Exporting and recreating split PST files
Hello, Using Discovery Accelerator 9, I've exported out a significant amount of email for a custodian (about 50GB). I've selected to export as 'Original Type' and to encapsulate in a PST format. Doing this, I've run across a couple of questions that I'm not able to answer fully and I'm hoping someone here can do so. Question 1: The PST files split into 1.32GB size chunks and seems to divide the PST files exactly on this size (like a zip file). After looking at a PST file, it seems to possibly parse the msg files in different PST files. Meaning an email with one attachment can possibly save the email in one PST and the attachment in another. Is this something that it does? If so, is there an option to have it not do this? Question 2: After the above, it also looks like it does not retain original folder structures (maybe it never had one being in the archive). If this is correct, is there another method of export that may solve that? Thanks so much for any help.Solved2.3KViews0likes7Comments
Searching mails with blank titles
Hello, We are using Discovery Accelerator 11 and one of the specific search we intend to do is to look for all the mails with a blank subject. In the search terms, for "Subject" we've tried to put the entry "" or to press space. But the system don't understand this command. Does someone knows how to do that? I've searched on the other posts but can't find someone else having the same problem. Thanks and regards1.3KViews0likes2Comments
discovery accellerator (11.0.1) search never start
hi all, i've an issue on the DA search, i have submitted the search and it remains in a "searching status" and never end I've change the value of Vault Directory Synchronization => Upgrade Vault Search v5 but the situation is the same The search in the EV is not upgrade after the upgrade from the 10 version is a must the upgrade of the search to run a search in DA? Thanks Fabrizio992Views0likes2Comments
unable to find user details in DA client
I am team trying to search one user in DA client, but could not find the user and failed, please advice how to fix this issue Below are findings: 1. user AD is disabled 2. user outlook mailbox is deleted 3. user EV account is enabled Note: issue is only for one user, we could search for other users662Views0likes3CommentsDiscovery Accelerator 10.4 client failing after upgrade
First had the issue with installing, but go around that following the command line install method here. https://www-secure.symantec.com/connect/forums/accelerator-install-requires-uac-be-turned Once that is done, the client installs without issue. However, once the client is started - it sees the instance it needs to talk to, but upon attempting to connect it fails and closes out the client. This error is seen in the application log. Faulting application name: AcceleratorClient.exe, version: 10.0.4.1060, time stamp: 0x51d5b819 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86 Exception code: 0xe053534f Fault offset: 0x0000c42d Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 That points to this document http://www.symantec.com/business/support/index?page=content&id=TECH214055&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1427732213471AVKTeZLwnn27Lme8MkQbNYgnG25OIJPIh4DEt However, 3 installs and even turning of UAC later I'm still at the same place. Any help?Solved2.1KViews0likes11Comments
Office 365 on Discovery Accelerator Client Computer
Hello. Is Office 365 supported on the DA client computer? The eDiscovery environment is EV and DA 10.0.4 CHF 3. According to http://www.symantec.com/business/support/index?page=content&id=HOWTO58721#v17845555 Office 365 is not listed as supported on the client computer. Thank you. TammySolved750Views0likes3Comments
exclude external email address while including multiple custodians
I need to conduct a search in DA 10.0 for emails sent to or from a long list of custodians, while excluding any to or from one external email address. I've tried many different approaches but can't get any that work. If I were to write it out as a string, I'm looking for something like the following. To or from: (C:John Kennedy OR C:Harry Truman OR C:Theodore Roosevelt) AND NOT (HelenThomas@gmail.com) Any advice would be appreciated. Thanks, DavidSolved827Views0likes2CommentsCompliance Accelerator Client via Citrix issue opening .pdf files
We are trying to get our remote email reviewers to review emails by using the compliance accelerator client via Citrix. All in all it seems to work fine with the exception of opening .pdf files. When opening a .pdf file we get the following error There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again.(103:103) When the CA client is local with Adobe local we do not see this issue. We are running Adobe reader 10.1.7. and where others have seen this error but not related to CA the issue has either been due to opening documents in a browser or protected mode. I have tried what has been suggested without any luck. Does anyone have any thoughts out there? TeddySolved2KViews1like9Comments