Trying to Upgrade clearwell from 7.1.2 to 7.1.3
Im trying to upgrade to 8.1.1 eventually but inorder to get there I need to go to 7.1.3 then to 8.1 etc.... My PROBLEM is that when I try the upgrade from 7.1.2 to 7.1.3 I click on the setup program for 7.1.3 and I get the following message right away. "MySQL 5.5.8 has been identified on the system. To successfully upgrade MySQL (part of Clearwell), you must run the installer under the same account that was originally used to install MySQL 5.5.8. Please login with the correct account before running the installation" So the problem is I dont know what account was used. Is there a force command to install/upgrade my version of 7.1.2 to 7.1.3. I have tried the following that someone had used to upgrade 7.1.3 to 7.1.4 and it worked but it did not work for my upgrade path and gave me same message regarding the need to login as account that origianlly insstalled software etc.. Tried this but still nothing.. ...\setup.exe /v"FORCEMYSQLUPGRADE=1" Not sure what do do now. We have searched the registry to see if we could determine a MySQL install instance but cant see to find it. Also there is no uninstall package for MySQL 5.5.8 in the control panel remove program section. MySQL is definitly on the system as I can login into it and get to the MySQL prompt via the command prompt. Any suggestions would be appreciated. Thanks
Clearwell Sets exclusions
Hi I am running a number of collections and sets and have an issue with the sets part. The sets are excluding a large amount of files from the collection, example in one is the collection returns 100,081 search hits and the corresponding set excludes everything except 15 of these. Is this normal behaviour for sets? ThankseDiscovery Clearwell 7.1.2 ERROR production exceptions
Hello Has anyone seen the following Clearwell error exceptions from a production Export? com.teneo.esa.production.job.ProductionJobException: [#416227] Production job failed with exception: com.teneo.esa.production.job.ProductionJobException: [#416224]
