Backup Exec 3600 R2 not showing hot fix TECH215884
Hello Support, The Backup Exec 3600 R2 does not show the hot fix TECH215884 under the appliance update in the WebUI. The appliance version running is 3.0.419.0 I have initiated the update download but there is no update detected I need to upgrade the appliance. What can i do to ensure the hotfix works. Thank you for your responses.Solved1.5KViews0likes6Comments
WebUI issue on BE3600
Hello, One of my customer is facing a weird issue. The WebUI is not functionnal on his BE3600R3 appliance. So I logged in the appliance using RDP to check if can see some event ... No event found (or maybe I missed them) In fact the probleme is arround OpsCenter WebServer service and OpsCenter Server service. I am able to start them manually using opsadmin.bat or services.msc but they stop just 2 minutes later ... Any idea ?543Views0likes1CommentUSB flash for Appliance upgrade
Hello support, I'd like to confirm if Symantec is to send us the USB flash to upgrade the appliance to the latest version. Download from file connect takes a very long time as teh internet is not very fast. The appliance is under support.Solved1.2KViews0likes4Comments
Any dependency on upgrading to BEA 3600 R4 (latest) from R2 (2012)?
Hello, Our appliance is on 2012 R2 (pretty old). As R4 is out recently, I'd like to know if there is any dependency concerning the upgrade, e.g. R2 -> R3 -> R4, or R2 -> R4? Seamlessly as well? Also, anyone could kindly point me to the official upgrade procedure? Thanks a lot!Solved603Views0likes1CommentUpgrade backup appliance 3600 R2 to R4
Hello, I have received a notification from symantec that the upgrade for the backup exec appliance R2 and R3 to the new R4 is now available... anyone knows of any documentation or steps or notes about the how to perform the upgrade? the appliance currently uses windows server 2008 R2 and backup exec 2012. what will be upgraded exactly? the backup exec. version or both the OS and the backup exec.? appreciate any input on this.Solved1.6KViews0likes3Comments
BE3600 Appliance clean upgrade to R3
Does anyone know or have suggestions on the best method to upgrade the BE3600 appliance to R3, with the catch that I want to completely wipe all data on it? Is there a way to clean install R3 from scratch, or should I just wipe the dedupe storage pool and upgrade like normal. Basically, the appliance is in a horrible state, and I want to avoid upgrading it and it having the same backup issues that we are currently seeing with it. (not to mention, with over 40TB of deduped data, it can take weeks to delete backup sets sometimes, other times the only way to get it backing up again was to reboot it, etc). I just want to make sure that I am starting R3 with a clean slate and a pristine image. Yes, I know that R4 is coming out in a week or two, but at this point it is not backing up at all, and we need it done immediatly (can't wait until August 3rd).... Now if there is an engineer on here that would want to provideme with the R4 ISO, and help me with a clean install this weekend... I'd be ok with that :) Thanks guys!Solved736Views0likes1Comment
