Discovery Accelerator 10.4 client failing after upgrade
First had the issue with installing, but go around that following the command line install method here. https://www-secure.symantec.com/connect/forums/accelerator-install-requires-uac-be-turned Once that is done, the client installs without issue. However, once the client is started - it sees the instance it needs to talk to, but upon attempting to connect it fails and closes out the client. This error is seen in the application log. Faulting application name: AcceleratorClient.exe, version: 10.0.4.1060, time stamp: 0x51d5b819 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86 Exception code: 0xe053534f Fault offset: 0x0000c42d Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 That points to this document http://www.symantec.com/business/support/index?page=content&id=TECH214055&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1427732213471AVKTeZLwnn27Lme8MkQbNYgnG25OIJPIh4DEt However, 3 installs and even turning of UAC later I'm still at the same place. Any help?Solved2.1KViews0likes11Comments
Upgrading Discovery Accelerator not happening
Hi, We upgraded EV from 7.5 SP5 to 8.0 SP5. During this, found Discovery Accelerator is not supported for 7.5 SP5 to 8.0 SP5. Hence tried reinstalling DA but of no use. Getting "The instance 'EVBADiscovery' is currently unavailable; an administrator must upgrade it before clients can connect" while trying to connect from Discovery Accelerator client. How can we over come this? Please help. Rgds, Guru.Solved1.5KViews1like7CommentsOrder of upgrade for DA 10.0.4?
Just reading Upgrade instructions for 10.0.4. On page 34 it states; Order of upgrade in an environment with Compliance Accelerator or Discovery Accelerator If the Enterprise Vault environment that you are upgrading includes Compliance Accelerator or Discovery Accelerator, the Accelerator version must be upgraded to 10.0.4 or later. The Accelerator version can be up to one major version higher than Enterprise Vault, but it must not be lower than the version of Enterprise Vault. See the Enterprise Vault Compatibility Charts at http://www.symantec.com/docs/TECH38537. You must upgrade the Accelerator product before you upgrade Enterprise Vault. Perform the upgrades in the following order: Upgrade the Accelerator product. Then upgrade Enterprise Vault on the Accelerator server. Finally, upgrade Enterprise Vault on the Enterprise Vault server. This is a change from previous upgrades, where you had to upgrade EV first, then EV components on DA server and then DA itself. Can anyone confirm? Anyone did DA 10.0.4 upgrade yet?Solved1.5KViews1like5Comments
Change in Legal Hold Process with DA 9.0.4 CU2 / 10.0.2 CU2
Hello All Recently we upgraded our EV 9.0.1 environment to EV 9.0.4 CU3 along with appropriate DA updates. Since the upgrade, we faced issue where cases stayed in "idle" status and the legal holds didn't apply at all i.e. items stayed in "remaining items" bucket for case. We tried normal troubleshooting included with legal hold which can be read about here. However same didn't help. In the event logs we were getting Error 562, which basically indicates that some items could not be processed due to legal hold error. On quick search for that error, i stumbled on this technote 66365which tells you that after 9.0.4 CU2, DA will keep retrying applying legal hold on items which've been erroring out in hope that administrators have fixed the issue with that particular item accordingly. However, it still didn't explain why no item was going into hold state at all. The SQL query in above technote didn't help either. Running out of option, we opened case with Symantec and after couple weeks of troubleshooting, they asked us to disable "Sync validation" configuration via DA client (which is hidden by the way, to display same, you'll need to show hidden settings in DA client, steps for which are covered here.) After disabling Sync validation and restarting DA service, the items started processing and all items which DA didn't have any issue with were put on hold accordingly. The remaining items in our scenario basically are those which no longer exists in EV environment. The status changed from "Idle" to "To Add Holds" with some remaining items in case bucket. According to Symantec, the DA should basically give up after n number of retries but in our case it is not doing so. Currently investigating same. If anyone has further thoughts in this direction, please do share. Once we reach final case resolution, I'll update same here accordingly. Hope it helps ! Thank You.1.5KViews1like10CommentsError upgrading DA
Any suggestions on what I should do if I get this error when I try ot upgrade a database? DELETE failed because the following SET options have incorrect settings: 'ANSI_PADDING'. Verify that SET options are correct for use with indexed views and/or indexes on computed columns and/or query notifications and/or xml data type methods. DELETE failed because the following SET options have incorrect settings: 'ANSI_PADDING'. Verify that SET options are correct for use with indexed views and/or indexes on computed columns and/or query notifications and/or xml data type methods. DELETE failed. Other databases upgraded sucessfully, I only have 2 out of 7 that are like this. I verified that 'ANSI_PADDING' is off for all databases. Thanks.Solved1.3KViews1like8CommentsMigrate DA 9.0 SP1 to version 10
Hi all, I am in the middle of migration planning to EV10. I got it all covered with exception of DA. I am unable to find any guide that explains how to migrate DA 9.0 SP1 revision 23 to version 10. Would you know where I can find such a guide? Thanks!Solved919Views0likes5Comments
Plans to upgrade Enterprise Vault from 9 (32bit) to 10 (64-bit)
We are currently running EV and DA in the following configuration: Single EV site 2 EV MailArchive Servers (Windows 2003 Std SP2 32-bit, EV 9.0.5) 1 EV MailJournal Server (Windows 2003Std SP2 32-bit, EV 9.0.5) 1 DA Server(Windows 2003 Std SP2 32-bit, EV 9.0.5) We need to upgrade to EV 10 to support Exchange 2013. What has thrown a wrench in the clockworks is that there is no migration path from DA 9.0.5 to DA 10. Only from DA 9.0.5 to DA 11. I know that DA11 would be compatible with EV10, but from what I've read, DA11 requires the EV10 binaries installed. So the question is, will the DA11 server with EV10 binaries work in the environment until we upgrade the EV9 servers to EV10? Has anyone done the upgrade from DA 9.0.5 to DA 11?Solved901Views1like4Comments
Moving / Setting up Discovery Accelerator Customer Database on new server
Is it possible to attach to a DA customer database from a new DA server? Currently we have EV/DA 8 SP1 and are upgrading EV to version 9. We have to move to a new DA server to go to 64bit and have seen the articles on moving DA servers. Instead of moving DA servers and then upgrading, we are considering just setting up a new DA server with version 9. This would have a new configuration database and avoid those hassles. The question comes to the customer database. Can that be attached to the new DA server? Specifically, can a DA 8 customer database be attached to a DA 9 server and then upgraded independently?Solved870Views0likes3CommentsDiscovery Accelerator stuck in upgrade state after upgrade
Hi Guys, Yesterday i did an EV upgrade from version 7.5 to 8.0 SP1. It went smooth. After that i did an upgrade for DA from 7.5 SP5 to 8.0 SP1, the upgrade completed successfully but now when i check the status in the EVBAAdmin , it is stuck on upgrade and the EVBADiscovery does not open. Any ideas on this, do i need to run the upgrade again? Thanks, Majid.Solved772Views0likes3Comments
Discovery Accelerator, what to do?
Hi There, We've got a client that has upgraded to EV 8.0 SP5, and wishes to upgrade to EV9. This is not a problem, but... They were running DA 8.0 SP2, which of course is no longer running. Given that upgrades from DA 8sp2 to DA 9, and DA 8sp5 to DA 9 are not supported, and the only supported DA upgrade path to v9 is from V8sp4, would it be possible to... Upgrade DA 8sp2 to DA 8sp4, which of course will still not work, and then upgrade to DA v9? which would then work. I'm not familiar with DA so any help would be greatly appreciated. Thanks AndresSolved760Views0likes3Comments