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Broken links in knowledge base articles

Marcde
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Hi there,

stumbled upon this already many times in the past. Due to one of the last redesigns of the knowledge base, some articles are broken or do contain a broken link to an attachment. I doubt that is the desired behavior.

An example is this one here:

Enterprise Vault Process Diagrams

https://www.veritas.com/support/en_US/article.100038102

I believe the download should still be availble? 

It is frustrating to work through the kb to finally find what you where looking for and the link is broken or if you would like to provide a link / download to a customer that is not working any longer.

Is there a central place where things like this can be reported for review?

 

Regards

Marc

 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de
1 ACCEPTED SOLUTION

Accepted Solutions

AndrewB
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Marc, I've attached the file I think you're looking for.

View solution in original post

4 REPLIES 4

GertjanA
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Hello Marc,

I clicked the link you provided, and it opens just fine.

https://www.veritas.com/support/en_US/article.100038102

Description

The following diagrams provide an overview of each process of Enterprise Vault 12.0.

See Attachments for the entire catalog.

Regards. Gertjan

Marcde
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Hi Gertjan,

that is right. I should have specified it in a more detailed way. 

The link in this article is broken: EV 12 Process Diagrams - JPG (November 2016).zip20.6821 MB

 

There or other instances that we come across from time to time, hence why I thought about a place to report all the broken ones that one is able to find.

 

Regards

Marc

 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de

AndrewB
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Marc, I've attached the file I think you're looking for.

Marcde
Moderator
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Partner    VIP    Accredited

Thanks Andrew, appreciate it but would also expect these kind of things to be fixed from Veritas. 

 

 

PMCS GmbH & Co. KG - A Serviceware Company
www.serviceware.de