Discovery Accelerator 10.4 client failing after upgrade
First had the issue with installing, but go around that following the command line install method here. https://www-secure.symantec.com/connect/forums/accelerator-install-requires-uac-be-turned Once that is done, the client installs without issue. However, once the client is started - it sees the instance it needs to talk to, but upon attempting to connect it fails and closes out the client. This error is seen in the application log. Faulting application name: AcceleratorClient.exe, version: 10.0.4.1060, time stamp: 0x51d5b819 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86 Exception code: 0xe053534f Fault offset: 0x0000c42d Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 That points to this document http://www.symantec.com/business/support/index?page=content&id=TECH214055&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1427732213471AVKTeZLwnn27Lme8MkQbNYgnG25OIJPIh4DEt However, 3 installs and even turning of UAC later I'm still at the same place. Any help?Solved2.1KViews0likes11CommentsUpgrading Discovery Accelerator not happening
Hi, We upgraded EV from 7.5 SP5 to 8.0 SP5. During this, found Discovery Accelerator is not supported for 7.5 SP5 to 8.0 SP5. Hence tried reinstalling DA but of no use. Getting "The instance 'EVBADiscovery' is currently unavailable; an administrator must upgrade it before clients can connect" while trying to connect from Discovery Accelerator client. How can we over come this? Please help. Rgds, Guru.Solved1.5KViews1like7CommentsOrder of upgrade for DA 10.0.4?
Just reading Upgrade instructions for 10.0.4. On page 34 it states; Order of upgrade in an environment with Compliance Accelerator or Discovery Accelerator If the Enterprise Vault environment that you are upgrading includes Compliance Accelerator or Discovery Accelerator, the Accelerator version must be upgraded to 10.0.4 or later. The Accelerator version can be up to one major version higher than Enterprise Vault, but it must not be lower than the version of Enterprise Vault. See the Enterprise Vault Compatibility Charts at http://www.symantec.com/docs/TECH38537. You must upgrade the Accelerator product before you upgrade Enterprise Vault. Perform the upgrades in the following order: Upgrade the Accelerator product. Then upgrade Enterprise Vault on the Accelerator server. Finally, upgrade Enterprise Vault on the Enterprise Vault server. This is a change from previous upgrades, where you had to upgrade EV first, then EV components on DA server and then DA itself. Can anyone confirm? Anyone did DA 10.0.4 upgrade yet?Solved1.5KViews1like5CommentsChange in Legal Hold Process with DA 9.0.4 CU2 / 10.0.2 CU2
Hello All Recently we upgraded our EV 9.0.1 environment to EV 9.0.4 CU3 along with appropriate DA updates. Since the upgrade, we faced issue where cases stayed in "idle" status and the legal holds didn't apply at all i.e. items stayed in "remaining items" bucket for case. We tried normal troubleshooting included with legal hold which can be read about here. However same didn't help. In the event logs we were getting Error 562, which basically indicates that some items could not be processed due to legal hold error. On quick search for that error, i stumbled on this technote 66365which tells you that after 9.0.4 CU2, DA will keep retrying applying legal hold on items which've been erroring out in hope that administrators have fixed the issue with that particular item accordingly. However, it still didn't explain why no item was going into hold state at all. The SQL query in above technote didn't help either. Running out of option, we opened case with Symantec and after couple weeks of troubleshooting, they asked us to disable "Sync validation" configuration via DA client (which is hidden by the way, to display same, you'll need to show hidden settings in DA client, steps for which are covered here.) After disabling Sync validation and restarting DA service, the items started processing and all items which DA didn't have any issue with were put on hold accordingly. The remaining items in our scenario basically are those which no longer exists in EV environment. The status changed from "Idle" to "To Add Holds" with some remaining items in case bucket. According to Symantec, the DA should basically give up after n number of retries but in our case it is not doing so. Currently investigating same. If anyone has further thoughts in this direction, please do share. Once we reach final case resolution, I'll update same here accordingly. Hope it helps ! Thank You.1.5KViews1like10CommentsAfter Upgrade to 10.0.4 Compliance Accelerator is seeing 10.0.3 binaries
