BE15 install fails after SQL installs fine.

[Battletek]

Hi all,

Been trying to install BE15 trial on a VM running Server 2012, Everything appears to be going fine until the end of the install. 

It fails with multiple SQL related errors.

Below is my log, Please help me with this issue. I'm at my wits end.

sbattle@zacks.com

312-265-9264

Symantec Backup Exec (TM) 15 Installation Log

06-22-2016,10:18:34 : Symantec Backup Exec

06-22-2016,10:18:34 : Windows Operating System Version: 6.3 - Server

06-22-2016,10:18:34 : GUI-Shell is installed. Not a CORE OS.

06-22-2016,10:18:36 : Checking MSXML6 Version.

06-22-2016,10:18:36 : Minimum required MSXML6 version is: 6.20.2003.0

06-22-2016,10:18:36 : C:\Windows\system32\msxml6.dll

06-22-2016,10:18:36 : MSXML6 available version is: 6.30.9600.18046

06-22-2016,10:18:36 : Checking Windows Installer Version.

06-22-2016,10:18:36 : Windows Installer Version: 5.0.9600.18224

06-22-2016,10:18:36 : Symantec Backup Exec

06-22-2016,10:18:36 : Executing managed _Setup:

06-22-2016,10:18:36 : C:\Users\zadmin\Desktop\BE15\BE\WINNT\INSTALL\BEx64\Install\_Setup.exe

06-22-2016,10:18:36 : Loading XML from:

06-22-2016,10:18:36 : C:\Users\zadmin\Desktop\BE15\BE\WINNT\INSTALL\BEx64\Install\IFProducts.xml

06-22-2016,10:18:36 : RawsDlgSequence::CheckInstMode

06-22-2016,10:18:36 : BEOperations::BE_GetInstalledProdCodeVersion()

06-22-2016,10:18:36 : The product detected. PID: , version: .

06-22-2016,10:18:38 : Using installation media verification file: C:\Users\zadmin\Desktop\BE15\BE\WINNT\INSTALL\BEx64\Install\Manifest.csm

06-22-2016,10:18:47 : Processed 699 files.

06-22-2016,10:18:48 : Install media verification completed successfully.

06-22-2016,10:18:48 : Processing completed in 0 hours 0 minutes 11 seconds

06-22-2016,10:18:48 : CheckOpenBEUI...

06-22-2016,10:18:48 : BEOperations::BE_GetInstalledProdCodeVersion()

06-22-2016,10:18:48 : The product detected. PID: , version: .

06-22-2016,10:18:48 : BEOperations::BE_GetInstalledProdCodeVersion()

06-22-2016,10:18:48 : The product detected. PID: , version: .

06-22-2016,10:18:48 : Executing BE_MsiGetPropertyFromSourceMedia

06-22-2016,10:18:48 : C:\Users\zadmin\Desktop\BE15\BE\WINNT\INSTALL\BEx64\Install\media\Symantec Backup Exec for Windows Servers.msi

06-22-2016,10:18:48 : 0

06-22-2016,10:18:48 : Extracting patch information from C:\Users\zadmin\Desktop\BE15\BE\WINNT\INSTALL\BEx64\Updates\PatchInfo.ini

06-22-2016,10:18:48 : Set telemetry media value: 4

06-22-2016,10:18:48 : Launching UI Install

06-22-2016,10:18:49 : BeSeqDlgs::DlgBERemoteConfig

06-22-2016,10:18:49 : CopySupportFiles

06-22-2016,10:18:49 : Saved support files to C:\ProgramData\Symantec\Backup Exec\Logs\InstallSummary

06-22-2016,10:18:49 : AgentSeqDlgs::Misc_BE_CommonOps

06-22-2016,10:18:49 : Executing BE_SetSQLxLangVersion. Setting language version of SQL Express BKUPEXEC instance.

06-22-2016,10:18:49 : BKUPEXEC SQLx setup file is SQLEXPR.EXE.

06-22-2016,10:32:52 : Typical install value is set to : True

06-22-2016,10:32:56 : SQL_GetServiceName. GetComputerName

06-22-2016,10:32:56 : BE15

06-22-2016,10:32:56 : SQLBrowser service is not running. Starting service.

06-22-2016,10:32:57 : Successfully started service - SQLBrowser

 + 06-22-2016,10:32:57 : There is no MSSQL$BKUPEXEC Service.

