Backup size from NDMP-->Tape is not displayed.

[Benny2]

Hi together,

we have the problem that the size of the backup from NDMP to Tape isn't displayed anymore.

The whole backup is ok and it is possible to restore the data.

The backup is running from an EMC VNX5300 to a HP MSL6030 via Backu Exec 2012 (V14.0 Rev.1798).

If it is possible i want to avoid the support from Symantec. It is very difficult to discribe a problem to the Indian guy on the other side of the phone.

Maybe somebody else had this problem, too.

Thanks for help.

Regards

Benjamin

[ZeRoC00L]

I don't have an answer to your issue, but if you have difficulties opening a ticket on the phone, you can open one in https://my.symantec.com/ 

[Larry_Fine]

I believe that this is an EMC issue, not a BE issue.

http://www.symantec.com/docs/TECH217414

NDMP data Backup and Restore job complete successfully but report bytecount as "0 Bytes"

EMC Bug ID : 671198 - NDMP Statistics drops to 0

NDMP backup is successful but the DATA_GET_STATE reply from the datamover is always showing bytes_processed=0

192219 : NDMP statistics show as 0 MB after the backup is completed             

https://support.emc.com/kb/192219