Symantec Log Gathering Utility Copyright (c) 2012 Symantec Corporation. All rights reserved. ====================================================================== Case number: 5678 Date/time: 11-15-2020,10:09:46 Computer name: MININT-MPSN7UI User notes: ----start---- -----end----- ====================================================================== ======== Processing VXGATHER_EXEDIR 11-15-2020,10:09:46 : VXGATHER_EXEDIR = X:\windows\shell\Utilities ======== Processing VXGATHER_WORKINGDIR 11-15-2020,10:09:46 : VXGATHER_WORKINGDIR = X: ======== Processing VXGATHER_OUTPUTDIR 11-15-2020,10:09:46 : VXGATHER_OUTPUTDIR = D:\5678_MININT-MPSN7UI ======== Processing VXGATHER_LOGFILE 11-15-2020,10:09:46 : VXGATHER_LOGFILE = D:\5678_MININT-MPSN7UI\VxGather.log ======== Processing VxUpdateInstallPath 11-15-2020,10:09:46 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\VxUpdate\InstallPath". The system cannot find the file specified. Error 2 11-15-2020,10:09:46 : VxUpdateInstallPath = ======== Processing VxUpdateProductCode 11-15-2020,10:09:46 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\VxUpdate\Installed Product Code". The system cannot find the file specified. Error 2 11-15-2020,10:09:46 : VxUpdateProductCode = ======== Processing VxWebVersion 11-15-2020,10:09:46 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\VRTSweb\Version". The system cannot find the file specified. Error 2 11-15-2020,10:09:46 : VxWebVersion = ======== Processing VxWebPath 11-15-2020,10:09:46 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\VRTSweb\Path". The system cannot find the file specified. Error 2 11-15-2020,10:09:46 : VxWebPath = ======== Processing VxJREPath 11-15-2020,10:09:46 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\VRTSjre\Path". The system cannot find the file specified. Error 2 11-15-2020,10:09:46 : VxJREPath = ======== Processing VxJREVersion 11-15-2020,10:09:46 : Failed to read registry value "HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\VRTSjre\Version". The system cannot find the file specified. Error 2 11-15-2020,10:09:46 : VxJREVersion = ======== Processing Config File 11-15-2020,10:09:46 : File buffered to the output cab: X:\windows\shell\Utilities\SupportGather_SRD.xml --> D:\5678_MININT-MPSN7UI\\SupportGather_SRD.xml ======== Processing SSR Partition Info 11-15-2020,10:09:46 : Launching executable: "PartInfo.exe" -all -out D:\5678_MININT-MPSN7UI\PartInfo.txt 11-15-2020,10:09:46 : Console output: ----start---- Getting partition info from all drives Partition information for drive 0 Partition information for drive 1 Partition information for drive 2 Partition information for drive 3 Error connecting to device 4 Error EBAB03EE: Operating System API true failed. Error connecting to device 5 Error EBAB03EE: Operating System API true failed. Error connecting to device 6 Error EBAB03EE: Operating System API true failed. Error connecting to device 7 Error EBAB03EE: Operating System API true failed. Error connecting to device 8 Error EBAB03EE: Operating System API true failed. -----end----- 11-15-2020,10:09:46 : Launch successful. Exit code: 0 ======== Processing SSR SME Dump 11-15-2020,10:09:46 : Launching executable: "SmeDump.exe" -out D:\5678_MININT-MPSN7UI\SMEDump.txt 11-15-2020,10:09:57 : Launch successful. Exit code: 0 ======== Processing Support Logs 11-15-2020,10:09:57 : File buffered to the output cab: X:\Support\RestoreWizard.Dbg --> D:\5678_MININT-MPSN7UI\Support\RestoreWizard.Dbg ======== Processing Logs 11-15-2020,10:09:57 : File buffered to the output cab: X:\Support\Logs\DlMapper.dbg --> D:\5678_MININT-MPSN7UI\Support\Logs\DlMapper.dbg ======== Processing Console Logs 11-15-2020,10:09:57 : Failed to copy "X:\Support\Console\*.*". The system cannot find the file specified. Error 2 11-15-2020,10:09:57 : Gather complete! 11-15-2020,10:09:57 : Compressing output to D:\5678_MININT-MPSN7UI\5678_MININT-MPSN7UI.cab