After 8.0 upgrade can't copy/paste legal hold from Word
Has anyone else had an issue with being able to copy from a Word document into the body of a legal hold after upgrading to version 8.0? It returns an error: "Length of the notice body has exceeded the maximum limit of 13000 characters. The characters used by the HTML editor for tagging are also considered in the characters limit." The characters don't exceed that limit, so I think it has to do with the HTML issue.1.6KViews1like9Comments
another needing the Clearwell default login and pwd
I'm in the process of installing Clearwell 7.1.3 for a client. I have all the documentation they've supplied including licenses etc. However, nowhere in any of their material is the Clearwell app default "superuser" login detail supplied. Can someone PM me this please so I can finish off this bit of work.Solved889Views0likes3CommentsClearwell 7.1.4 HTTP request error
Upon logging into (7.1.4) UI, my main dashboard has a popup window error. Am also getting same window every time I open a case and am taken to the case home. Window says "Failure: Unable to retrieve chart: HTTP request error" Services restart did not fix. Also getting other error : When trying to download export job: it says unable to dowload from "Clearwell web path".Unable to open this internet Site. It is not happening with all user, there are only few users who are facing this issue. Anyone else seen this? Best Regards, Deepak JindalSolved673Views0likes2CommentsUnable to run Clearwell Utility
Hi, I am trying to run Clearwell utility and choose Stop all Clearwell Services but when I hit Enter it gives me error : Stopping All Clearwell Services... ======== target = stop-services Buildfile: build.xml log4j:ERROR setFile(null,true) call failed. java.io.FileNotFoundException: logs\ant_output.log (Access is denied) at java.io.FileOutputStream.openAppend(Native Method) at java.io.FileOutputStream.<init>(FileOutputStream.java:192) at java.io.FileOutputStream.<init>(FileOutputStream.java:116) at org.apache.log4j.FileAppender.setFile(FileAppender.java:294) at org.apache.log4j.RollingFileAppender.setFile(RollingFileAppender.java :207) at org.apache.log4j.FileAppender.activateOptions(FileAppender.java:165) at org.apache.log4j.config.PropertySetter.activate(PropertySetter.java:3 07) at org.apache.log4j.config.PropertySetter.setProperties(PropertySetter.j ava:172) at org.apache.log4j.config.PropertySetter.setProperties(PropertySetter.j ava:104) at org.apache.log4j.PropertyConfigurator.parseAppender(PropertyConfigura tor.java:809) at org.apache.log4j.PropertyConfigurator.parseCategory(PropertyConfigura tor.java:735) at org.apache.log4j.PropertyConfigurator.configureRootCategory(PropertyC onfigurator.java:615) at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurato r.java:502) at org.apache.log4j.PropertyConfigurator.doConfigure(PropertyConfigurato r.java:547) at org.apache.log4j.helpers.OptionConverter.selectAndConfigure(OptionCon verter.java:483) at org.apache.log4j.LogManager.<clinit>(LogManager.java:127) at org.apache.log4j.Logger.getLogger(Logger.java:104) at org.apache.tools.ant.listener.Log4jListener.<init>(Log4jListener.java :49) at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstruct orAccessorImpl.java:39) at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingC onstructorAccessorImpl.java:27) at java.lang.reflect.Constructor.newInstance(Constructor.java:513) at java.lang.Class.newInstance0(Class.java:355) at java.lang.Class.newInstance(Class.java:308) Please help. at org.apache.tools.ant.util.ClasspathUtils.newInstance(ClasspathUtils.j ava:267) at org.apache.tools.ant.Main.addBuildListeners(Main.java:739)Solved863Views0likes4Comments
Collection Tasks - Best Practice
I am new to Clearwell and this is my first time seeing the forum so I am very new to this method of seeking information. I'd like to get feedback on best practice for setting up collection tasks. I'm not finding what I need in the Clearwell documentation and I am wondering if maybe other users could share how they set up tasks? Currently, we are setting up the collections by case/matter. If the matter is Doe v. Co., then I create a collection for "Doe v. Co." and all of the collection tasks for that matter are scheduled under that collection "folder"/container. During a support call yesterday, I was made aware of another way to set up collections which makes a lot of sense to me as well so I am trying to determine best practice for the long run. I learned that instead of creating a matter-specific collection, the collection could be more task-specific like "Johnny Depp's - Email Archive". The collection task wouldn't be tied to a case/matter at this point. I can see how this would prevent duplicating efforts. Currently, if we have two matters with a shared custodian, I am creating two separate collection tasks to collect the same data. I am hopeful that my question and scenario makes sense because I am not as familiar with the lingo as I would like to be and I still have so much to learn. Ultimately, I am trying to make sure that we are setting up the collections/collection tasks in the most effective way. Suggestions would be much appreciated. Thank you!Solved740Views0likes1Comment
After 8.0 upgrade can't copy/paste legal hold from Word
Has anyone else had an issue with being able to copy from a Word document into the body of a legal hold after upgrading to version 8.0? It returns an error: "Length of the notice body has exceeded the maximum limit of 13000 characters. The characters used by the HTML editor for tagging are also considered in the characters limit." The characters don't exceed that limit, so I think it has to do with the HTML issue.