I upgraded CA and DA to 10.0.4 and all was well and then upgraded Enterprise Vault to 10.0.4. Though the accelerator service starts I get errors when the client attempts to retrieve instances A problem occured while retrieving the list of instances from 'server' localhost. The Accelerator service is either not running or the server could not be contacted. The event viewer has the following two entries Event ID 201 APP Undefined - Initialisation of the Accelerator Manager Failed. System.IO.FileLoadException: Could not load file or assembly 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.3.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) File name: 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.3.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' ---> System.IO.FileLoadException: Could not load file or assembly 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.4.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040) File name: 'KVS.EnterpriseVault.ProcessManagement, Version=10.0.4.0, Culture=neutral, PublicKeyToken=26c5e2ccf2b9267c' WRN: Assembly binding logging is turned OFF. To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1. Note: There is some performance penalty associated with assembly bind failure logging. To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog]. at KVS.Accelerator.Server.Manager..ctor(ApplicationStartup Force_AS, ApplicationStartup Force_ATM, ApplicationStartup Force_Analytics) at KVS.Accelerator.Server.Manager..ctor() at KVS.Accelerator.Server.AcceleratorManager.OnStart(String[] args) Event ID 203 APP Undefined - Error when stopping the Accelerator Manager Service. System.NullReferenceException: Object reference not set to an instance of an object. at KVS.Accelerator.Server.AcceleratorManager.OnStop() As per control panel the versions of software installed are CA 10.04.1060 (install date 23/10/2013) EV 10.04.1189 (install date 12/03/2014) Any help would be much appreciated.Solved1.3KViews0likes2CommentsData Insight for Sharepoint upgrade - 4.0.1 failed
Working with a client now on upgrading their DataInsight production servers. The Manager, Collector/indexer upgrades including about 20 agents were all successfull. Moving to upgrade the Sharepoint farm per documenation we uninstalled 4.0 and ran the installer for 4.01 and it failed. We used the same procedures (with exception to uninstalling DI 4.0) and Admin account to install DI 4.0 just a month ago and did so successfully. Below is the error log followed by our installation procedures. Any assistance would be appreciated. I will only include where the errors in the log begin as its a large log (The complete log is attached). It seems an issue with JRE JRE is packed Unpacking JRE jre\bin\unpack200.exe -r "jre\lib\rt.jar.pack" "jre\lib\rt.jar" waiting for unpack200 to finish unpack done pack path doesn't exists jre\bin\unpack200.exe -r "jre\lib\charsets.jar.pack" "jre\lib\charsets.jar" waiting for unpack200 to finish unpack done jre\bin\unpack200.exe -r "jre\lib\plugin.jar.pack" "jre\lib\plugin.jar" waiting for unpack200 to finish unpack done jre\bin\unpack200.exe -r "jre\lib\deploy.jar.pack" "jre\lib\deploy.jar" waiting for unpack200 to finish unpack done jre\bin\unpack200.exe -r "jre\lib\ext\localedata.jar.pack" "jre\lib\ext\localedata.jar" waiting for unpack200 to finish unpack done jre\bin\unpack200.exe -r "jre\lib\jsse.jar.pack" "jre\lib\jsse.jar" waiting for unpack200 to finish unpack done Unpacking JRE done JRE dir: C:\Users\SVC_SH~1\AppData\Local\Temp\5\e4j8C51.tmp_dir1382985889\jre LoadDLL (0, C:\Users\SVC_SH~1\AppData\Local\Temp\5\e4j8C51.tmp_dir1382985889\jre, 0) Got JRE location C:\Users\SVC_SH~1\AppData\Local\Temp\5\e4j8C51.tmp_dir1382985889\jre (java exe: 0) MinVersion: 1.6, MaxVersion: Trying to load JVM-DLL from c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\java.exe Setting PATH C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Imaging\;e:\Program Files (x86)\Smart Projects\IsoBuster;c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\hotspot\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\client\jvm.dll (exists 1) Failed with error code 2 Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\server\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\classic\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\jrockit\jvm.dll (exists 0) Setting PATH C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Imaging\;e:\Program Files (x86)\Smart Projects\IsoBuster Setting PATH C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Imaging\;e:\Program Files (x86)\Smart Projects\IsoBuster;c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin\hotspot\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin\client\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin\server\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin\classic\jvm.dll (exists 0) Trying c:\users\svc_sh~1\appdata\local\temp\5\e4j8c51.tmp_dir1382985889\jre\bin\..