I cannot connect to BE2012 Admin Console

[MManathanya]

I've problem to access BE2012 admin console. It'll popup to ask credential but cannot access even I type everything correctly.

It'll popup error with message.

Could not connect

Could not connect to server xxxxxx. check that server name and login credentials were entered correctly and that Backup Exec services are running on the server

The BackupExec Management Service was unable to start.

Component: DeviceAndMediaManager
Action:Activate
Unable to load DLL 'DevTypes.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E

I checked in event viewer and found this message

Log Name:      Application
Source:        Backup Exec Management
Date:          3/31/2015 11:42:06 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxxxx.yyyy.com
Description:
An exception occured starting Backup Exec Management Service:

System.DllNotFoundException: Unable to load DLL 'DevTypes.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
   at BackupExec.Management.Components.DeviceAndMedia.DeviceAndMediaManager.GetOstServerTypeString(UInt32 index)
   at BackupExec.Management.Components.DeviceAndMedia.DeviceAndMediaManager.InitializeOstProviderList()
   at BackupExec.Management.Components.DeviceAndMedia.DeviceAndMediaManager.Activate()
   at BackupExec.Management.Components.Common.ComponentBroker.Activate()
   at BackupExec.Management.Server.ServerCommon.Start()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Backup Exec Management" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-31T04:42:06.000Z" />
    <EventRecordID>32233</EventRecordID>
    <Channel>Application</Channel>
    <Computer>xxxxxxx.yyyy.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>An exception occured starting Backup Exec Management Service:

System.DllNotFoundException: Unable to load DLL 'DevTypes.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
   at BackupExec.Management.Components.DeviceAndMedia.DeviceAndMediaManager.GetOstServerTypeString(UInt32 index)
   at BackupExec.Management.Components.DeviceAndMedia.DeviceAndMediaManager.InitializeOstProviderList()
   at BackupExec.Management.Components.DeviceAndMedia.DeviceAndMediaManager.Activate()
   at BackupExec.Management.Components.Common.ComponentBroker.Activate()
   at BackupExec.Management.Server.ServerCommon.Start()</Data>
  </EventData>
</Event>

I figured out by following this linked.

http://www.symantec.com/business/support/index?page=content&id=TECH195492&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D14277843289904jOdLH8WcQAh8gJJGM164lUWHZi2ir9R2T1T1

Unfortunately it cannot solved.

Please advise

Thank you.

[lmosla]

Hi,  After looking around a bit I found this http://www.symantec.com/docs/TECH188675  and the article: http://support.microsoft.com/en-us/kb/963904   solution: Verify that Microsoft .Net Framework 2.0 is installed and then to unistall and reinstall

[MManathanya]

Hi Imosla

I've check my server doesn't has .Net 2.0 from begining. It has .Net 3.0, 3.5, 4 installed. I'm quite sure it work fine even no .Net 2.0 installed.

[MManathanya]

I just found message in mailbox about repair database. I've done following this link http://www.symantec.com/docs/TECH67239. It doesn't solved.

About fully patched. Usually I do it in admin console. At this moment I cannot acces admin console. Does BackupExec has other way to make fully update? Please advice.

Thank you.

[pkh · Accepted solution]

Go to Add/Remove Programs, uninstall the .Net Framework and do a repair of BE. The BE repair will reinstall the .Net Framework.

[VJware]

You can also run LiveUpdate from outside the BE console. Click on Start - Run and type in luall.exe

In addition to the above suggestion of reparing the .NET framework, run a repair install of VC as well.

[MManathanya]

Problem solved.

This following steps I've done.

1. Reboot => not solved
2. Repair .Net 4.0 = not solved
3. Repair .Net 4.0 Extend => not solved
4. Remove .Net 4.0 + .Net 4.0 Extend and repair BE2014. After start it popup need to install .Net 4.0. After install .Net 4.0. I can access admin console again => SOLVED

PS. You need to install license again after repair. This is no pain license imported be there just few click.

Thank you for all advises.