Backup Exec Hangs on Startup Console and Don' t Open

[R0ckNr0ll]

Hi,

I' m trying open Backup Exec 15 Console is saying loading but not open and disappear.

Event Viewer Log:

Event Id: 259

A process crash has been detected.

Faulting application: BackupExec.exe 14.2.1180.0

Faulting module: KERNELBASE.dll 6.1.7601.19018

Fault offset 0xb3dd

Exception code 0xe0434352.

ScreenShot:

[CraigV]

Do you have an antivirus installed? If so, make sure it isn't actively scanning the BE services, and if it is, put in exclusions for it.

You can also make sure that BE 15 Feature Pack 1 is installed, and if needed, try a repair of the installation itself.

Thanks!

[VJware]

Install FP2 and check. FP2 download link - https://www.veritas.com/support/en_US/article.000080697

If running AV, add exclusions for following directories -

C:\Program Files\Symantec

C:\ProgramData\Symantec

If the above doesn't work, try a repair of .NET and Backup Exec from Control Panel - Programs & Features.

[R0ckNr0ll]

Hi,

Thanks you for answers but my problem has continuing.

Installed FP2.

I tried repair .NET and Backup Exec and there is no antivirus on this machine, i removed it.

Have you any suggestion for this issue?

Thanks!

[CraigV]

Open up beutility.exe and run a repair of the BEDB. Try again and then post back with an update.

Thanks!

[R0ckNr0ll]

Repaired DB but not solve.

Stopping services for server BACKUP-SERVER completed.
Performing repair for BEDB database.
Starting Services
Starting services for server:BACKUP-SERVER.
Server:BACKUP-SERVER, Service:BackupExecDeviceMediaService started successfully.
Server:BACKUP-SERVER, Service:BackupExecRPCService started successfully.
Server:BACKUP-SERVER, Service:BackupExecAgentBrowser started successfully.
Server:BACKUP-SERVER, Service:BackupExecManagementService started successfully.
Server:BACKUP-SERVER, Service:BackupExecJobEngine started successfully.
Starting services for server BACKUP-SERVER completed.
Database repair for server BACKUP-SERVER completed.
 

[CraigV]

You might then want to open a support call with Veritas to get it sorted out. post back with an update.

Thanks!