\jre\bin\jrockit\jvm.dll (exists 0) Setting PATH C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Windows Imaging\;e:\Program Files (x86)\Smart Projects\IsoBuster ERROR: Could not get DLL-Handle. ERROR: Could not load functions ERROR: Could not load bundled JRE. Trying to find another JRE. LoadDLL (0, (null), 0) Searching for a JVM GetTempPath returned 39 (last error 3) make dir returned -1 Testing location .\jre (type B) checkJavaExe (\\tsclient\c\sharepoint_agent_data_insight_4.0rp1\jre\bin\java.exe, [out], 1.6, , 1) file doesn't exist checkJavaExe returning 0 GetTempPath returned 39 (last error 183) make dir returned -1 Testing location .\jre (type R) checkJavaExe (\\tsclient\c\sharepoint_agent_data_insight_4.0rp1\jre\bin\java.exe, [out], 1.6, , 1) file doesn't exist checkJavaExe returning 0 GetTempPath returned 39 (last error 183) make dir returned -1 Testing location (type Y) GetTempPath returned 39 (last error 183) make dir returned -1 Testing location JAVA_HOME (type E) GetTempPath returned 39 (last error 203) make dir returned -1 Testing location JDK_HOME (type E) Testing relative location .\jre Search sequence finished ERROR: No JVM found ERROR: Could not find another JRE. Here is our Sharepoint 2010 installation procedure: 1. Logon to the SharePoint farm machine where the SharePoint agent has been previously installed. 2. Uninstall the old agent using the "Add/Remove Programs" applet in the Control Panel. 3. Unzip the patch files to a temporary folder. In this folder, locate the SharePoint agent installer. The installer is called either: Symantec_DataInsight_sharepoint2010_40RP1_4_0_0_4007.exe 4. Launch the installer to install the new agent. Verify the installation: In the Central Administration console, click the Sytsem Settings. Under the Farm Management page, select Manage Farm Solutions. Verify that the status for Data Insight solution for SharePoint, sdispwebsvc.wsp, is set to Deployed. Click the link for the solution. Verify that the solution is deployed to all the front-end Web servers in the farm by checking the value of “DeployedTo” field.Solved1.3KViews1like1CommentError upgrading DA
Any suggestions on what I should do if I get this error when I try ot upgrade a database? DELETE failed because the following SET options have incorrect settings: 'ANSI_PADDING'. Verify that SET options are correct for use with indexed views and/or indexes on computed columns and/or query notifications and/or xml data type methods. DELETE failed because the following SET options have incorrect settings: 'ANSI_PADDING'. Verify that SET options are correct for use with indexed views and/or indexes on computed columns and/or query notifications and/or xml data type methods. DELETE failed. Other databases upgraded sucessfully, I only have 2 out of 7 that are like this. I verified that 'ANSI_PADDING' is off for all databases. Thanks.Solved1.3KViews1like8CommentsComplianc Accelerator evbaadmin cannot connect to server
Upgraded EV and CA from 9 SP2 to 10 SP4 (via the approved upgrade paths. Now, when trying to connect to evbaadmin on the CA server, get the error cannot connect to server. (and the Configuration DB and the Customer Databases were upgraded at each step.) We were/are trying to get the journaling connector configured.Solved1KViews0likes4CommentsEV 9, Compliance Accelerator 9 and Domino
I have a user who receives this error message when they try to view the original from Compliance Accelerator 9 with Domino. View Originals - Database Not Found - Select Servers to Search. Then I get Search Server- File does not exist. This apparently has never worked. I'm getting thrown into this after the servers have been deployed so I'm not overly familiar with the network. There are three servers, an EV SQL server for the Directory Database, an EV Directory Server and an EV Domino Gateway server. Currently the evsite dns records point to the directory server as I would think they should. I'm not seeing any event log errors on either the Directory or Gateway servers. I'm thinking this may be a simple DNS or client configuration issue. If anyone has any suggestions it would be greatly appreciated.Solved1KViews0likes10CommentsMigrate DA 9.0 SP1 to version 10
Hi all, I am in the middle of migration planning to EV10. I got it all covered with exception of DA. I am unable to find any guide that explains how to migrate DA 9.0 SP1 revision 23 to version 10. Would you know where I can find such a guide? Thanks!Solved919Views0likes5Comments