DA 11 no customer database update
Unfortunately I did not follow these instructions from the beginning. So I started to install a dedicated EV 11 server from the install media by using the install wizard. This server came on top to our 3 server environment with EV 10 (plus additional SQL server), where each server got a dedicated task. One for FSA, one for indexing, one for archiving. In general I wouldn't mix up the EV versions, but as the DA server holds non of the above mentioned services and we are going to upgrade to EV 11 in the near future I decided to install the EV11 basics with DA 11 Then I followed the instructions here above and I could go through it smoothly. I could successfully create a customer database, but interestingly the database is not able to update. Error message in evbaadmin: ExecuteNonQuery requires an open and available Connection. The connection's current state is closed. Event ID 59: APP ATM - Failed to update database. System.Data.SqlClient.SqlException: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, Boolean ignoreSniOpenTimeout, Int64 timerExpire, SqlConnection owningObject) at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(String host, String newPassword, Boolean redirectedUserInstance, SqlConnection owningObject, SqlConnectionString connectionOptions, Int64 timerStart) at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(SqlConnection owningObject, SqlConnectionString connectionOptions, String newPassword, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, Object providerInfo, String newPassword, SqlConnection owningObject, Boolean redirectedUserInstance) at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnection owningConnection, DbConnectionPool pool, DbConnectionOptions options) at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionPool.GetConnection(DbConnection owningObject) at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory) at System.Data.SqlClient.SqlConnection.Open() at KVS.Accelerator.Application.Install.UpdateDatabase(CustomerRow theCustomerRow, String configDSN)Solved2.8KViews0likes7Comments
EV discovery accelerator
Hi All, kindly i need your help, i installed EV discovery accelerator 11, but am not able to connect tohttp://localhost/evbaadmin/, it give me the below error "You are viewing this site without administrator privileges. Run the browser as an Administrator and ensure 'Anonymous Authentication' is disabled for this web site." i gave all the permissions on ISS but still the same problem kindly your advice regards,Solved3.6KViews0likes14Comments
Discovery Accelerator 8 Search
Hello, I have to search and export all of a users email, xyz@abc.com, emails for the last 5 years but exclude about 40 names and domains from this search. Anyone know if there is a limit to how many names you can exclude from a search? I don't have analyics enabled and wonder if that is the best method to be doing this? I ran the following search but did not get any hits. xyz@abc.com -domain1 - domain2 - domain3...etc Suggestions?Solved998Views0likes2Comments
Discovery Accelerator Not Properly Finding Archived Emails.
Previously workingEnterprise Vault 10 on Windows 2012- We have anissue with at least two users where when we search for emails, Discovery Accelerator is skipping several months or not finding emails at all then must reboot the Discovery and EV server. (We are journaling.)For example, b/w two dates, there are several months missing. If I search 1/2014 - 5/2015, accept /exportthe results and view the emails, we might be missing emails from 10/2014 - 4/2015. The results are really inconsistent with different hit values after doing the same searches. Could anyone provide any insight to how to start totroubleshoot this issue? There are two error messages I notice during this process: 1. (When selecting the user)"Some custodians do not have values for Primary attribute".......... (Yes -Symantec's answer is to upgrade everything) 2.Event log errors,missing emails: APP AT - Customer ID: 2 - Warning: Some items could not be searched: Archive: 'Journal Archive' ID: 1FA042CB64BA9B64591527A429C9AE9541110000houevault Index Volume: 2619 Search ID: 264 Description: Items or content missing from the index Reason: Items or content missing from the index Stack: 3. Event log errors after we start getting 0 hits: APP AT - Customer ID: 2 - Error processing Vault to Search off the queue: Searching Vault Thread - worker thread for index server: 1 (7) Vault ID: 9992 Number of tries: 5 Cause:Index Search failed: APP AT - Customer ID: 2 - Error processing Vault to Search off the queue: Searching Vault Thread - worker thread for index server: 1 (7) Vault ID: 9992 Number of tries: 5 Cause:Index Search failed: APP AT - Customer ID: 2 - Error processing Vault to Search off the queue: Searching Vault Thread - worker thread for index server: 1 (7) Vault ID: 9992 Number of tries: 5 Cause:Index Search failed: APP AT - Customer ID: 2 - Error processing Vault to Search off the queue: Searching Vault Thread - worker thread for index server: 1 (7) Vault ID: 9992 Number of tries: 5 Cause:Index Search failed: %1 Index: %3 Internal reference: %2 (0xc0041c0e) Index: %3 Internal reference: %2 (0xc0041c0e) Index: %3 Internal reference: %2 (0xc0041c0e) Index: %3 Internal reference: %2 (0xc0041c0e) Index Search failed: Index Search failed: Index: Internal reference: (0xc0041c0e) Index: 1FA042CB64BA9B64591527A429C9AE9541110000houevault/VolumeSet:1796 Internal reference: SRCI ThanksSolved1.4KViews0likes1Comment
