[IT Analytics] [OVA] Trying to update from version 11.2 to 11.3
Need some help please. As the title says, i am trying to update my OVA implemented IT Analytics 11.2 to version 11.3. It was installed via OVA Template. Downloaded the upgrade .iso file, created the diska folder, mounted iso on diska and ran the portal_upgrade.sh from / The upgrade utility installer runs, show the Terms of use and generates the 'accept' request prompt. I type 'accept' then enter... Nothing happens, utility installer closes then im back to command line. Tried to run the upgrade utility on /opt/aptare/upgrade/upgrade_installer with no success as well. 'cp: cannot stat' error I am following the Linux upgrade guide. Any ideas why it is not working please? Running everything as 'root'. Screenshots attached.Solved810Views0likes2Comments
Discovery Accelerator 10.4 client failing after upgrade
First had the issue with installing, but go around that following the command line install method here. https://www-secure.symantec.com/connect/forums/accelerator-install-requires-uac-be-turned Once that is done, the client installs without issue. However, once the client is started - it sees the instance it needs to talk to, but upon attempting to connect it fails and closes out the client. This error is seen in the application log. Faulting application name: AcceleratorClient.exe, version: 10.0.4.1060, time stamp: 0x51d5b819 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86 Exception code: 0xe053534f Fault offset: 0x0000c42d Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 That points to this document http://www.symantec.com/business/support/index?page=content&id=TECH214055&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1427732213471AVKTeZLwnn27Lme8MkQbNYgnG25OIJPIh4DEt However, 3 installs and even turning of UAC later I'm still at the same place. Any help?Solved2.1KViews0likes11Comments
Plans to upgrade Enterprise Vault from 9 (32bit) to 10 (64-bit)
We are currently running EV and DA in the following configuration: Single EV site 2 EV MailArchive Servers (Windows 2003 Std SP2 32-bit, EV 9.0.5) 1 EV MailJournal Server (Windows 2003Std SP2 32-bit, EV 9.0.5) 1 DA Server(Windows 2003 Std SP2 32-bit, EV 9.0.5) We need to upgrade to EV 10 to support Exchange 2013. What has thrown a wrench in the clockworks is that there is no migration path from DA 9.0.5 to DA 10. Only from DA 9.0.5 to DA 11. I know that DA11 would be compatible with EV10, but from what I've read, DA11 requires the EV10 binaries installed. So the question is, will the DA11 server with EV10 binaries work in the environment until we upgrade the EV9 servers to EV10? Has anyone done the upgrade from DA 9.0.5 to DA 11?Solved901Views1like4CommentsUpgrade from DA90SP4 to DA10SP4CHF1 breaks SQL replication
FYI. We had the below issue occur twice in different environments. This might or might not be happening to you, but if it does, you know now... Starting situation: Windows 2008 R2 x64 standard edition (EV and SQL server). SQL 2008R2SP2 standard edition, with log-shipping as DR solution (replication). Enterprise Vault 9.0SP4, and DA9SP4 Upgrade DA9SP4 to DA10SP4 - upgrade config-database, upgrade customer-db, verify evbaadmin is ok, verify DA10SP4 client connects ok. Apply CHF1 for DA10SP4 - upgrade etc. Verify DA10SP4CHF1 client connects ok. Logoff. Monitor SQL logshipping. You might see error: The log shipping primary database PROD SQL SERVER\INSTANCE.xxxEVDACM has backup threshold of 60 minutes and has not performed a backup log operation for 61 minutes. Check agent log and logshipping monitor information. Case 05907358457Views0likes3CommentsAfter Upgrade to 10.0.4 Compliance Accelerator is seeing 10.0.3 binaries
