10-25-2018 01:26 AM
Solution is a multinode EV implementation archiving off to a S3 cloud
When doing recalls we are seeing multiple crashes of the dllhost.exe process which calls tha amazon plugin dll which handles the s3 connection
Faulting application name: DllHost.exe, version: 6.3.9600.17415, time stamp: 0x54504134
Faulting module name: AmazonPlugin.dll, version: 12.3.1.1082, time stamp: 0x5b07f2a0
Exception code: 0xc0000005
Fault offset: 0x0000000000014a8d
Faulting process id: 0x1f14
Faulting application start time: 0x01d469a54050309a
Faulting application path: C:\Windows\system32\DllHost.exe
Faulting module path: D:\Enterprise Vault\OST\x64\AmazonPlugin.dll
Report Id: 80179157-d598-11e8-80d7-487b6bd9b2f1
Faulting package full name:
Faulting package-relative application ID:
S3 is fine , no errors in logs. Images on s3 have been checked etc.
Changed buffer settings in EV which made things better but didnt resolve the issue
Ideas ?
10-31-2018 10:04 AM
Hi Gary,
Have you logged a case on this?
Can you share the fix with us once you have it?
03-24-2019 08:19 PM
Hi, Did you get anywhere with this? I am having a very similar problem where this is one of the symptoms.