Hi, As per the administrator's guide for Compliance Accelerator, one must use double quotation marks when adding phrases to hotwords. Can I use wildcard words when adding a phrase to the hotwords? For example if I want to add the following phrase to the list of hotwords: a comp* word If yes, then how would I do it?Solved1.7KViews0likes3Comments
CA Hotword search issues
We have a number of departments and searches and in one particular department the search for hotwords always produces 0 hits. Searches for attachments and external (named) recipients works fine. After some testing, I’ve narrowed the problem down to the message route of ‘FROM <dept> to outside the organisation’. I’ve managed to get hotwords searches to produce hits when avoiding the above message route, e.g. by putting in a specific destination domain. The problem appears to be how the search defines what is ‘outside the organisation’. However, this is working in other departments but just not this particular one. Any ideas to resolve this?1KViews1like2CommentsCA Synchronization Issues with AD
In July we upgraded our EV\CA environment to 10.4. Since that time, we have not been able to get our employee accounts to synchronize with AD. The last time they did was a few hours before the upgrade. Employee groups that point to an AD group synch fine, but employees do not. At the request of support I reinstalled CA, however the issue remains. When the AD Synchronizer runs, I get the dollowing; Log Name: Symantec Enterprise Vault Source: Accelerator AD Synchronizer Date: 9/11/2014 4:46:20 AM Event ID: 546 Task Category: None Level: Information Keywords: Classic User: N/A Computer: resca01.resources.pacificlife.net Description: APP AT - Customer ID: 10 - ADSynchroniser (PID = 1672) with arguments '10 2 a ' completed execution. Curious if anyone has anything else I can try749Views1like1CommentGetting Event id 285/296 when running searches in CA
Since upgrading to 10.0.4 we have started to see issues when running searches in Compliance Accelerator. The searches never complete, but there are no errors as such in the CA console. We are seeing these errors in the eventlogs on the CA server. Event 285 APP AT - Customer ID: 2 - An Error has occured while bulk inserting search items. System.Data.SqlClient.SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlDataReader.ConsumeMetaData() at System.Data.SqlClient.SqlDataReader.get_MetaData() at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method) at System.Data.SqlClient.SqlCommand.ExecuteScalar() at KVS.Accelerator.Common.TraceDLCommand.ExecuteScalar(IDbCommand command, Boolean RetryDLs) at KVS.Accelerator.Common.TraceDLCommand.ExecuteScalar(IDbCommand command) Event 296 APP AT - Customer ID: 2 - Error processing bulk search items: Unrecoverable error bulk inserting search items. System.Data.SqlClient.SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding. at KVS.Accelerator.Search.SearchItems.InsertBulkSearchItem(SearchResults results) at KVS.Accelerator.Search.SearchQueues.SearchResultsProcessWork(ThreadSafeQueue& theQueue, Object queuedItem) We run SQL maintenance once a week when we stop all the services. Any help would be appreciated. TeddySolved1.3KViews0likes1Comment