I upgraded CA and DA to 10.0.4 and all was well and then upgraded Enterprise Vault to 10.0.4. Though the accelerator service starts I get errors when the client attempts to retrieve instances A problem occured while retrieving the list of instances from 'server' localhost. The Accelerator service is either not running or the server could not be contacted. The event viewer has the following two entries Event ID 201 APP Undefined - Initialisation of the Accelerator Manager Failed. System.IO.FileLoadException: Could not load file or assembly 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.3.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) File name: 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.3.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' ---> System.IO.FileLoadException: Could not load file or assembly 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.4.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) File name: 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.4.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. at KVS.Accelerator.Server.Manager..ctor(ApplicationStartup Force_AS, ApplicationStartup Force_ATM, ApplicationStartup Force_Analytics) at KVS.Accelerator.Server.Manager..ctor() at KVS.Accelerator.Server.AcceleratorManager.OnStart(String[] args) Event ID 203 APP Undefined - Error when stopping the Accelerator Manager Service. System.NullReferenceException: Object reference not set to an instance of an object. at KVS.Accelerator.Server.AcceleratorManager.OnStop() As per control panel the versions of software installed are CA 10.04.1060 (install date 23/10/2013) EV 10.04.1189 (install date 12/03/2014) Any help would be much appreciated.Solved1.3KViews0likes2Comments
Error upgrading DA
Any suggestions on what I should do if I get this error when I try ot upgrade a database? DELETE failed because the following SET options have incorrect settings: 'ANSI_PADDING'. Verify that SET options are correct for use with indexed views and/or indexes on computed columns and/or query notifications and/or xml data type methods. DELETE failed because the following SET options have incorrect settings: 'ANSI_PADDING'. Verify that SET options are correct for use with indexed views and/or indexes on computed columns and/or query notifications and/or xml data type methods. DELETE failed. Other databases upgraded sucessfully, I only have 2 out of 7 that are like this. I verified that 'ANSI_PADDING' is off for all databases. Thanks.Solved1.3KViews1like8CommentsComplianc Accelerator evbaadmin cannot connect to server
Upgraded EV and CA from 9 SP2 to 10 SP4 (via the approved upgrade paths. Now, when trying to connect to evbaadmin on the CA server, get the error cannot connect to server. (and the Configuration DB and the Customer Databases were upgraded at each step.) We were/are trying to get the journaling connector configured.Solved1KViews0likes4Comments
Data Insight for Sharepoint upgrade - 4.0.1 failed
Working with a client now on upgrading their DataInsight production servers. The Manager, Collector/indexer upgrades including about 20 agents were all successfull. Moving to upgrade the Sharepoint farm per documenation we uninstalled 4.0 and ran the installer for 4.01 and it failed. We used the same procedures (with exception to uninstalling DI 4.0) and Admin account to install DI 4.0 just a month ago and did so successfully. Below is the error log followed by our installation procedures. Any assistance would be appreciated. I will only include where the errors in the log begin as its a large log (The complete log is attached). It seems an issue with JRE JRE is packed Unpacking JRE jre\bin\unpack200.exe -r "jre\lib\rt.jar.pack" "jre\lib\rt.jar" waiting for unpack200 to finish unpack done pack path doesn't exists jre\bin\unpack200.exe -r "jre\lib\charsets.jar.pack" "jre\lib\charsets.jar" waiting for unpack200 to finish unpack done jre\bin\unpack200.exe -r "jre\lib\plugin.jar.pack" "jre\lib\plugin.jar" waiting for unpack200 to finish unpack done jre\bin\unpack200.exe -r "jre\lib\deploy.jar.pack" "jre\lib\deploy.jar" waiting for unpack200 to finish unpack done jre\bin\unpack200.exe -r "jre\lib\ext\localedata.jar.pack" "jre\lib\ext\localedata.jar" waiting for unpack200 to finish unpack done jre\bin\unpack200.exe -r "jre\lib\jsse.jar.pack" "jre\lib\jsse.jar" waiting for unpack200 to finish unpack done Unpacking JRE done JRE dir: C:\Users\SVC_SH~1\AppData\Local\Temp\5\e4j8C51.tmp_dir1382985889\jre LoadDLL (0, C:\Users\SVC_SH~1\AppData\Local\Temp\5\e4j8C51.tmp_dir1382985889\jre, 0) Got JRE location C:\Users\SVC_SH~1\AppData\Local\Temp\5\e4j8C51.tmp_dir1382985889\jre (java exe: 0) MinVersion: 1.6, MaxVersion: Trying to load JVM-DLL from c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\java.exe Setting PATH C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Imaging\;e:\Program Files (x86)\Smart Projects\IsoBuster;c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\hotspot\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\client\jvm.dll (exists 1) Failed with error code 2 Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\server\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\classic\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\jrockit\jvm.dll (exists 0) Setting PATH C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Imaging\;e:\Program Files (x86)\Smart Projects\IsoBuster Setting PATH C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Imaging\;e:\Program Files (x86)\Smart Projects\IsoBuster;c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin\hotspot\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin\client\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin\server\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin\classic\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin\jrockit\jvm.dll (exists 0) Setting PATH C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Imaging\;e:\Program Files (x86)\Smart Projects\IsoBuster ERROR: Could not get DLL-Handle. ERROR: Could not load functions ERROR: Could not load bundled JRE. Trying to find another JRE. LoadDLL (0, (null), 0) Searching for a JVM GetTempPath returned 39 (last error 3) make dir returned -1 Testing location .\jre (type B) checkJavaExe (\\tsclient\c\sharepoint_agent_data_insight_4.0rp1\jre\bin\java.exe, [out], 1.6, , 1) file doesn't exist checkJavaExe returning 0 GetTempPath returned 39 (last error 183) make dir returned -1 Testing location .\jre (type R) checkJavaExe (\\tsclient\c\sharepoint_agent_data_insight_4.0rp1\jre\bin\java.exe, [out], 1.6, , 1) file doesn't exist checkJavaExe returning 0 GetTempPath returned 39 (last error 183) make dir returned -1 Testing location (type Y) GetTempPath returned 39 (last error 183) make dir returned -1 Testing location JAVA_HOME (type E) GetTempPath returned 39 (last error 203) make dir returned -1 Testing location JDK_HOME (type E) Testing relative location .\jre Search sequence finished ERROR: No JVM found ERROR: Could not find another JRE. Here is our Sharepoint 2010 installation procedure: 1. Logon to the SharePoint farm machine where the SharePoint agent has been previously installed. 2. Uninstall the old agent using the "Add/Remove Programs" applet in the Control Panel. 3. Unzip the patch files to a temporary folder. In this folder, locate the SharePoint agent installer. The installer is called either: Symantec_DataInsight_sharepoint2010_40RP1_4_0_0_4007.exe 4. Launch the installer to install the new agent. Verify the installation: In the Central Administration console, click the Sytsem Settings. Under the Farm Management page, select Manage Farm Solutions. Verify that the status for Data Insight solution for SharePoint, sdispwebsvc.wsp, is set to Deployed. Click the link for the solution. Verify that the solution is deployed to all the front-end Web servers in the farm by checking the value of “DeployedTo” field.Solved1.3KViews1like1CommentEV Discovery Accelerator - EV Versions
After reviewing the requirements for EV base software (Services or API) to be installed prior to EVDA I am not 100% as to the versions allowed. I have an EV server running 10.0.1, which will be upgraded to 10.0.4 over the coming months. I will be installing EVDA shortly (before the EV 10.0.4 upgrade) and therefore want to install 10.0.4 on the DA server to save work in the future. I know that EVDA can be at a later version than EV itself, but does this include the services/API installed on the EVDA server ? In summary, I would like to do the following: EV Server has 10.0.1 installed and running (mailbox/journal/FSA archiving) New EVDA server - install EV 10.0.4 services or API runtime , install EVDA 10.0.4 Is this OK, or do I need to install the 10.0.1 services or API runtime on the new EVDA server Thanks, AJ.Solved656Views0likes2Comments