 + 06-22-2016,10:32:57 : Unable to connect to a SQL Server BE15\BKUPEXEC on machine BE15.

06-22-2016,10:32:57 : SQL_GetServiceName. GetComputerName

06-22-2016,10:32:57 : BE15

 + 06-22-2016,10:32:57 : There is no MSSQL$BKUPEXEC Service.

 + 06-22-2016,10:32:57 : Unable to connect to a SQL Server BE15\BKUPEXEC on machine BE15.

06-22-2016,10:32:57 : Executing SQL_GetServicePack.

06-22-2016,10:32:57 : SQL_GetServiceName. GetComputerName

06-22-2016,10:32:57 : BE15

 + 06-22-2016,10:32:57 : There is no MSSQL$BKUPEXEC Service.

 + 06-22-2016,10:32:57 : V-225-226: Unable to connect to SQL Server. ***To search for information about this error, click here  

06-22-2016,10:32:57 : Executing SQL_GetSQLServerEdition.

06-22-2016,10:32:57 : SQL_GetServiceName. GetComputerName

06-22-2016,10:32:57 : BE15

 + 06-22-2016,10:32:57 : There is no MSSQL$BKUPEXEC Service.

 + 06-22-2016,10:32:57 : V-225-226: Unable to connect to SQL Server. ***To search for information about this error, click here  

06-22-2016,10:32:57 : SQL_GetServiceName. GetComputerName

06-22-2016,10:32:57 : BE15

 + 06-22-2016,10:32:57 : There is no MSSQL$BKUPEXEC Service.

 + 06-22-2016,10:32:57 : V-225-224: Unable to connect to SQL Server BE15\BKUPEXEC. ***To search for information about this error, click here  

06-22-2016,10:32:58 : AgentSeqDlgs::Misc_BE_CommonOps

06-22-2016,10:32:58 : Executing BE_MsiGetPropertyFromSourceMedia

06-22-2016,10:32:58 : C:\Users\zadmin\Desktop\BE15\BE\WINNT\INSTALL\BEx64\Install\media\Symantec Backup Exec for Windows Servers.msi

06-22-2016,10:32:58 : 0

 + 06-22-2016,10:32:58 : Error 87: Unable to get SQL version info for SQL instance 

06-22-2016,10:32:58 : BEOperations::BE_GetInstalledProdCodeVersion()

06-22-2016,10:32:58 : The product detected. PID: , version: .

06-22-2016,10:32:58 : Push Install: Not Win2k3 system. So go ahead with net 4.5.2

06-22-2016,10:32:58 : Checking MSXML version

06-22-2016,10:32:58 : Inside IsMSXML6Installed method

06-22-2016,10:32:58 : System Drive is : C:\Windows\system32

06-22-2016,10:32:58 : MSXML Version available is : 6.30.9600.18046

06-22-2016,10:32:58 : Minimum MSXML version required is : 6.20.2003.0

06-22-2016,10:32:58 : MSXML latest version available...

06-22-2016,10:32:58 : In CheckForLUMutex()

06-22-2016,10:32:58 : Value of ProgramFiles(x86) = C:\Program Files (x86)

06-22-2016,10:32:58 : strLuall = C:\Program Files (x86)\Symantec\LiveUpdate\LUALL.exe

06-22-2016,10:32:58 : GetLUMutex_Thread BEPushObj class

06-22-2016,10:33:50 : DlgSLFModern::LoadSerialList

06-22-2016,10:33:55 : No legacy licenses found.

06-22-2016,10:34:06 : INFO -2146233087: Unable to determine if Windows Deduplication volume.

06-22-2016,10:34:07 : Currently executing as ZACKS\zadmin

06-22-2016,10:34:07 : Install is executing as the service account.

06-22-2016,10:34:07 : EUserName value successfully written to the registry.

06-22-2016,10:34:07 : EPassword value successfully written to the registry.

06-22-2016,10:34:07 : EDomain value successfully written to the registry.

 + 06-22-2016,10:34:18 : There were no remote computers selected for install

 + 06-22-2016,10:34:18 : Use Windows Update to verify that you have the latest versions of Microsoft.NET Framework and Microsoft XML Core Services (MSXML) and install them if they are available. Installing the updates helps keep your software current and your computer safe.