VMWare Backups Failing - Login Failure?
Hi, We have recently started having an error when backing up VM's via the vCenter server: The job failed with the following error: A failure occurred while locking the virtual machine in place for backup/restore operations. VDDK-WARN: VixDiskLibVim: Login Failure. Callback error 1800 at 2500. I can't find much information on this callback error code, anyone have any insights? The account used has full top level vCenter permissions and previously worked. I have ran a debug and at the point of failure we see: [fsys\shared] - VDDK-Log: [LoadTempHive] Registry hive D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi225\BCD is loaded under the name mntApi388674662730830357 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{9dea862c-5cdd-4e70-acc1-f32b344d4795}\Elements\12000002 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{df2aff03-2345-11df-9851-e076a68f85fc}\Elements\12000002 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{df2aff02-2345-11df-9851-e076a68f85fc}\Elements\12000002 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{df2aff04-2345-11df-9851-e076a68f85fc}\Elements\12000002 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{521d7511-7875-11e7-93d9-e44bb22fdbc2}\Elements\26000022. [fsys\shared] - VDDK-Log: BootConfiguration::GetDefaultOsInfoFromVistaBCD error 0 [fsys\shared] - VDDK-Warn: ERROR: Error 13 reading Element value from key mntApi388674662730830357\Objects\{9dea862c-5cdd-4e70-acc1-f32b344d4795}\Elements\24000001 [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{521d7511-7875-11e7-93d9-e44bb22fdbc2}\Elements\26000022. [fsys\shared] - VDDK-Warn: ERROR 2 opening key mntApi388674662730830357\Objects\{521d7510-7875-11e7-93d9-e44bb22fdbc2}\Elements\26000022. [fsys\shared] - VDDK-Log: BootConfiguration::RetrieveVistaOsEntries error 0 entries:2 [fsys\shared] - VDDK-Log: PopulateOperatingSystemEntries error 0 [fsys\shared] - VDDK-Log: Unloaded hive mntApi388674662730830357 [fsys\shared] - VDDK-Log: DeleteHive: Deleted 8 hive log files on cleanup. [fsys\shared] - VDDK-Log: OSLoaderEntry: 'Windows' 'Windows Server 2012 R2' (disk:0 partition:0 offset:368050176) [fsys\shared] - VDDK-Log: Mntapi_GetSystemVolume: System volume found (BCD, index 1) [fsys\shared] - VDDK-Log: CopyHive: Copied 4 hive log files on D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi55. [fsys\shared] - VDDK-Log: [LoadTempHive] Registry hive D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi55\SOFTWARE is loaded under the name mntApi396366928930830357 [fsys\shared] - VDDK-Warn: ERROR: Error 2 reading CSDVersion value from key mntApi396366928930830357\Microsoft\Windows NT\CurrentVersion [fsys\shared] - VDDK-Warn: ERROR 2 reading SP information [fsys\shared] - VDDK-Log: CurrentType key is Multiprocessor Free [fsys\shared] - VDDK-Log: 64 bit registry contains Multiprocessor Free [fsys\shared] - VDDK-Log: Product name is Windows Server 2012 R2 Datacenter [fsys\shared] - VDDK-Log: OSLoaderEntry: 'Windows' 'Windows Server 2012 R2' (disk:0 partition:0 offset:368050176) [fsys\shared] - VDDK-Log: Mntapi_GetSystemVolume: System volume found (BCD, index 1) [fsys\shared] - VDDK-Log: CopyHive: Copied 4 hive log files on D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi59. [fsys\shared] - VDDK-Log: [LoadTempHive] Registry hive D:\Program Files\Veritas\Backup Exec\Data\VMwareTemp\vixmntapi59\SYSTEM is loaded under the name mntApi398936896330830357 [fsys\shared] - VDDK-Warn: ERROR: Error reading from mntApi398936896330830357\ControlSet001\Services\vmxnet - 2. [fsys\shared] - VDDK-Warn: ERROR 2 getting vmxnet information, assuming vmxnet is not installed [fsys\shared] - VDDK-Log: Unloaded hive mntApi396366928930830357 [fsys\shared] - VDDK-Log: DeleteHive: Deleted 8 hive log files on cleanup. [fsys\shared] - VDDK-Log: Unloaded hive mntApi398936896330830357 [fsys\shared] - VDDK-Log: DeleteHive: Deleted 8 hive log files on cleanup. [fsys\shared] - VDDK-Log: OSLoaderEntry: 'Windows' 'Windows Server 2012 R2' (disk:0 partition:0 offset:368050176) Thanks,Solved2.6KViews0likes2Comments