Discovery Accelerator 10.4 client failing after upgrade
First had the issue with installing, but go around that following the command line install method here. https://www-secure.symantec.com/connect/forums/accelerator-install-requires-uac-be-turned Once that is done, the client installs without issue. However, once the client is started - it sees the instance it needs to talk to, but upon attempting to connect it fails and closes out the client. This error is seen in the application log. Faulting application name: AcceleratorClient.exe, version: 10.0.4.1060, time stamp: 0x51d5b819 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86 Exception code: 0xe053534f Fault offset: 0x0000c42d Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 That points to this document http://www.symantec.com/business/support/index?page=content&id=TECH214055&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1427732213471AVKTeZLwnn27Lme8MkQbNYgnG25OIJPIh4DEt However, 3 installs and even turning of UAC later I'm still at the same place. Any help?Solved2.1KViews0likes11Comments
DA Export/Production, Missing metadata
I have an export/production problem which seems to occur randomly. When exporting search results, the metatdata doesn't always get created. I've tried running the export as an account assigned the DA admin role and as the EV service account. Both ofthese accounts havelocal admin rights to all EV, CA and DA servers. I thought I saw an article a few years back that said this may happen because of perms on a temp folder somewhere but I cannot find the page again. I'm using EV andDA 10.0.4 to archive and search for Exchange email. - Steve Colegrove949Views0likes6CommentsExport not completing from Discovery Accelerator
I am having a similar issue as described in this blog post from 2012. http://www.symantec.com/connect/forums/export-not-completing We are running DA on Windows 2012 VM, Enterprise Vault is also running on Windows 2012 VMs seperate from DA and the databases are in SQL 2012. The messages are on the server but are not converting to .psts. The version of outlook is 2007. When I run this query SELECT tc.[Name] AS 'Case Name', tp.[Name] AS 'Export Name', tp.StatusID, ts.Name AS 'Status', tp.CreateDate AS 'Create Date' FROM tblProduction tp JOIN tblCase tc ON tc.CaseID = tp.CaseID JOIN tblStatus ts ON ts.StatusID = tp.StatusID The status ID is 51. I have restarted the Accelerator manager serviceand even rebooted the server, no luck. Any help would be much appreciated.2KViews0likes4Commentsdsacls command not working
Hi all, We have Windows Server 2003 Domain Controllers, the Forest Functional level is also 2003;we have deployed Exchange 2010, and EV 10.0.4 into production. before we turn on Journal archiving and use Discovery Accelerator in production, we are trying to test it first in our labs. As one of the pre-requistites for DA, we are running the following dsacls command:- dsacls "CN=Deleted Objects,DC=domain,DC=com" /takeownership this generates the following error "Parameter /takeownership was unexpected" My questions are:- 1) Do we really need to issue this command (we get a warning about it later in the istallation process) ? 2) Any ideas what is wrong with the command.. is it to do with the Domain Controllers being on Windows Server 2003 ? Any help is much apreciated regards JimSolved1.9KViews0likes1Comment
Sync Validation in Discovery Accelerator - Still an issue?
Symantec Team, It seems the issue with Sync Validation in Discovery Accelerator still continues to show up even in 10.0.4 CHF3. Here's a link to previous thread but I again ran into a customer who has their hold release sitting in the "Idle" state and had a million items in"Remaining Items". After turning off Sync Validation in the DA settings, the issue immediately went away. My understanding was that this was supposed to be fixed in 10.0.2? https://www-secure.symantec.com/connect/forums/change-legal-hold-process-da-904-cu2-1002-cu2567Views0likes1CommentDiscovery Accelarator SQL CACHE Files
Hello All I am feeling like a Discovery accelarator noob and unable to figure out cause of existence of certain files. We've Discovery Accelarator 11 CHF2 environment along with Enterprise vault 11 CHF2. On backend or SQL (2008 R2 SP1) server for Discovery accelarator, we've a folder named Data Collection Cache and it has couple of huge files with extension *.CACHE and name DASQL_MSSQL10_50.MSSQLSERVER_{49268954-4FD4-4EB6-AA04-CD59D9BB5714}_4 I am not really sure what these files are and where they're generating from. I would like to change their locations if possible as drive they're existing on is getting filled up really fast due to increasing size of these CACHE file. I can confirm they're not item pre-fetch cache folder/files, that folder is pointing to a different location on DA box itself. Hope its an easy answer. ! Thanks in advance !Solved1.1KViews0likes1Comment